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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
1,408 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,408 reviews

January 28, 2025

Dylan answered our questions, gave us options and was very professional. We were very satisfied. No More

by vicp2015
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dylan
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Jan 29, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic review, Vic! We're thrilled to hear that Dylan provided you with great options and professionalism. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!

January 28, 2025

Wes in the service department was great. He addressed my concerns I was having about my pathfinder and completed a diagnostic as well as the repairs within a few hours. I was able to pickup More

by CHRISTINA.MICHAELS94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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Jan 29, 2025 -

Pinnacle Nissan responded

Thanks for the awesome feedback, Christina! We're thrilled to hear about your positive experience with Wes and that your Pathfinder is back on the road. Our team is always here to ensure your vehicle runs smoothly. Enjoy your drives!

January 28, 2025

Billy and the dealership were fast, accommodating, and helpful. He coordinated my windshield replacement with my other repairs. More

by stickwithsteph
Recommend Dealer
Yes
Employees Worked With
Billy Ferreri
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Jan 29, 2025 -

Pinnacle Nissan responded

Thanks, Steph! We’re thrilled to hear that Billy and the team made your experience smooth and efficient. Your satisfaction is our priority, and we appreciate you sharing your positive experience!

January 28, 2025

Fair dealership, didn't feel pressured at all. Trevor did a great job for us. More

by vbudwick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Gorder
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Jan 29, 2025 -

Pinnacle Nissan responded

Thank you! We're thrilled to hear you had a positive experience and felt no pressure during your visit. Trevor appreciates the shout-out and is dedicated to providing excellent service. We hope to see you again soon!

January 27, 2025

Pinnacle Nissan did great job regarding my oil change and applying my semi annual paint protection. More

by MIKESMINIMARKET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Fernandez
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Jan 28, 2025 -

Pinnacle Nissan responded

Thank you for your feedback! We're glad to hear that Pinnacle Nissan took care of your oil change and paint protection so well. We appreciate your trust and look forward to serving you again in the future!

January 27, 2025

Easy to make,very prompt getting appolntment. Dan was especially nice in making sure everything was done in a timely manner. More

by PHEONIX01DR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Thomas
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Jan 28, 2025 -

Pinnacle Nissan responded

Thank you for your feedback! We're so glad to hear that scheduling was easy and prompt, and that Dan ensured everything was completed in a timely manner. We truly appreciate your kind words and look forward to helping you again soon!

January 27, 2025

I came in for a oil change and they tried to upsell an additional $700.00 worth of Service. More

by DEREKBARTHOLOMEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
Report | Print
Jan 28, 2025 -

Pinnacle Nissan responded

We understand your frustration about the upsell offer during your recent oil change visit, and we truly appreciate your feedback. Our goal is always to provide transparent and helpful service, focusing on what’s best for your vehicle’s performance. Please feel free to reach out to Anna Algiene at 480-339-7780.

January 26, 2025

No customer service. No communication from service center team. Service team is focused on themselves. Pinnacle loses the good service managers and has gone down hill fo More

by TV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Jan 28, 2025 -

Pinnacle Nissan responded

We understand the frustration of feeling unheard and we want to ensure that your concerns are addressed properly. We’ve shared your comments with our team to prevent this from happening in the future. If you’d like to discuss your experience in more detail or have any further concerns, please don’t hesitate to reach out to Anna Algiene at 480-339-7780.

January 26, 2025

Outside of it being more expensive than other body shops, it took them nearly 4 hours to do a basic oil change despite the fact that I even scheduled an appointment ahead of time. I usually take care of the More

by leonlajo12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
Report | Print
Jan 28, 2025 -

Pinnacle Nissan responded

While we're glad to hear that you had a positive experience with our team, we understand your concerns regarding the wait time and the cost of the service. We always aim to provide a timely and efficient service, and we apologize that this was not the case during your visit. For any future service needs, please feel free to contact Anna Algiene at 480-339-7780.

January 26, 2025

Good service. Good explanation of potential issues down the road. That’s all I’ve got. More

by dgorneau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan von Hatten
Report | Print
Jan 27, 2025 -

Pinnacle Nissan responded

Thanks for the great feedback! We're thrilled to hear you appreciated our service and explanations. If you have any more thoughts or questions, feel free to share. Your insights help us keep improving!

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