Pinnacle Nissan

Service was great & kept me informed throughout the day. Car was washed when I picked it up. Car was washed when I picked it up. More

I don’t mind coming over to get my car serviced they always do a great job the waiting room always has nice treats and water and a good car wash always do a great job the waiting room always has nice treats and water and a good car wash More

Purchased Ford Exployer on the 5th hasn't been financed as of today. I contracted my credit union who approves my loan prior to my purchase they have received nothing from the dealer as of today. xxx as of today. I contracted my credit union who approves my loan prior to my purchase they have received nothing from the dealer as of today. xxx More

I recently went to Pinnacle Nissan this past Monday for my very first oil change on my 2023 certified pre-owned vehicle. What should have been a quick and simple service visit turned into an extremely frus my very first oil change on my 2023 certified pre-owned vehicle. What should have been a quick and simple service visit turned into an extremely frustrating experience. To my surprise, the service tech, Issac, approached me with a laundry list of so-called “urgent” repairs and maintenance items totaling nearly $2,500. This absolutely shocked me, considering I purchased this vehicle just three months ago as certified pre-owned. When I questioned the validity of these recommendations, his tone shifted and he backtracked, suddenly telling me they were “just recommendations.” But the paperwork I was given clearly listed them as urgent items that supposedly required immediate attention. For example, they told me I needed new wiper blades, even though mine are in perfect condition. They also recommended new hoses, belts, and full fluid flushes. This is completely unreasonable. I took the extra step of going back to the Nissan dealer where I purchased my vehicle and requested a complete report of all services done prior to sale. As I suspected, all fluids had already been flushed and replaced just a few months ago. This felt like nothing more than an attempt to upsell unnecessary services and prey on customers who may not know any better. It is disappointing, because when we buy certified pre-owned vehicles from Nissan, there is an expectation of trust and transparency. Instead, I left Pinnacle Nissan feeling misled and taken advantage of. If you value honesty, integrity, and fair treatment as a customer, I strongly recommend double-checking any “urgent” service recommendations you receive here. Do your homework before agreeing to anything. They almost had me fooled, but I am glad I asked questions and got proof. Certified pre-owned should mean peace of mind, not $2,500 worth of phantom repairs three months later. More

Wes was a pleasure to deal with. Very professional and knowledgeable. The dealership is fortunate to have an associate with such strong people skills. Very professional and knowledgeable. The dealership is fortunate to have an associate with such strong people skills. More

I live in North Scottsdale. Amazing that no one's called me back from Pinnacle Nissan regarding my review several weeks ago in order to apologize with any attempt to make up for Amazing that no one's called me back from Pinnacle Nissan regarding my review several weeks ago in order to apologize with any attempt to make up for the terrible service that I received. They are not interested in the customer nor customer service. It's testament to why you should go to a different Nissan dealership for all around. Larry H Miller Nissan is nearby & took care of all my issues with a smile, even the insurance repair claim and went above and beyond the repair work as well as the customer service. I am trying to help customers that have been treated with low standards from Pinnacle Nissan & feel the way I do, trust me, it's way better go to a dealership that cares about their customers! Thus, does things right. Than it is to get the run around by Pinnacle Nissan because they're incompetent. More

I have an Arita 2025. Not much experience with this EV at front desk service manager Not much experience with this EV at front desk service manager More

Time estimates for service are never accurate. It takes way too long even when you make an appointment and let them know you are waiting. It took more than an hour after my appointment time to g It takes way too long even when you make an appointment and let them know you are waiting. It took more than an hour after my appointment time to get the initial report for repairs above what I scheduled to have addressed. More

Nissan has been servicing my 2011 Nissan for 14 yrs. It keeps on running and I hope to keep it running for another 14 🤗 It keeps on running and I hope to keep it running for another 14 🤗 More

They were my best friend until I took delivery of vehicle, they didn’t want to fix a problem with vehicle, never returned my calls, they pushed extended warranty, even though I said don't want it, pr vehicle, they didn’t want to fix a problem with vehicle, never returned my calls, they pushed extended warranty, even though I said don't want it, promise if there's a problem, we got you, I thought at age 73 years old, I would get an honest deal, very disappointed with sales and finance department, More