Pinnacle Nissan

A huge disappointment - do not buy from this dealership! Do not buy from this Dealership. I was a serious buyer from Los Angeles, I got in touch with a sales man named Mark Bova and a Manager Called Alex San Do not buy from this Dealership. I was a serious buyer from Los Angeles, I got in touch with a sales man named Mark Bova and a Manager Called Alex Sanchez and begun the process to purchase a Nissan Armada. I filled out 2 applications, they ran my wife credit and even gave him my credit card numbers to complete the purchase. After a couple of days of doing everything I get an email not even a courtesy call from Alex stating that the sold the vehicle to somebody else. Now, we have an inquiry on our credit report for absolutely nothing. We have a big family and when we found the Armada on Auto Trader we were so excited to finally get a vehicle that would meet our needs as a family. We were already planning trips to the snow and possible doing a beach trip to Pismo. What a huge disappointment. More

Buyers beware If I could give a zero rating I would, that being said the sales manager doing the negotiating with me was a joke. I was was trading in a Chevy Color If I could give a zero rating I would, that being said the sales manager doing the negotiating with me was a joke. I was was trading in a Chevy Colorado and I was looking for a Nissan Titan. They wanted me to test drive before they would show me numbers. So I did and they came to me with a number of the cost of the truck was 48 k(remember that number) and I laughed at them and told them stop wasting my time. They then went back and came back with 42k and 25 k for my trade in, again I told them stop wasting my time, so they asked what do you need to buy this truck, I told them 26k trade in and since I was playing with cash I was only willing to go to 36k. They said maybe we can find rebates, they came back with 38k but they neglected to tell me that they used my plate refund and registration refund of 400 dollars from my trade in as part of the rebate. Through more back and forth, we settled with all taxes and fees around 37,900. When went to finance to pay, we were told we were being recorded, we specifically asked about our plate refund on our trade in. We were told, don’t worry, this is why you are signing off on Pinnacle being your POA. So we said, “we don’t have to put in a sold notice?”(little did we know they already did it without telling us through the deal of the Nissan Titan). Interesting, when I called and told them to look at the recording, the manager said that financial advisor no longer works there, so does that mean they erase the recording? Basically blew me off and said I understand why your upset and he would talk to his people. This was said very patronizingly. This isn’t how you negotiate or do business, this is shady and buyers beware. By the way when I finally got the purchase price of the vehicle, it was 42k not the 48k they started with. This is why salesman can’t be trusted, as they would say they could sell ice cream to an Eskimo. Pinnacle Nissan you will never get another dime from me and hope others will see you for what you are. A Shady dealership. More

Service extraordinaire! Having owned 7 Nissans , I am a Nissan Family member. Walter, along with everyone I encountered treated me professionally and personally. No one pr Having owned 7 Nissans , I am a Nissan Family member. Walter, along with everyone I encountered treated me professionally and personally. No one pressured me in any way. The time I spent at the dealership was pleasant and my time was valued by everyone who worked with me on purchasing my new vehicle. I would recommend Pinnacle Nissan, especially Walter Dolan. More

What ends well is WELL. My relationship with Nissan goes back when it was still Datsun. My first vehicle was a Datsun 210, a used vehicle but it was a great car. Years went b My relationship with Nissan goes back when it was still Datsun. My first vehicle was a Datsun 210, a used vehicle but it was a great car. Years went by I purchased Nissan 300 ZX in 1986, this was a stunning beauty with a T-top. It remained my favorite for years. Now I have crossed 70 a few years ago, I wanted my last car to be once again (what else but Nissan 370Z). World has changed I saw this car advertised by Pinnacle on Cargurus site. There was no price negotiation because I thought the asking and drive out price was OK. Then the problems started when I saw more pictures of this car, it appeared to be badly bruised, I wanted to cancel my purchase, but the sales people assured me there was no paint damage {Had these guys not heard of photoshopping?}. Then their managerial staff started leaving (at least 2 I know). Then they had problems with the transport company, did I say I live 3,000 miles away from Scottsdale Arizona at the Can-Am border right in Maine. Pinnacle Nissan's intentions were good, they are nice, honest people. They sent my car by a FIRST CLASS carrier. When the BABY arrived this morning someone commented this trailers transports Ferrari and Lamborghini, who needs them, mine is gorgeous. I am extremely happy with my new toy and the way it was delivered. It happened to be that my first car payment was due today too. I parked the little beauty in the garage, made the payment, and tomorrow I will be driving this fairy watching the autumn colors of Maine. Thank you Pinnacle Nissan, You are OK, just hire some good people to work for you. Qudus.. More

