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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.7
635 Reviews
Call Service Center (480) 339-7780

635 Reviews of Pinnacle Nissan - Service Center

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January 26, 2025

No customer service. No communication from service center team. Service team is focused on themselves. Pinnacle loses the good service managers and has gone down hill fo More

by TV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Jan 28, 2025 -

Pinnacle Nissan responded

We understand the frustration of feeling unheard and we want to ensure that your concerns are addressed properly. We’ve shared your comments with our team to prevent this from happening in the future. If you’d like to discuss your experience in more detail or have any further concerns, please don’t hesitate to reach out to Anna Algiene at 480-339-7780.

January 26, 2025

Outside of it being more expensive than other body shops, it took them nearly 4 hours to do a basic oil change despite the fact that I even scheduled an appointment ahead of time. I usually take care of the More

by leonlajo12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Pinnacle Nissan responded

While we're glad to hear that you had a positive experience with our team, we understand your concerns regarding the wait time and the cost of the service. We always aim to provide a timely and efficient service, and we apologize that this was not the case during your visit. For any future service needs, please feel free to contact Anna Algiene at 480-339-7780.

January 26, 2025

Eddie seems genuinely concerned to help. Jordan just kept repeating, "I don't know what to tell you." However, the issue with my rearview camera is not been fixed. I am unsatisfied with this More

by SuRae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie, Jordan
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Jan 29, 2025 -

Pinnacle Nissan responded

We understand your frustration with the ongoing issue with your rearview camera and the service you received. We strive to provide the best possible customer experience, and it’s concerning to hear that you didn't feel supported by Jordan. We would love the opportunity to make this right for you.

January 25, 2025

Quality service every time I have my car serviced which has been for the past 20 years More

by Davidil55X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Auer
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Jan 27, 2025 -

Pinnacle Nissan responded

Thanks! We’re thrilled to hear you’ve consistently received quality service over the past 20 years. Your loyalty means a lot to us, and we look forward to continuing to meet your car servicing needs for many more years to come!

January 24, 2025

Friendly and accurate service. Price was really good too. Will be back again. Dan the service guy was great to work with as well More

by KCKID2201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Jan 27, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled you had a great experience with our team and found our prices competitive. Dan will be delighted to hear your kind words. We look forward to seeing you again soon!

January 23, 2025

My dedicated service rep, Jordan Von Hatten, provided amazing a service maintenance experience. He was very detailed and had me in and out quickly. More

by SSURKIS01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Von Hatton
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Jan 24, 2025 -

Pinnacle Nissan responded

Thank you for sharing your experience! We're thrilled to hear that Jordan Von Hatten provided you with exceptional service and made your maintenance visit efficient and seamless. We’re proud to have team members like Jordan who prioritize attention to detail and customer satisfaction. We look forward to serving you again in the future!

January 23, 2025

I felt I received personal service from Billy. Once I brought my car in the service that required was done in a minimum amount of time which I appreciate it since I was waiting at the dealership. More

by GREENACRES227
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
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Jan 24, 2025 -

Pinnacle Nissan responded

Thank you for sharing your experience! We're pleased to hear that Billy provided you with personal service and ensured the necessary work on your car was completed efficiently. We understand the value of your time, and it’s great to know the process was smooth while you waited. We look forward to serving you again!

January 23, 2025

The service we receive from Mike King was superb. Excellent communication, exceptional experience all around from start to finish. More

by johnkica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
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Jan 24, 2025 -

Pinnacle Nissan responded

Thank you for your wonderful feedback! We're delighted to hear that Mike King provided you with superb service and excellent communication throughout your experience. It’s great to know that everything from start to finish exceeded your expectations. We appreciate your kind words and look forward to serving you again!

January 22, 2025

Easy to call and set up a service appointment in a time slot of your choosing. Jordan is a helpful service advisor. We’ve been loyal to the Nissan brand for many cars now and to Pinnacle Nissan Dealer fo More

by BOBLEAHBERGSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
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Jan 23, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic review! We're thrilled to hear about your positive experience with Jordan and our service team. Your loyalty over the years means the world to us, and we look forward to continuing to serve you and your Nissan needs!

January 22, 2025

Great service! Great service! Great, great, great great great great great great great great service More

by truredsher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear you loved the service. Your enthusiasm truly motivates our team to keep delivering great experiences. Looking forward to seeing you again soon!

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