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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
1,649 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,649 reviews

September 14, 2025

Got in with no waiting. Eddie was very friendly and helpful. Finished on time. Great experience More

by HINTZE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie in service
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Sep 18, 2025 -

Pinnacle Nissan responded

We are happy to hear about your positive experience at Pinnacle Nissan! It sounds like you had a seamless visit with no delays, which we know is important to our customers.

September 13, 2025

Bought a car 30 min after arriving. Although used car availability in my range, he managed to find one that wasn't to embarrassing:) More

by ty_one_on.geo
Recommend Dealer
Yes
Employees Worked With
Blaine Kwas
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Sep 18, 2025 -

Pinnacle Nissan responded

We are thrilled to hear about your quick and efficient experience with us! It's wonderful that we were able to help you find the right vehicle in just 30 minutes. We understand that finding quality used cars within your budget can be challenging, and we're pleased our team was able to locate something that met your needs and exceeded your expectations. Your satisfaction means everything to us, and we're grateful you chose Pinnacle Nissan for your automotive needs. We hope you're enjoying your new vehicle!

September 12, 2025

Tough to trust this dealership. I started taking my Nissan to Honda arrowhead due to the lack of trust I feel with this dealership over multiple visits. More

by Kurthc56
Recommend Dealer
No
Employees Worked With
Eddie
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Sep 15, 2025 -

Pinnacle Nissan responded

Building trust with our customers is our top priority, and it’s clear we fell short in your case. We would greatly appreciate the opportunity to address your concerns directly and work toward a resolution. Please reach out to Anna Algiene, our Customer Relations Representative, at 480-339-7780. She is ready to listen, assist, and ensure your concerns are handled thoroughly.

September 11, 2025

Purchased a car and the experience was fine. It was after the car was purchase is the reason for the 1 star review. No problem getting call backs when you are initially buying the car. After 24 More

by jrk5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cameron Fisher
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2025 -

Pinnacle Nissan responded

While we’re glad the initial buying process went smoothly, it’s clear that our follow-up and communication fell far short of your expectations—and ours. We understand how upsetting it must have been to realize you wanted a different vehicle and not receive timely responses from our team. Our goal is always to assist customers thoughtfully and respectfully, and we regret that you felt rushed and unsupported when visiting the dealership. The issues you’ve described regarding delayed callbacks, loan paperwork, and unexpected fees are not reflective of the experience we aim to provide. Please contact our Customer Relations Representative, Anna Algiene, at 480-339-7780.

Sep 15, 2025 -

jrk5 responded

I appreciate the response, after what has transpired, I don't think I should have to be the one to reach out again! I have tried that and it obviously doesn't work. If Pinnacle values me as a customer, which so far it doesn't seem so, then someone in management will call me with a resolution. I have lost all confidence in Pinnacle at this point!

Sep 22, 2025 -

jrk5 responded

I called the number and Anna Algiene isn't at that number. I was transferred to Matt, a sales manager, who transferred me to another voicemail. I have filed a complaint with Nissan Consumer Affairs. I thought these issues weren't reflective of the experience Pinnacle aims to provide, if that's true I would have received a call from someone. It has been a week.

September 10, 2025

I was early and they were able to complete the repairs in a timely manner. Wes was professional and quite helpful. More

by CLARK68901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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Sep 17, 2025 -

Pinnacle Nissan responded

We are excited to hear about your positive experience with us. It's wonderful to know that we were able to accommodate your early arrival and complete your repairs efficiently. We're pleased that our team member provided you with professional and helpful service throughout your visit.

September 09, 2025

Dan and team diagnosed and fixed the issue with our vehicle, got me set up in a loaner. Thanks More

by TROTTKAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Thomas
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Sep 17, 2025 -

Pinnacle Nissan responded

We are pleased to hear about your positive experience with our team's diagnostic and repair services. It's wonderful that Dan and the team were able to quickly identify and resolve the issue with your vehicle while ensuring you had convenient transportation with a loaner car. Your satisfaction with our service approach means a great deal to us at Pinnacle Nissan.

September 09, 2025

Very responsive and helpful when it comes to getting your vehicle serviced with the needed repair requirements More

by Devona Tsosie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Fernandez
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Sep 17, 2025 -

Pinnacle Nissan responded

We are delighted to hear about your positive experience with our service team. Your feedback about our responsiveness and helpfulness means a great deal to us.

September 09, 2025

All explanations thorough and adviser was very good kept me informed and went extra mile More

by sptpdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
Report | Print
Sep 17, 2025 -

Pinnacle Nissan responded

We genuinely admire your positive feedback about the comprehensive explanations you received during your visit. It's wonderful to hear that our team kept you well-informed throughout the process and provided that additional level of service that made a difference in your experience.

September 09, 2025

Quick and easy they work with you what payment you want what color car you want must go there for your next car More

by odayali46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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Sep 17, 2025 -

Pinnacle Nissan responded

We are pleased to hear about your smooth experience with us! It's wonderful to know that our team made the process quick and straightforward while working with your payment preferences and helping you find the right color vehicle. Your recommendation means a great deal to us, and we appreciate you taking the time to share your positive experience. Thank you for choosing Pinnacle Nissan for your automotive needs!

September 08, 2025

Good service excellent service tech isaac Well taken care of THANKS No complaints good job More

by bhunter19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2025 -

Pinnacle Nissan responded

We are ecstatic to hear about your positive experience with our service team. It's wonderful to know that you received excellent care and felt well taken care of during your visit. Your feedback about the quality of service provided means a great deal to us. We're thrilled that you had no complaints and appreciate you taking the time to recognize the good work.

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