Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
1,387 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
Contact Dealership
View Awards

7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

Directions

By Type

Showing 1,387 reviews

January 26, 2025

Outside of it being more expensive than other body shops, it took them nearly 4 hours to do a basic oil change despite the fact that I even scheduled an appointment ahead of time. I usually take care of the More

by leonlajo12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Pinnacle Nissan responded

While we're glad to hear that you had a positive experience with our team, we understand your concerns regarding the wait time and the cost of the service. We always aim to provide a timely and efficient service, and we apologize that this was not the case during your visit. For any future service needs, please feel free to contact Anna Algiene at 480-339-7780.

January 26, 2025

Eddie seems genuinely concerned to help. Jordan just kept repeating, "I don't know what to tell you." However, the issue with my rearview camera is not been fixed. I am unsatisfied with this More

by SuRae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie, Jordan
Report | Print
Jan 29, 2025 -

Pinnacle Nissan responded

We understand your frustration with the ongoing issue with your rearview camera and the service you received. We strive to provide the best possible customer experience, and it’s concerning to hear that you didn't feel supported by Jordan. We would love the opportunity to make this right for you.

January 26, 2025

Good service. Good explanation of potential issues down the road. That’s all I’ve got. More

by dgorneau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan von Hatten
Report | Print
Jan 27, 2025 -

Pinnacle Nissan responded

Thanks for the great feedback! We're thrilled to hear you appreciated our service and explanations. If you have any more thoughts or questions, feel free to share. Your insights help us keep improving!

January 25, 2025

Quality service every time I have my car serviced which has been for the past 20 years More

by Davidil55X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Auer
Report | Print
Jan 27, 2025 -

Pinnacle Nissan responded

Thanks! We’re thrilled to hear you’ve consistently received quality service over the past 20 years. Your loyalty means a lot to us, and we look forward to continuing to meet your car servicing needs for many more years to come!

January 24, 2025

Friendly and accurate service. Price was really good too. Will be back again. Dan the service guy was great to work with as well More

by KCKID2201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Jan 27, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled you had a great experience with our team and found our prices competitive. Dan will be delighted to hear your kind words. We look forward to seeing you again soon!

January 23, 2025

My dedicated service rep, Jordan Von Hatten, provided amazing a service maintenance experience. He was very detailed and had me in and out quickly. More

by SSURKIS01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Von Hatton
Report | Print
Jan 24, 2025 -

Pinnacle Nissan responded

Thank you for sharing your experience! We're thrilled to hear that Jordan Von Hatten provided you with exceptional service and made your maintenance visit efficient and seamless. We’re proud to have team members like Jordan who prioritize attention to detail and customer satisfaction. We look forward to serving you again in the future!

January 23, 2025

I felt I received personal service from Billy. Once I brought my car in the service that required was done in a minimum amount of time which I appreciate it since I was waiting at the dealership. More

by GREENACRES227
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Jan 24, 2025 -

Pinnacle Nissan responded

Thank you for sharing your experience! We're pleased to hear that Billy provided you with personal service and ensured the necessary work on your car was completed efficiently. We understand the value of your time, and it’s great to know the process was smooth while you waited. We look forward to serving you again!

January 23, 2025

The service we receive from Mike King was superb. Excellent communication, exceptional experience all around from start to finish. More

by johnkica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
Report | Print
Jan 24, 2025 -

Pinnacle Nissan responded

Thank you for your wonderful feedback! We're delighted to hear that Mike King provided you with superb service and excellent communication throughout your experience. It’s great to know that everything from start to finish exceeded your expectations. We appreciate your kind words and look forward to serving you again!

January 22, 2025

Great service! Great service! Great, great, great great great great great great great great service More

by truredsher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear you loved the service. Your enthusiasm truly motivates our team to keep delivering great experiences. Looking forward to seeing you again soon!

January 22, 2025

They sold me a 2025 Nissan Frontier Pro4X that is having multiple issues, they won't fix it or call me back. It has been over a month and I can never get ahold of any managers, according to the employees, t More

by Darron
Recommend Dealer
No
Employees Worked With
Matt
Report | Print
Jan 23, 2025 -

Pinnacle Nissan responded

Darron, we understand how frustrating it can be to face these challenges with your new vehicle, and we want to help address your concerns. Your description of the issues with the scratches, alignment, door, and tint are certainly not the standard of quality we strive for, and we apologize if you’ve felt unsupported in resolving them. We want to ensure your concerns are addressed promptly. Please reach out to Anna Algiene at 480-339-7780 so we can assist you further and work toward a resolution.

1
...
25
26
27
...
139