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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
1,646 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,646 reviews

October 22, 2024

Great customer service. Have been a customer for a long time and also refer people. More

by Susan williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
King
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Oct 23, 2024 -

Pinnacle Nissan responded

Thank you, Susan! We're thrilled to hear you’ve had a great experience with our customer service. Your loyalty and referrals mean the world to us. We’re here for you anytime!

October 22, 2024

Jordan was very helpful in helping me select my service. We even set up a maintenance timeline for my vehicles future services. He was friendly and felt very personable. More

by JOSEPHMPEACE2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Von Hatten
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Oct 23, 2024 -

Pinnacle Nissan responded

Joseph, we're thrilled to hear about your positive experience with Jordan! It’s great to know he was able to assist you in selecting the right service and creating a maintenance timeline. We appreciate your feedback and look forward to servicing your vehicle in the future!

October 22, 2024

Service writer was very engaged. Explained everything in a detailed manner. He was very friendly. More

by Sid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ferreri
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Oct 23, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Sid! We're thrilled to hear that our service writer made such a positive impression. Engaging and friendly service is what we strive for, and it's great to know we hit the mark with you!

October 22, 2024

The last two visits have been a major disappointment due to not honoring posted and verbalized quotes for service. More

by DAVIDBECKSTRAND1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John, Billy?
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Oct 24, 2024 -

Pinnacle Nissan responded

We understand how frustrating it is when expectations are not met, especially regarding service quotes. We appreciate your feedback, as it helps us improve. To ensure we address your concerns properly, please reach out to Anna Algiene at 480-339-7780 at your earliest convenience.

Oct 25, 2024 -

Pinnacle Nissan responded

Davidbeckstrand1, thank you for taking the time to leave us feedback about your experience with us.

October 22, 2024

The dealer offered great service. The people working in the service department we're very nice. More

by SNANNIAHAGAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Von Hatten
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Oct 23, 2024 -

Pinnacle Nissan responded

Thank you! We're thrilled to hear you had a positive experience with our service team. Our staff takes pride in providing excellent service, and your kind words motivate us to keep up the great work! We look forward to seeing you again soon.

October 22, 2024

Billy Ferrari is the best! He took exceptional care of me and my vehicle. We come back to Pinnacle Service because of Billy More

by JEFFREY.EGOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Ferrari
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Oct 23, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic review, Jeffrey! We're thrilled to hear that Billy provided such exceptional service. Our team is dedicated to ensuring every visit is top-notch, and it's great to know that Billy made a lasting impression. We look forward to seeing you again!

October 21, 2024

I appreciated the efficiency and professionalism I experienced with everyone I came into contact with during my buying experience. Even though I have utilized this dealership before, this was the typ More

by MATT.KRUSE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Geddes, Cory, someone from finance.
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Oct 22, 2024 -

Pinnacle Nissan responded

Matt, thank you for sharing your positive experience! We're thrilled to hear that our team's efficiency and professionalism made such an impact. We look forward to welcoming you back for your next car purchase!

October 21, 2024

Received great service through the service advisor. Very knowledgeable and very helpful. He answered all my questions accordingly. More

by Invest509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the name.
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Oct 22, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had a positive experience with our service advisor. Providing knowledgeable and helpful service is our priority, and your feedback truly motivates us. Looking forward to serving you again!

October 21, 2024

The service representative was honest, professional and thorough in interactions with me. The service also was fast and appropriate. More

by Pittypat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Ferreri
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

Thank you for your fantastic review! We're thrilled to hear that our service representative made such a positive impression. Your satisfaction is our priority, and we’re glad you experienced our commitment to honesty and professionalism. We look forward to serving you again!

October 21, 2024

Adviser I used left I don’t trust or believe advise given by new ones. I had been with P for many years. More

by DOCHIAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noel Estrada
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Oct 22, 2024 -

Pinnacle Nissan responded

Thank you for your feedback! We understand how important trust is in these relationships. We’re committed to providing reliable advice and support. If you ever decide to give us another chance, we’ll be here to help. Your loyalty to P is appreciated!

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