Service Got me in the same day with a warranty battery issue. Joey Johnson was very helpful and professional and got the car done in the time promised. Got me in the same day with a warranty battery issue. Joey Johnson was very helpful and professional and got the car done in the time promised. More

STAY AWAY FROM THIS DEALERSHIP This is not a good dealership. They don't fulfill their commitments and promises. The dealership sales people will lie to you and try to grab as much This is not a good dealership. They don't fulfill their commitments and promises. The dealership sales people will lie to you and try to grab as much money from you as possible while selling a car. More

It was very positive. I’m leasing a 2019 Nissan Rogue and I I love the vehicle and the gentlemen that I worked with, Stacy and George. A very positive experience. I would recommend them to anyone I know who is I love the vehicle and the gentlemen that I worked with, Stacy and George. A very positive experience. I would recommend them to anyone I know who is looking for a vehicle. More

Additional comments I purchased a 2019 Nissan Kicks on July 6 and had a positive experience.. I wrote the review pasted below on July 8. My wife and I are part year I purchased a 2019 Nissan Kicks on July 6 and had a positive experience.. I wrote the review pasted below on July 8. My wife and I are part year residents in Arizona and wanted to purchase a vehicle to have while we are here. We had previously had a Nissan Quest and had a very positive experience with the performance and reliability of the car. Consequently, Nissan was one of the makes of car we considered. Our sales consultant was Nick Uhlman. Nick took the time to listen to what we were looking for and suggested models (Rouge, Kicks) that would serve our needs. He was knowledgeable about all aspects of the vehicles, was able to answer all our questions and was able to point out key features that differentiated the 2 models. He was not pushy at all and did not try to sell us something we did not need. Our experience with Nick and Pinnacle was great Based on my buying experience, I gave Pinnacle 5 stars. However, based on follow up after the sale, I would at best give them 1 star. Here is why. .....I was having trouble with the auto start via the key fob. I saw Nick and he was unfamiliar with it and said he would meet me the next day and go to servise with me to figure it out. No problem I said...I come in the next day and Nick is not there. I call him and he said he had to go to another dealer but service knew about it. I go to service and ask who was the. Tech that had spoken to Nick...They say to me “Who is Nick?” I am not happy at this point. I get Nick on the phone and have him talk to the service tech. The service tech then helps me understand the auto start process....Next, as I am a part year resident, I have somebody check in on my place and I wanted them to be on the lookout for when tags, plates and registration might be coming. I speak with Nick about about when the paperwork would go from Pinnacle to DMV . Nic connects me with Dustin in finance. Dustin doesn’t know why he needs to speak to me so obviously Nick didn’t tell him the reason his input was needed. Nick takes my email and phone number says he will check when the paperwork will be going to DMV and get back to me. One week later, I have not heard from Dustin. In that week I had called Dustin twice. In neither instance did I speak but I did leave messages with Dustin’s boss . His boss told me he was on it and would have Dustin contact me but that had no affect. I haven't heard anything. Service (not to be confused with vehicle service and repair ) after the sale is poor at best I am not so dissatisfied that I would give them a No rating but ample room for improvement on Pinnacles part. When I do bring my vehicle in for service, I hope for a more positive experience READ LESS More

Service and Sales Service appointment went well. Enjoying my new 2019 ALTIMA. Also thanks to Andra and Reggie for helping my friend with her purchase of a SUV. Thanks Service appointment went well. Enjoying my new 2019 ALTIMA. Also thanks to Andra and Reggie for helping my friend with her purchase of a SUV. Thanks More