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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
616 Reviews

616 Reviews of Pinnacle Nissan - Service Center

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December 28, 2024

Billy went the extra mile to ensure we received new parts under our extended warranty with an outside provider. More

by Rfisher3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Dec 30, 2024 -

Pinnacle Nissan responded

We're thrilled to hear about your positive experience with Billy! Going the extra mile for our customers is what we strive for, and it’s great to know he made a difference for you. Thank you for your kind words and support!

December 27, 2024

Every place i go rotates your tires for free with an oil change. Because I used a coupon and didn't pay $80 for an oil change you guys don't rotate tires. Guess I'll just start going elsewhere for oil chang More

by TREVAROSE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Dec 30, 2024 -

Pinnacle Nissan responded

We understand how important it is to have a comprehensive service, and we apologize for any misunderstanding regarding the tire rotation with your oil change. Our services are designed to provide value, and we always aim to offer quality care that matches our customers' expectations. We would love to discuss this further and see how we can assist you better moving forward. Feel free to reach out to Anna Algiene at 480-339-7780 for further clarification or assistance.

December 27, 2024

Eddie has been an incredible help, a wealth of knowledge with amazing kindness and attentive service. When I had a surprise need of new rear brakes, he allowed me to walk back into the service bay, where th More

by AMANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Pinnacle Nissan responded

Amanda, thank you for your fantastic review! We're thrilled to hear about your positive experience with Eddie. Our team always strives to provide attentive service and clear communication. Your satisfaction means the world to us, and we look forward to keeping your Nissan Pathfinder in top shape!

December 27, 2024

The service rep Wes was polite and professional. He presented a list of follow up items that needed attention. More

by Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
Dec 30, 2024 -

Pinnacle Nissan responded

Thanks for the great feedback, Marc! We're thrilled to hear that Wes provided you with excellent service. Our team strives to be both professional and helpful, and it’s wonderful to know we hit the mark. Looking forward to serving you again!

December 27, 2024

Love PINNACLE service department always treat me with respect and courtesy I'm always a walk in and there never a issue Joey and team are great! More

by ELPRESIDENTEDEX1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Dec 30, 2024 -

Pinnacle Nissan responded

Thank you for your kind words! We're thrilled to hear that you consistently have positive experiences with Joey and the team. Your support means a lot to us, and we look forward to continuing to provide you with great service!

December 27, 2024

Called my salesman Abdullah and was taken care of immediately. Refreshing to know service still is practiced. Thank you More

by zoeszorro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdullah , his super & finance
Dec 30, 2024 -

Pinnacle Nissan responded

Thanks for your awesome feedback! We're thrilled to hear that Abdullah provided you with top-notch service. We aim to make every experience as refreshing as yours. Your support means a lot to us!

December 26, 2024

Excellent service; fast appointment, staff exceptionally friendly and respectful. Place very clean and great coffee and snacks. More

by Azrealtorsarai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience with our team and enjoyed the amenities. Your kind words motivate us to keep providing top-notch service. We look forward to welcoming you back soon!

December 26, 2024

Pleasant and overall good. Took longer than anticipated but good.I need to write more to post your minimum More

by schembem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Pinnacle Nissan responded

Thanks for your feedback! We're glad you had a pleasant experience. We appreciate your patience and understand the need for more content. If you have any suggestions for improvement, we’d love to hear them!

December 25, 2024

Dan Thomas was amazing! He explained everything and kept me up to date on the repairs. I will definitely come back. More

by Olsonfamily07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Thomas
Dec 30, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had a great experience with Dan. Keeping our customers informed is a top priority, and we’re glad he delivered. We look forward to seeing you again for your next visit!

December 22, 2024

Great service with clear explanations. I will come back, Joey is a great manager, give him a raise! More

by MARKNYSE4U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Johnson
Dec 23, 2024 -

Pinnacle Nissan responded

Thanks, Mark! We’re thrilled to hear you had a great experience and found our service helpful. Joey will be delighted to hear your praise. We look forward to your next visit!

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