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Pinnacle Nissan
Scottsdale, AZ
1,649 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too.
We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,649 reviews
September 07, 2025
I thought the dealership offered some good opportunities and I enjoyed working with my sales rep, Moses. He worked very hard on my behalf and stayed in touch with me over the course of the week I was shoppi and I enjoyed working with my sales rep, Moses. He worked very hard on my behalf and stayed in touch with me over the course of the week I was shopping. The reason I did not give the dealership five stars is based on the manager, Sean. I thought he was quite rude and, at times, unprofessional. More
by jbelkin
Verified CustomerEmployees Worked With
Moses, Sean, finance manager, Matt
September 07, 2025
Even though it was an expensive visit, my advisor was completely up front with me on what needed to be done and applied multiple discounts to help bring the total cost down as best as he could. Efforts a completely up front with me on what needed to be done and applied multiple discounts to help bring the total cost down as best as he could. Efforts are much appreciated. More
by mreed1119
Employees Worked With
Billy Ferreri
September 07, 2025
Pinnacle Nissan Sep 6, 2025 Nako Verified Customer I called and spoke to Max on Thur. 9/4/2025 and told him exactly what I was looking for because my vehicle had been hit and totaled. A us Customer I called and spoke to Max on Thur. 9/4/2025 and told him exactly what I was looking for because my vehicle had been hit and totaled. A used midsize used SUV, more like a Chevy Equinox and gave him details. He called on Friday late afternoon telling me he had a Nissan Kicks, how the size was equivalent and gave me a firm out the door price. I told I had made plans to go to a dealership on Sat. Morning that had many vehicles, the options I was looking for and I did not want to waste my time. But he talked me into coming down. I came down to the dealership within an hour of Sam sending me a picture of the car he had in mind for me with an exact out the door no hassle price. When I got there I was told the car had been sold, if it ever existed within the hour it took me to get there. No body called to tell me the original car had been sold. Your Sales people did not listen to what I wanted. They pushed what they want to just to make a sale at any cost and at my expense. He Tried to sell me a grey one which I hated, it was small and it had no spare. I expressed skepticism about the vehicle but he was Very pushy, saying he could find me a white one. I found him kind of condescending throughout the entire process. At one time telling me when I complained about the hassle and time it was taking, "You knew what you were getting yourself into, you've done this before". He didn't stand by the firm out the door quote Max gave me to get me into the store. They Tried to charge me thousands of dollars above what they promised to get me into the store without saying why other than this one was listed at $600 more than the other one but he never said specifically why. I found them to be very slick and they try to wear you down, pretending somehow to have my interests at heart. I found a lack of Integrity....It's all about them and the money. They are coached extremely well and know all of the tricks and lines to use to cause you to second guess yourself and all of the reasons you wanted the vehicle you were originally looking for. I tried to do my due diligence to avoid this kind of a situation. But by Max ignoring why I had initially called him, and what I was specifically looking for, and his deceptive description about the Kicks vs the Equinox I did not get what I was looking for. I was tired exhausted and worn out and down, so I had to fight, haggle, and was confronted with the exact miserable uncomfortable situation I tried to avoid, and Max knows that. So I ended up with a smaller more crampt, 141 horsepower vehicle I really am not in love with rather than the 175 horsepower more spacious and comfortable vehicle I really wanted and made every attempt to get. I trusted Max. I gave him my all of my information and desires. I was very precise about what I wanted and I told him why. He knew that. I made it very crystal clear. I guess he wasn't interested in hearing what I wanted. I thought I had taken all precautions to avoid a long drawn-out exhausting battle which resulted in me NOT getting the vehicle I really wanted. I trusted the integrity of your sales team more than they respected my needs and desires from the get go. And that is very disappointing and dis heartening from a human regard aspect. Finally of all of the 8 or so dealerships that I reached out to for help in finding the type of vehicle I was looking for, Max is the only one who disrespected me and my wishes. They failed to show me the Window Sticker (Monroney Sticker), so I did not what model I was buying or what it came with. They never gave it to me either which is a violation of the Automobile Information Disclosure Act of 1958, and a violation of the Law. It is stunning how much Deceptive and even Unlawful activity took place during this transaction. Let's just say under no circumstances is it acceptable ethical behavior for any reputable business. More
by Nako
Employees Worked With
Max and Sam
September 05, 2025
I always have a positive experience whenever I bring my car in for service. All the reps in that department are upbeat and helpful. I mostly deal with Wes Auer. I find him to be readily available and we ki car in for service. All the reps in that department are upbeat and helpful. I mostly deal with Wes Auer. I find him to be readily available and we kind of work together on keeping my car in shape. I appreciate that he is attentive to the dollar amounts for me. More
by JUDIEGAUG2
Employees Worked With
Wes Auer
September 04, 2025
The service was great and the work was completed in a timely manner. The waiting lounge is very comfortable and includes coffee and snacks. Courtesy and competence go a long way ! timely manner. The waiting lounge is very comfortable and includes coffee and snacks. Courtesy and competence go a long way ! More
by rj26
Employees Worked With
September 04, 2025
Took my BMW in for an oil change. Immediately drove back. The plastic cover re0laced with broken clips was rubbing on my tire. Smelled like burned rubber. Also my light tan leather i Immediately drove back. The plastic cover re0laced with broken clips was rubbing on my tire. Smelled like burned rubber. Also my light tan leather interior filthy with black fingerprints and scuff marks on driver side door, and seat. Also my rear shade that ive never touch was broken. I was told by service guy it must have always been broken. And tried to blame me. More
by DEBBIE_ALMEIDA
Employees Worked With
Isaac
September 03, 2025
I've been coming to this location for a few years now and have never had a problem with service or sales. Great people and knowledgeable. Billy was fantastic as a service advisor. have never had a problem with service or sales. Great people and knowledgeable. Billy was fantastic as a service advisor. More
by Bsebll05
August 29, 2025
Amazing customer service. Billy helps us understand what’s needed and how to keep our cars on the road. Billy helps us understand what’s needed and how to keep our cars on the road. More
by jarrodmf
August 28, 2025
Thorough inspections, friendly and knowledgeable staff, decent waiting room, trustworthy repairs and maintenance. Travel over 20 miles to come here. decent waiting room, trustworthy repairs and maintenance. Travel over 20 miles to come here. More
by PEN3333
Employees Worked With
William ferreri
