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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
1,629 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 840 service reviews

March 22, 2026

Pretty solid experience, but this visit was a bit disturbing... about 6 weeks prior we brought the Murano into be looked at prior to a drive to/ from Las Vegas. We spent nearly $4,000 on service. Tha More

by TMAY100
Recommend Dealer
Yes
Employees Worked With
Jordan
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Apr 01, 2026 -

Pinnacle Nissan responded

We deeply respect your feedback about your recent service experience with us. We understand how concerning it must have been when your Murano began pulling to the right and handling poorly after your previous service visit. Vehicle safety is our top priority, and we take full responsibility when our work doesn't meet the standards you deserve. We're glad our team was able to correct the issue at no charge, though we recognize this doesn't fully address the inconvenience and concern you experienced. Your willingness to share both the positive aspects of your overall experience and the challenges from this particular visit helps us maintain the quality service our customers expect. We value your continued trust in bringing your vehicle to us for service.

March 22, 2026

Great experience every time. Dan was very helpful and the waiting room is very comfortable and convenient. More

by Alicam71
Recommend Dealer
Yes
Employees Worked With
Dan Thomas
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Apr 01, 2026 -

Pinnacle Nissan responded

We are overjoyed to hear about your consistently positive experiences with us at Pinnacle Nissan. It means so much to know that you feel well taken care of each time you visit. We're pleased that our team member provided such helpful service and that you found our waiting area comfortable during your visit. Your continued trust in our service is truly appreciated, and we look forward to maintaining this excellent level of care for all your future needs.

March 18, 2026

I worked with Eddie Fernandez He is a friendly, knowledgeable professional. He always takes the time to explain what was done and what will need to be done in the future. A pleasure to work with hi More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Fernandes
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Apr 01, 2026 -

Pinnacle Nissan responded

Thank you for the wonderful feedback about Eddie Fernandez! We're thrilled you had such a positive experience with his friendly, professional service and clear explanations. Having knowledgeable staff who take time to help customers understand their vehicle's needs is something we value greatly at Pinnacle Nissan.

March 17, 2026

Very good to deal with And followed through with what they were told to do More

by ron.fredrickson
Recommend Dealer
Yes
Employees Worked With
Eddie
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Apr 01, 2026 -

Pinnacle Nissan responded

We greatly appreciate your positive feedback about your experience with our team. It's wonderful to hear that we were easy to work with and that we delivered on our commitments to you. Your trust in our ability to follow through means a great deal to us. Thank you for choosing Pinnacle Nissan and for taking the time to share your experience.

March 15, 2026

From start to finish everything was smooth and you are a great team and you worked with my son to ensure everything was completed as requested More

by sueking101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2026 -

Pinnacle Nissan responded

Thank you immensely for sharing your wonderful experience with us. It means so much to hear that the entire process went seamlessly from beginning to end. We take great pride in working closely with our customers to make sure all requirements are met exactly as needed. Your recognition of our team's collaborative efforts is truly appreciated, and we're delighted that we could provide such excellent service for your son's needs. Your positive feedback motivates us to continue delivering this level of care and attention to every customer who visits Pinnacle Nissan.

March 14, 2026

The first three people I talked to in the cells department were no help at all when I got a hold of Eddie and Service. He was patient because I was upset with the sales department he stepped up and More

by BUDDYGARYHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Fisher
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2026 -

Pinnacle Nissan responded

We are excited to hear about your positive experience with Eddie in our service department. It's wonderful to know that he showed patience during a frustrating situation and followed through on his commitment to help you. His dedication to checking on your concern and resolving it promptly the next day truly reflects the level of service we strive to provide. We appreciate you taking the time to recognize Eddie's outstanding efforts and are glad he was able to turn your experience around at Pinnacle Nissan.

March 12, 2026

Everything was great went smoothly. I said enough. What is with the word count. Ridiculous More

by SCSHIVE
Recommend Dealer
Yes
Employees Worked With
Wes
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Apr 01, 2026 -

Pinnacle Nissan responded

Thank you for taking the time to share your experience with us. We're delighted to hear that your visit went smoothly and everything met your expectations. Your satisfaction means everything to us, and we're grateful you chose Pinnacle Nissan for your automotive needs. We look forward to continuing to provide you with excellent service in the future.

March 12, 2026

My experience was to correct a re call notification. Pinnacle corrected the issue by a reset. More

by DGROUT52
Recommend Dealer
Yes
Employees Worked With
Adrian Navarro
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Apr 01, 2026 -

Pinnacle Nissan responded

We are happy to hear that your recall notification was resolved efficiently. It's wonderful that our team was able to address the issue with a simple reset and get everything sorted out for you. We appreciate you taking the time to share your experience with Pinnacle Nissan and value your trust in our service team.

March 11, 2026

The best service ever! ! Wes was amazing!! Above and beyond the call of service!!! Would recommend to everyone!!! More

by karokestr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2026 -

Pinnacle Nissan responded

Thank you for your wonderful feedback! We are thrilled to hear that you experienced exceptional service at Pinnacle Nissan. Your recognition of our team member's dedication and commitment to going above and beyond means so much to us. We take great pride in delivering outstanding customer experiences, and your enthusiasm and recommendation truly validate our efforts. We appreciate customers like you who take the time to share their positive experiences with others.

March 11, 2026

My service provider, Adrian was awesome. He was professional and knowledgeable. He was also very helpful. He set up a rental car so I wouldn't have to wait for my car to be finished. Adrian More

by BERLYNN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian and Dan. They both deserve 5 stars.
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Apr 01, 2026 -

Pinnacle Nissan responded

We are grateful for your wonderful feedback about your service experience. It's clear that Adrian provided you with the professional and knowledgeable assistance you needed, along with the helpful support that made your visit smooth and convenient. We're pleased to hear that arranging the rental car allowed you to continue with your day without any inconvenience while your vehicle was being serviced. The teamwork between Adrian and Dan truly reflects our commitment to making every customer's experience as easy and seamless as possible. Your recognition of their efforts means so much to our team at Pinnacle Nissan.

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