Pinnacle Nissan

Pinnacle Nissan responded

We appreciate you taking the time to share your experience and recognize the positive interactions during your visit. Our team aims to stay attentive and supportive throughout every step of the process, including coordinating details across departments. Thank you for the feedback, as it helps reinforce our commitment to a smooth and respectful experience for all guests.

Pinnacle Nissan responded

We’re glad to hear the visit felt easy to schedule and that the process was clear from start to finish. Our team focuses on explaining concerns thoroughly and completing the work efficiently while keeping guests informed along the way. Thank you for sharing your experience and for the positive note about the updates provided.

Pinnacle Nissan responded

We are delighted to hear about your wonderful experience with our team. It means so much to know that our staff provided the professional service you deserved and made the process smooth for you. We're thrilled that you found the perfect vehicle at a price that worked well for you. Your satisfaction is our top priority, and we truly appreciate your trust. We look forward to serving you again in the future and continuing to provide the quality service you experienced.

Pinnacle Nissan responded

Your positive feedback means so much to us! We're thrilled to hear that your experience was smooth and streamlined. It's wonderful to know that our text update system allowed you to stay productive while we took care of your needs. We truly appreciate customers like you who take the time to share their experience, and we're grateful that our team could provide the level of service you deserve.

Pinnacle Nissan responded

We are elated to hear about your wonderful experience with our team. It's fantastic to know that you consistently receive professional and understanding service, and that our staff demonstrates such strong knowledge about your vehicle's needs. We're also pleased that you find our waiting area clean and comfortable. Your positive feedback about the expertise and professionalism you experience means a great deal to us at Pinnacle Nissan. We look forward to continuing to provide you with the same high-quality service in the future.

Pinnacle Nissan responded

We are concerned to hear about your experience with your recent vehicle purchase. The situation you've described is certainly not the experience we want any customer to have. Your concerns are important to us, and we would welcome the opportunity to discuss your specific situation and work toward a resolution. Please contact Anna Algiene, our Customer Relations Representative, at 480-339-7780 so we can address these issues directly with you.

CzvezdaBgd responded

Dear Anna, Thank you for reaching out. I appreciate the acknowledgment of my concerns and your willingness to discuss the situation. I want to be clear that my frustration stems not from a misunderstanding, but from a series of very specific issues that have remained unresolved despite multiple visits to the dealership and attempts to speak with senior management. I am willing to speak with you directly, provided the discussion is focused on resolving the following items: 1. A delivery defect — a cut in the rear leather seat that was present at the time of delivery and reported immediately. 2. A material misrepresentation at the time of sale regarding remote start / pre-cooling functionality, which was a deciding factor in my purchase due to medical necessity. 3. The lack of accountability and follow-through during my attempts to resolve these matters in person, including being told by Mr. Cameron Fisher that the issues were effectively my responsibility. I am interested in a fair and professional resolution and am hopeful this conversation can move us in that direction. Please let me know a mutually convenient time to speak. If you are not able to assist with this issue, please let me know and I will consider other options to protect my consumer rights.

Pinnacle Nissan responded

Thank you for sharing your wonderful experience with our team. We are delighted to hear that our staff provided you with quick and professional service while taking the time to address all of your concerns. It means so much to know that you felt confident everything was handled correctly and that we were able to complete your service efficiently. Your feedback truly brightens our day and motivates us to continue delivering excellent care to every customer who walks through our doors.

Pinnacle Nissan responded

We are delighted to hear about your positive experience with us! It's wonderful that we were able to complete your work ahead of schedule - we know how valuable your time is. We're also thrilled that you appreciated the complimentary car wash service. These little touches are our way of showing appreciation for choosing Pinnacle Nissan for your automotive needs. Your satisfaction means everything to us, and we look forward to serving you again in the future.

Pinnacle Nissan responded

We are utterly delighted to hear about your positive experience with our service team. It sounds like your vehicle is back to performing at its best, which is exactly what we strive for with every repair. We understand that working with government vehicle approvals can involve additional steps and coordination, and we're pleased to know that our team member handled the process with patience and provided helpful assistance throughout. Your feedback about the thorough communication with your office means a great deal to us. Thank you for trusting Pinnacle Nissan with your vehicle's care.

Pinnacle Nissan responded

We are disappointed to hear that you feel this way about your experience. We understand your frustration and are sorry that our policies didn't meet your expectations. We value transparency in our customer interactions and want to ensure every potential customer feels comfortable with our sales process. Your feedback helps us understand how we can better serve our community. We would appreciate the opportunity to discuss your concerns further and learn from your experience. Please contact Anna Algiene, our Customer Relations Representative, at 480-339-7780 so we can address this matter directly.