Pinnacle Nissan

So this is tough to rate performance because Mitch is a great salesman. So I would give Mitch 5 Stars and finance 0 stars which equals 2.5. For the dealership I have to give 1 star because the overall expe great salesman. So I would give Mitch 5 Stars and finance 0 stars which equals 2.5. For the dealership I have to give 1 star because the overall experience was ruined by the Shady side of the business. Nothing to do with Mitch, He knows how to build rapport, he negotiates in the right way, he tries to fight for the dealer side (which he should) & doesn’t take it personal when you fight for your wallet. I will say the AD car price should simply be the AD car price but that’s not up to him. Finance: disasters! Garrett may just be the most unethical person I’ve had the pleasure of meeting in the car business (helped over 100 people plus buy vehicles not to mention many years selling cars. Trying to increase a price already negotiated, tried to say the bank required warranty coverage (lies). When he wasn’t selling his product threatened to sell for the original “payment” regardless of the price of the car (unethical). Tried multiple times to slip in price increases and was caught and simply made up lies to cover them (most people wouldn’t notice $500 here and there as he would say it’s “fees or some additional package, problem is packages are part of the as price as long as it’s the As car!). Garrett will put after market items into the deal he never even discussed with you such as interior Zactec (exterior is part of the deal so he slides interior in to make more $. He simply is unethical, avoid him if you can or simply just go to another dealer. Mitch (Sales) was the bright spot as usual with dealerships, guys who work the hardest and have to grind for every dollar are the most ethical while the worst of them gets to see every customer and tear them apart throwing gap, warranties, Zactec, ect into deals without ever discussing them. Sad. I simply won’t be back, I will continue to help friends and friends of friends buy cars and we will be avoiding Pinnacle. Best wishes Mitch you did great. More

Sold a used car that I wanted they took out 2000 out of my account and just refunded it back poor business practices have business attorney looking into it what took place and having state officials also l my account and just refunded it back poor business practices have business attorney looking into it what took place and having state officials also looking into all of the documents we saved in review and other items More

Our salesman, Alex Grant, was an excellent salesman. He was kind, knowledgeable, and made the process go by very smoothly. He’s the best that Nissan has to offer! was kind, knowledgeable, and made the process go by very smoothly. He’s the best that Nissan has to offer! More

Alex was extremely helpful. Really appreciate his professionalism and his support throughout the sales process. Very knowledgeable and also very patient with us as we considered the options professionalism and his support throughout the sales process. Very knowledgeable and also very patient with us as we considered the options More

I am 73 yrs. old and my husband is 86. No ethics or integrity when it comes to dealing with seniors. Shameful and predatory conduct. integrity when it comes to dealing with seniors. Shameful and predatory conduct. More

Bait and Switch Verbal deal on 2020 Kicks SR agreed to with Sales Manager Cory and confirmed by text with Stephanie for specified payment and term of 72 months. When Verbal deal on 2020 Kicks SR agreed to with Sales Manager Cory and confirmed by text with Stephanie for specified payment and term of 72 months. When my wife I arrived at the dealer, Tristan and Stephanie had changed the terms to 84 months. My very disappointed wife and I got up and left. So after two weeks of going back and forth and arriving at a deal this is how it ended. I thought I was a good customer based on the fact that I purchased a 2020 370Z CASH in September of 2019...?? To make matters worse this situation occurred at the height of the coronavirus crisis in our country. My wife and I most venerable due to our age made the trip to the dealership in good faith and this was the result. All I can say is that in about 60 days this dealership is going to wish they had a $10,000 cash down deal like this. Seems Pinnacle has a history of this kind of behavior and probably something the Arizona Attorney Generals office needs to be aware of. More

Definition of AMAZING Customer Service Attended this dealership on a friday after work, test out the rogue 2020 loved it, about to sign a deal agreed for 60 months finance and after going w Attended this dealership on a friday after work, test out the rogue 2020 loved it, about to sign a deal agreed for 60 months finance and after going with the financial team they put my deal for 72 months same payment I was furious exhausted and confused, and cannot believe I shake the guys hand and played the gong for my new car .. I broke the deal and stepped out after hours of dealing with it very frustated....Ricardo and Enrique took care of me and were very understanding and kept me on the loop for how they were going to make it up after that first initial experience...They came through with an OUTSTANDING and EXCELLENT customer service and deal for me ...I Love my new Rogue 2020 and drove it off the lot today..I turn it on and the first song on XM by coincidence was Def Leppard Gods of war my ultimate best song ever from my favorite band ..So it was meant to be.... Thank you guys really thank you I am happy and I dont have nothing more to express than Thats the way you do customer service after what happened... More