Pinnacle Nissan

Everything about my buying experience was incredible! ! From Cody my salesperson to Sam the General Sales Manager & Bryan the finance manager, everyone was absolutely amazing!!! I would highly recommend P ! From Cody my salesperson to Sam the General Sales Manager & Bryan the finance manager, everyone was absolutely amazing!!! I would highly recommend Pinnacle Nissan to anyone interested in a Nissan vehicle!!! More

SALESMAN WAS LACKING IN COMMUNICATION SKILLS. VERY DIFFICULT TO GET IN CONTACT WITH. ADDY WAS GREAT! SHE WAS THE REASON I CLOSED DEAL. LINDA IN FINANCE WAS ALSO VERY HELPFUL. CAR WAS DELIVERED A VERY DIFFICULT TO GET IN CONTACT WITH. ADDY WAS GREAT! SHE WAS THE REASON I CLOSED DEAL. LINDA IN FINANCE WAS ALSO VERY HELPFUL. CAR WAS DELIVERED A FEW DAYS LATE AND JUST AFTER MIDNIGHT. DRIVER ADMITTED THIS WAS HIS FAULT. More

Do not attempt to buy used from here. We tried to buy a used Toyota carolla on Dec 15, 2022. We were told it was having some work done but we could pay then and test drive when it’s done We tried to buy a used Toyota carolla on Dec 15, 2022. We were told it was having some work done but we could pay then and test drive when it’s done and if we didn’t like it then get a refund. Well over a week later (instead of 1-2 days) we were told it was ready. Drove up to go test drive it and the oil light comes on. Get back to the dealership and tell them and they say ok we will fix it. This was the Friday before Christmas. Get a call Tuesday after Christmas saying that the engine blew, bring back the loaner and we can get a refund or else they can help us find another car. We brought back the loaner same day and (thankfully) got a full refund. The whole time thru this process we had to pressure them for any updates at all, and mostly we’re just dragged along. Now, just a few days after the engine supposedly blew, the car is back up for sale on their website, same price, no disclosure about all the problems, and no updates to its carfax about all the work they supposedly did. Highly doubt they put a whole new engine in a 2005 carolla just to sell for the same price. This deals of a scam. Buyer beware!!! More

The absolute worst experience of a vehicle purchase I have ever had. The level of dishonesty that permeates throughout the establishment it utterly astonishing, even for a car dealership. Severe lack o have ever had. The level of dishonesty that permeates throughout the establishment it utterly astonishing, even for a car dealership. Severe lack of communication and blatant avoidance. I had to show up in person any time there was an issue because over the phone they lie and stall. Typical bait and switch game, lies about car being ready to go, lies about issues with the car, lies about what they have done to the car, lies about parts being sent to me directly and when they were sent. Reginald was completely useless. He lied over the phone, he lied in person and then hid in his office for the next 4 days avoiding anything to do with the car deal. He was our salesman, though we spoke to more and spent more time with every other salesperson on the floor. His ability to pass the buck as well as duck and hide is impressive. Nearly a month and a half after purchase and I am still waiting to find out where the Infotainment System is for the 4 Runner I purchased. I have been lied to multiple times saying that it was overnighted, when it was not. I cannot get a straight answer out of anyone. Be very careful with this outfit, the only consistency is their commitment to utter dishonesty. More

Was at the dealership yesterday with my daughter to purchase a Rogue (her first car, she just turned 16). After she test drove the car and loved it, the salesman (we will keep his name out of it) told purchase a Rogue (her first car, she just turned 16). After she test drove the car and loved it, the salesman (we will keep his name out of it) told us he would only sell us the car for $10,000 over sticker (what a joke - he wanted over $51,000 for a Rogue). As we were walking out upset, the sales manager approached us and said "if i am ready to close a deal immediately, he would sell me the car for sticker price and would discount the car $10,000". RIDICULOUS, There are much better ways to negotiate the price of a car. I am going to purchase a Hyundai Tucson up the street. STAY AWAY FROM Pinnacle Nissan. More

Pushy, pressure-filled experience that was a mistake. Wish I never went in, huge regret. Price gouging. Wish I never went in, huge regret. Price gouging. More

Since the day I drove my new, very expensive, Armada off their lot I've had issues with the Heads Up Display. The sales persons couldn't figure it out so I waited 7 months to be seen by the rude, dismissive their lot I've had issues with the Heads Up Display. The sales persons couldn't figure it out so I waited 7 months to be seen by the rude, dismissive service department. They did nothing, just blamed it on my phone connection. My car Navigation doesn't work, my phone numbers are all duplicated and the volume switches over to my phone (when I get text notifications) leaving me without control over the music for the rest of the day. I'm so aggravated with the whole dealership and lack of customer service. Don't ever purchase here! More