Pinnacle Nissan

The absolute worst experience of a vehicle purchase I have ever had. The level of dishonesty that permeates throughout the establishment it utterly astonishing, even for a car dealership. Severe lack o have ever had. The level of dishonesty that permeates throughout the establishment it utterly astonishing, even for a car dealership. Severe lack of communication and blatant avoidance. I had to show up in person any time there was an issue because over the phone they lie and stall. Typical bait and switch game, lies about car being ready to go, lies about issues with the car, lies about what they have done to the car, lies about parts being sent to me directly and when they were sent. Reginald was completely useless. He lied over the phone, he lied in person and then hid in his office for the next 4 days avoiding anything to do with the car deal. He was our salesman, though we spoke to more and spent more time with every other salesperson on the floor. His ability to pass the buck as well as duck and hide is impressive. Nearly a month and a half after purchase and I am still waiting to find out where the Infotainment System is for the 4 Runner I purchased. I have been lied to multiple times saying that it was overnighted, when it was not. I cannot get a straight answer out of anyone. Be very careful with this outfit, the only consistency is their commitment to utter dishonesty. More

I had a great experience with the sales manager and the sales associate Jay. They all worked together well and had me and my toddler out sooner than most dealerships that I purchased from in the past. Ever sales associate Jay. They all worked together well and had me and my toddler out sooner than most dealerships that I purchased from in the past. Everyone isn’t perfect but everyone that I encountered at Pinnacle were pleasant and helpful. More

Zero stars. Appalling. A sales associate for the dealer contacted my 20 year old son in reference to his listing for his 2008 BMW that he was selling and invit Appalling. A sales associate for the dealer contacted my 20 year old son in reference to his listing for his 2008 BMW that he was selling and invited him to the dealership to assess a trade in and see if there was something on the lot that interested him. The dealership offered my so $250 - yes TWO HUNDRED and FIFTY dollars towards is trade in which could easily be sold third party for $15k with all the upgrades and modifications on it! What the actual heck??!! I expected a low ball offer - closer to the $10k mark, but $250???????????????????? Legit. $250. I got on the phone with the sales guy and he said he could only offer auction value. Why did you even have my son come to the dealership in the first place?! The sales guy knew about all the modifications and upgrades on the car as they were listed in the online ad - why waste 2 hours of my son's time showing him new cars and running numbers only to offer $250 for his trade in?? Absolutely disgusting and totally offensive business practice. Awful, awful, awful. More

Well u went in and was told I was approved to finance a car but was only limited option . it was a run down Nissan sentra been in an accident burn holes in the seat speakers blown so no radio it was filthy car but was only limited option . it was a run down Nissan sentra been in an accident burn holes in the seat speakers blown so no radio it was filthy inside very gross . And as soon as i left the lot the dashboard lights started to pop on and a system malfunction warning as well so I then called the dealership and let them know what my issue with the vehicle was and they said bring it on in we will see what we can do to get u in another vehicle. So I show up and explain my situation and then they have me sign a paper saying there was no damage and a paper to release my car. Then after u sign over the car and he looks at me and says well we have nothing available on our lot for you. So I said what do you mean I'm not getting another vehicle he says no and I said what do you expect me to do walk ?? He said sorry. Are you kidding me. I was livid and frustrated and had to walk home . so messaged the first guy that had me come to the dealership told him the situation and they told him that they called me and told me to bring the car in because it had to be unwind ! They never called me not once they are liars . because don't you think I would have brought another ride knowing I had to return the vehicle and if my car had to unwind then why did he say they may have something in a couple days ? These guys at this dealership are a joke! And to be treated the way i was , was so unprofessional and I guess since I wasnt loaded with money or dressed to there standards they give me a lemon with issues and then not replace or exchange my car . ? There was a Altima same year same mile and same price as the sentra but yet I wasnt allowed to finance it. My first car purchase ever and this is the xxxx I get . I will never set foot there ever again More

Dealer listed a 2018 Nissan Rogue for an incredible price. Called and spoke to Reginald who actually got me a few hundered off their price. I live in California so they overnighted me docs to sign for price. Called and spoke to Reginald who actually got me a few hundered off their price. I live in California so they overnighted me docs to sign for the car. I sent them back and did not hear anything for several days. I called Reginald who said he would look into it. About a week later Reginald called and said that he had gotten out of a meeting about the car I was going to buy and that they could not sell it to me because Nissan put a stop sale on the car for a recall. They didnt estimate the amout of time to get the car fixed so I cancelled the deal. That same afternoon, my credit card was debited $1000.00. Now, in the original purchase agreement, I was going to put $1000.00 down on the car. I called reginald who said that the money would be credited to my account in three days. That was a week and a half ago. Reginald did not respond to a text message I sent him this past friday about the $1000.00 credit. This dealership is horrible. I have even asked Reginald to have a manager contact me, with no luck as of this review. More