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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
617 Reviews

617 Reviews of Pinnacle Nissan - Service Center

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February 04, 2025

Very friendly, responsive, prompt, accommodating. Always answer right away and give their direct numbers to make it easier to reach them when my car is with them. Service is always spot on. Appreciat More

by CKIMKUPFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Feb 05, 2025 -

Pinnacle Nissan responded

Thanks! We’re thrilled to hear you had such a positive experience with our team. Your feedback on our responsiveness and service means a lot to us. We’re here to keep your vehicle in top shape and always appreciate your trust!

February 03, 2025

Friendly employees that do great work. They take great care of my Z Nismo. Thank you! More

by cmmontoya429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with sales
Feb 05, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic review! We're thrilled to hear that our team is taking great care of your Z Nismo. Your satisfaction means everything to us, and we appreciate your support!

February 02, 2025

Fast, friendly, and very timely service! I stayed in the waiting area and had a cup of coffee and nice snack bar More

by WSAGAWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled you enjoyed our fast and friendly service. It's great to hear you made the most of your time in our waiting area with a coffee and snack. We look forward to serving you again soon!

February 02, 2025

Called in with a mx issue. . was able to come in same day and leave same day with s fixed titan.. will return! More

by JERKERT86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Pinnacle Nissan responded

Thanks! We’re thrilled to hear you had a quick turnaround for your Titan issue. Our team strives to provide prompt service, and it’s great to know you’ll be back. Looking forward to seeing you again!

February 02, 2025

Best service department. They really care about their customers. I will always take my vehicles to Pinnacle Nissan. More

by PJP359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie in the service department
Feb 04, 2025 -

Pinnacle Nissan responded

Thank you! We're thrilled to hear you had a great experience with our service department. Your support means a lot to us, and we look forward to continuing to provide excellent care for your vehicles!

February 02, 2025

Dan Thomas was the best service advisor I’ve ever had. So knowledgeable! I felt very comfortable. Dan didn’t pressure me for any additional service. I was able to take my time deciding. My son could h More

by marlagallery56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Pinnacle Nissan responded

Thank you, Marla! We're thrilled to hear about your positive experience with Dan. His expertise and approach to customer service truly make a difference. We appreciate your support and look forward to serving you again in the future!

February 02, 2025

Wes was helpful and nice to work with. Appreciate his good work. 15 words is ridiculous request. I will not answer in future More

by RUSTYTACO01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Feb 04, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic review, Rusty! We're thrilled to hear you had a great experience with Wes. Your feedback is valuable, and we appreciate your honesty regarding the word limit. We’re always here to help!

February 02, 2025

Dan made the appointment with me and made it very easy. Everything that was discussed was completed quickly and I was on my way within a reasonably short amount of time. More

by flyfishmichael1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Thomas 5 stars
Feb 04, 2025 -

Pinnacle Nissan responded

Thank you, Michael! We’re thrilled to hear that Dan provided you with a smooth and efficient experience. Your time is valuable, and we’re glad we could meet your expectations. Looking forward to serving you again!

February 02, 2025

I was assisted first through one service tech, Billy, who when I requested to call back because I wanted to call somewhere else for a better estimate gave a long sigh of frustration. Once it was ready I spok More

by Caparker987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy, Wes and Dan in service department
Feb 04, 2025 -

Pinnacle Nissan responded

We strive to provide excellent customer service to everyone and we understand your frustration with the service you received. It is never our intention to make any customer feel as though their questions are not valued or that they are being treated unfairly. We would like to discuss this further with you please contact Anna Algiene at 480-339-7780 at your earliest convenience.

February 01, 2025

A great place to get your car serviced here. Everybody is friendly here. I like it. More

by spgautam99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No contact here
Feb 04, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had a great experience with our team. Providing friendly and reliable service is our top priority. We look forward to seeing you again for your next car service!

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