Pinnacle Nissan

I was able to get an appointment very easily and the service was excellent. I worked with Dan Thomas and should I need any other service I would definitely call him. Thanks service was excellent. I worked with Dan Thomas and should I need any other service I would definitely call him. Thanks More

Easy to make appointment. Billy was great, explained all needed work. Car ready on time. Billy was great, explained all needed work. Car ready on time. More

Nice delaership, staff is freindly. I get service here because i bought my truck here and the purchase was a great experience so i wanted to have my truck serviced here. And i drive abo I get service here because i bought my truck here and the purchase was a great experience so i wanted to have my truck serviced here. And i drive about 25 minutes 1 way to this location. This vist was dissapointing because i waited nearly 2.5 hours for an oil change and the typical check-ups. In the past, the wait time was significantly less. I can go other places and pay less, wait less, and have better options for refreshments within walking distance. The customer lounge is lacking. More

Great team, excellent atmosphere, no pressure and had a relaxed time getting the deal settled relaxed time getting the deal settled More

Got in with no waiting. Eddie was very friendly and helpful. Finished on time. Great experience Eddie was very friendly and helpful. Finished on time. Great experience More

Bought a car 30 min after arriving. Although used car availability in my range, he managed to find one that wasn't to embarrassing:) Although used car availability in my range, he managed to find one that wasn't to embarrassing:) More

Tough to trust this dealership. I started taking my Nissan to Honda arrowhead due to the lack of trust I feel with this dealership over multiple visits. I started taking my Nissan to Honda arrowhead due to the lack of trust I feel with this dealership over multiple visits. More

Purchased a car and the experience was fine. It was after the car was purchase is the reason for the 1 star review. No problem getting call backs when you are initially buying the car. After 24 It was after the car was purchase is the reason for the 1 star review. No problem getting call backs when you are initially buying the car. After 24 hours, I realized a made a mistake and wanted to get a better car. I was willing to take some loss and get a car of equal or greater value. Called sales rep and was told I would get a call back, nothing. I go down there the next day and Assistance Sales Manager told me with 172 miles on the car, it had depreciated $12k in 2 days! They did everything they could to get me out of the dealership as fast as possible. I called the next day and talked with a Sales Manager, I was told he would look into what my options were for returning car and getting a better car and get back to me. I explained I knew I was going to have to take some kind of loss, but 12k! Never heard from him! Sent an email to the General Manager and sent a message to his Linkedin account, never heard back! Sale rep finally called days later. It took me 3 phone calls and an extra trip to get my loan paperwork which they said they sent. I later found an extra $3000 service charge that was never talked about. There are a lot of dealerships in the valley, should have done more research. Needless to say, I won't be going back to Pinnacle, even for service. More

I was early and they were able to complete the repairs in a timely manner. Wes was professional and quite helpful. a timely manner. Wes was professional and quite helpful. More

Dan and team diagnosed and fixed the issue with our vehicle, got me set up in a loaner. Thanks vehicle, got me set up in a loaner. Thanks More