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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
1,673 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,673 reviews

October 20, 2024

Big shout to John Destefano for providing an excellent service. Friendly and respectful and helpful to customer’s needs. More

by gab2317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Destefano
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Oct 22, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic review! We're thrilled to hear about your positive experience with John. Our team is dedicated to providing top-notch service, and it’s great to know that it made an impact. We appreciate your support and look forward to serving you again!

October 20, 2024

Great, fast, service . Our service advisor was very knowledgeable and helpful and kept us informed about the progress of our service. More

by JOSEPH.PROSSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
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Oct 22, 2024 -

Pinnacle Nissan responded

Joseph, thank you for your fantastic review! We're thrilled to hear you had a great experience with our service advisor. Keeping you informed is our priority, and we appreciate your recognition of our team's efforts. Looking forward to serving you again!

October 20, 2024

Services booked were completed very quickly and the car looked great after its ZakTec update. Staff were friendly and efficient. More

by MTOMNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
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Oct 22, 2024 -

Pinnacle Nissan responded

Thank you for your fantastic review! We're thrilled to hear that you enjoyed our quick service and that your car looks great after the ZakTec update. Our team works hard to provide a friendly and efficient experience, and your feedback means a lot to us!

October 20, 2024

poor customer servuce - missed dates - cost higher then quoted - naggged about buying a new vehicle contsantly. Off color comments aqbout politics More

by BHT3ENTERPRISES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dont remember
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Oct 22, 2024 -

Pinnacle Nissan responded

We sincerely regret that your experience did not meet your expectations, especially regarding the missed dates and unexpected costs. It's important to us that our customers feel respected and valued, and we apologize if you felt otherwise, particularly with the comments you mentioned. Please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.

October 20, 2024

I was very disappointed at the outcome. Having to replace a leaking fuel tank that was missed the first time. I think Nissan should step to the plate and replace. More

by REBOWMAN1950
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike king
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Oct 22, 2024 -

Pinnacle Nissan responded

We understand how frustrating it can be to deal with unexpected issues like a leaking fuel tank, especially after an initial inspection. Your feedback is valuable, and we take your concerns seriously. Please reach out to Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.

October 20, 2024

The sales department was available to answer questions and worked with us on complete two purchases. More

by bkrasowski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Turcott, Max, Johnathan
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Oct 22, 2024 -

Pinnacle Nissan responded

Thanks for the feedback! We're glad to hear our sales team was helpful during your purchasing process. Your experience is important to us, and we appreciate your support. If you have any suggestions for improvement, we’d love to hear them!

October 19, 2024

Customer service was excellent. The moment we drove up we were greeted and asked how they may assist us. More

by keithslifstein
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayden Lopez
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Oct 25, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 19, 2024

Very helpful and understanding of my problem Didn’t have a scheduled appointment and still provided service More

by SRLOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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Oct 21, 2024 -

Pinnacle Nissan responded

Thanks! We’re thrilled to hear that our team was able to assist you without an appointment. Your satisfaction is our priority, and we appreciate your kind words!

October 18, 2024

Great major service and maintenanceon my Z. Thorough, highly skilled and done right with no issues. More

by RICHP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King Service Advisor, Cliff Running Service Technician
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Oct 21, 2024 -

Pinnacle Nissan responded

Thanks for the awesome feedback, Rich! We're thrilled to hear you had such a positive experience with our service team. Your satisfaction is our priority, and we look forward to keeping your Z in top shape!

October 18, 2024

Always have my Murano serviced at Pinnacle Nissan. William Ferreri is my service advisor. He does a great job taking care of me. More

by CRISKO80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Ferreri
Print
Oct 21, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear that William is providing you with excellent service for your Murano. Our team is dedicated to making your experience top-notch, and your feedback means a lot to us. Looking forward to seeing you again soon!

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