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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
1,649 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,649 reviews

December 07, 2024

I bought the car from this dealer and the very next day. I tried to contact one of the salesman that sold me the car and no one contact me back or text me back. I have some issue and question about the car More

by andy.nguyen0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
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Dec 09, 2024 -

Pinnacle Nissan responded

We aim to provide excellent service and are sorry that your experience fell short in this instance. We want to ensure that your concerns are addressed properly, and for a more immediate resolution, we encourage you to reach out to Anna Algiene at 480-339-7780.

December 07, 2024

1st service after car purchase. My service rep was very amenable & helpful. Thank you very much. More

by MARIONMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
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Dec 09, 2024 -

Pinnacle Nissan responded

Hi Marion, thanks for the fantastic review! We're thrilled to hear about your positive experience with our service team. It’s always our goal to provide helpful and friendly support. We look forward to assisting you again soon!

December 06, 2024

Mike does a great job with his customers, always takes care of what needs to be done. Fast and friendly. More

by HARSHAN.THIARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King, Tony Mancillas
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Dec 09, 2024 -

Pinnacle Nissan responded

Thank you for your fantastic feedback! We're thrilled to hear that Mike provided such great service. Our team always aims to deliver fast and friendly experiences. We appreciate your support!

December 06, 2024

I recieved Friendly and quick service. I had No problem getting an appointment . They called right when the car was ready More

by Slelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
Report | Print
Dec 08, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 06, 2024

The customer service is top notch. The service area is spotless and it is a pleasure to wait for your car’s service to be done in the clean and comfortable waiting area that has many a More

by Grandmama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pass
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Dec 08, 2024 -

Pinnacle Nissan responded

Grandmama, thank you so much for your high rating!

December 06, 2024

Always fast and courteous. They took my SUV in for service without an appointment and washed after. I always feel that my car gets best service when I take it to dealer. More

by FLYING4CF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department , Tony Mancillas
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Dec 08, 2024 -

Pinnacle Nissan responded

We are always more than happy to assist you if anything else comes up. Take care!

December 06, 2024

We had already waited 2 hours then our service rep left us waiting another 1/2 hour + after our car was ready Not acceptable especially since we drive 100 plus miles each way to get to the dealership More

by JONCMYERS01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
Report | Print
Dec 09, 2024 -

Pinnacle Nissan responded

We understand how frustrating it must have been to wait for such an extended period, especially after already spending hours with us. Your time is valuable, and we deeply regret that you had to experience this delay. We recognize how important it is to provide prompt and reliable service, especially for customers like you who travel a great distance to see us. To ensure we can address your concerns directly and resolve this matter, please reach out to Anna Algiene at 480-339-7780.

December 06, 2024

Drop off at service center was quick and easy. Customer lounge is adequate. Would recommend. More

by DODGEDAYTONA02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie in service
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Dec 08, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 05, 2024

It was a smooth transaction and sales experience on new car purchase, trade in, financing process More

by SAM27B_6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan Gomez (finance), Tony Mancillas
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Dec 06, 2024 -

Pinnacle Nissan responded

Thank you for your feedback! We're thrilled to hear that your experience with the purchase, trade-in, and financing process was smooth and seamless. Our team strives to make every step of the car-buying experience as easy as possible, and we're glad to know we met your expectations. We appreciate your business and look forward to assisting you again in the future!

December 04, 2024

They address the issue & had the vehicle back to me before noon. Overall, I was happy with the level of service and attention that they on my vehicle. More

by SC0TTE6O99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorden
Report | Print
Dec 05, 2024 -

Pinnacle Nissan responded

Thanks! We’re thrilled to hear you were happy with our service and that we could get your vehicle back to you quickly. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

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