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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
1,673 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,673 reviews

September 23, 2025

I have an Arita 2025. Not much experience with this EV at front desk service manager More

by Mjbolduc9
Recommend Dealer
Yes
Employees Worked With
Berry Shannon
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Sep 24, 2025 -

Pinnacle Nissan responded

We are glad to hear you chose the 2025 Ariya for your electric vehicle experience. We understand that working with EVs can present a learning curve, and we appreciate your patience as our team continues to build expertise with these advanced vehicles.

September 23, 2025

Time estimates for service are never accurate. It takes way too long even when you make an appointment and let them know you are waiting. It took more than an hour after my appointment time to g More

by PARKS2C2
Service Time
Recommend Dealer
Yes
Employees Worked With
Darren
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Sep 24, 2025 -

Pinnacle Nissan responded

Thank you for taking the time to share your experience with us. We understand your frustration with the extended wait times during your service appointment.

September 23, 2025

Nissan has been servicing my 2011 Nissan for 14 yrs. It keeps on running and I hope to keep it running for another 14 🤗 More

by Cgoret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren
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Sep 24, 2025 -

Pinnacle Nissan responded

We are delighted to hear about your wonderful long-term experience with your 2011 Nissan! It's truly heartwarming to know that Pinnacle Nissan has been trusted to keep your vehicle running strong for 14 years.

September 22, 2025

They were my best friend until I took delivery of vehicle, they didn’t want to fix a problem with vehicle, never returned my calls, they pushed extended warranty, even though I said don't want it, pr More

by MIKE.POOLS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cameron Fisher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul and Shawn sales, Tyler and his boss in finance
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Sep 22, 2025 -

Pinnacle Nissan responded

Your experience with the sales and finance process, as well as the extended warranty discussion, does not reflect the level of service and integrity we strive to provide to our customers, especially someone with your trust and loyalty. Our team is committed to addressing the issues you encountered and ensuring your concerns are resolved promptly. Please contact Anna Algiene, our Customer Relations Representative, directly at 480-339-7780.

September 21, 2025

Excellent service, relaxing waiting room, friendly associates. I have scheduled my next service for March. More

by JEFFREY.STERKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Fernandez
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Sep 22, 2025 -

Pinnacle Nissan responded

We are glad to hear about your positive experience with our service team and facilities. Your feedback about our friendly associates and comfortable waiting area means a great deal to us.

September 20, 2025

Saul was great, team did a great job. On prepping vehicle, very satisfied with pinnacle. More

by jak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul, James, Debbie
Print
Sep 22, 2025 -

Pinnacle Nissan responded

We are thrilled to hear about your positive experience with our team. It's wonderful to know that our staff provided great service and that you were very satisfied with how we prepared your vehicle. Your feedback about the excellent job our team did means a lot to us at Pinnacle Nissan. We take pride in delivering quality service and ensuring our customers leave happy with their experience.

September 18, 2025

I’m so grateful for Josh. He has my back and that’s so rare to find. More

by SOPHIA1157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Von Hotten
Print
Sep 19, 2025 -

Pinnacle Nissan responded

Thank you for sharing your wonderful feedback about your experience with us. We are delighted to hear that you felt supported throughout your visit. Having someone in your corner who truly looks out for your best interests makes all the difference, and we are thrilled that you experienced this level of care and dedication.

September 18, 2025

I always have my vehicle serviced here, they have excellent service and customer care. Thanks More

by Evangljd9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac
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Sep 19, 2025 -

Pinnacle Nissan responded

We are utterly delighted to hear about your positive experience with our service team. Your loyalty means the world to us, and we truly appreciate that you continue to trust us with your vehicle's care. It's wonderful to know that our commitment to providing exceptional service and customer care has made such a positive impression.

September 18, 2025

Eddie was very professional, knowledgeable, explained very well about issues, we have a full 3 year warranty included in our package that the Management Dept should have looked into it, and I should not More

by mpatruno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Fisher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Hernandez
Print
Sep 18, 2025 -

Pinnacle Nissan responded

We are thrilled to hear about your positive experience with our team. It sounds like you received excellent professional service and clear explanations about the work needed on your vehicle. We understand your concern regarding the warranty coverage for your services and alignment costs.

September 17, 2025

Excellent. Billy Ferrari tended to my issue and it was fixed to my satisfaction promptly. More

by NA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Ferrari
Print
Sep 18, 2025 -

Pinnacle Nissan responded

We are delighted to hear about your positive experience with us! It's wonderful to know that your issue was resolved quickly and to your complete satisfaction. Having team members who can address concerns promptly and effectively is something we take great pride in at Pinnacle Nissan.

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