Pinnacle Nissan - Service Center

Horrible experience. They epitomize the horrible experience of car shopping. Car salesman’s Max was the worst and I hope he is at the bottom of the barrel at this place. They epitomize the horrible experience of car shopping. Car salesman’s Max was the worst and I hope he is at the bottom of the barrel at this place. Car had a cracked windshield and scratch on the side. When asked to repair he asked if we had windshield replacement insurance and that it would cover a replacement. Um, no. He insisted they couldn’t do anything about the scratch. A frustrating part of it is he would immediately say, no, sorry can’t help with that without hesitation. No checking with a manager, nothing. When I discussed the scratch with the finance manager he stated he talked to the manager and they would buff that out for us. Neither of these issues were fixed within a month of purchasing the vehicle and Max even tried to use the windshield as leverage to get us to send in income verification documents. Of course once he got the pay stubs we never heard from him again. When I tried to follow up with the dealer I would get an automated voice system that just ran me in circles before hanging up on me. I followed up with Max and finally after several weeks I heard from the service department and they scheduled the windshield replacement. Max continued to insist they wouldn’t fix the scratch, so now I have to follow up with the finance manager. And we paid market value as of the car was I. Perfect condition. It’s clear Max and probably this dealership has no empathy for people. In retrospect, I should have told them to kick rocks and just waited for another Leaf meeting our specs to pop up somewhere else. More

Me gusta el servicio que dan es muy bueno y son muy amables con los clientes me gusta el servicio amables con los clientes me gusta el servicio More

Friendly service, friendly staff! I had confidence the job was done correctly the first time. I had confidence the job was done correctly the first time. More

Good friendly service But check air pressure on tire rotation. Disappointed came in low and same going out rotation. Disappointed came in low and same going out More

Very friendly, responsive, prompt, accommodating. Always answer right away and give their direct numbers to make it easier to reach them when my car is with them. Service is always spot on. Appreciat Always answer right away and give their direct numbers to make it easier to reach them when my car is with them. Service is always spot on. Appreciate their reminders. They even called to tell me about a recall. That’s a first. More

Friendly employees that do great work. They take great care of my Z Nismo. Thank you! They take great care of my Z Nismo. Thank you! More

Fast, friendly, and very timely service! I stayed in the waiting area and had a cup of coffee and nice snack bar I stayed in the waiting area and had a cup of coffee and nice snack bar More

Called in with a mx issue. . was able to come in same day and leave same day with s fixed titan.. will return! . was able to come in same day and leave same day with s fixed titan.. will return! More

Best service department. They really care about their customers. I will always take my vehicles to Pinnacle Nissan. They really care about their customers. I will always take my vehicles to Pinnacle Nissan. More

Dan Thomas was the best service advisor I’ve ever had. So knowledgeable! I felt very comfortable. Dan didn’t pressure me for any additional service. I was able to take my time deciding. My son could h So knowledgeable! I felt very comfortable. Dan didn’t pressure me for any additional service. I was able to take my time deciding. My son could have changed the air filters for a lot less but I went ahead & let Dan earn the commission. Dan is excellent at his job! Sincerely, Marla Gallery More