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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.7
643 Reviews
Call Service Center (480) 339-7780

643 Reviews of Pinnacle Nissan - Service Center

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January 01, 2025

Everything that was needed to get my vehicle back on the road was completed while I waited. More

by Michael C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic review, Michael! We're thrilled to hear that your vehicle was taken care of promptly. Our team always aims to provide speedy and efficient service. Looking forward to seeing you again!

January 01, 2025

They incorrectly serviced my vechical when i purchased it used. I used Carfax and it was free of accdents... 8 months later carfax was changed to an accedent from 2022 all thru magic? Now they tell me I n More

by susiemulder00
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Pinnacle Nissan responded

We understand the importance of transparency, especially when it comes to purchasing a used vehicle. We want to ensure that our customers feel confident and supported in their experience with us. It sounds like there may have been some misunderstanding regarding your vehicle's history. The changes to the Carfax report and the service issues you're describing are concerning, and we want to make sure these concerns are addressed properly. We invite you to reach out to Anna Algiene at 480-339-7780.

December 31, 2024

Fast, friendly, and transparent service. I appreciate the honesty of the service team and will continue to bring our car here for service. More

by CHARWELL9669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had a great experience with our team. Honesty and transparency are our priorities, and we appreciate your continued trust in us for your car service needs. Looking forward to seeing you again soon!

December 31, 2024

Always get great service. Mike King takes care of me. Explains the costs and work completed More

by USERBE18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
Report | Print
Jan 03, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you consistently receive great service from Mike. We pride ourselves on clear communication and quality care. Your feedback motivates us to keep up the good work!

December 29, 2024

Tried to pick the car up after hours. Paid the money, went to pick up but the car won’t start. Needed my car and was told it was fixed. Eddie was great but cars just not working when I wa More

by DERRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie
Report | Print
Jan 02, 2025 -

Pinnacle Nissan responded

We understand how frustrating it must have been to expect a fully functional vehicle after being told it was fixed, only to find that it wouldn’t start. Eddie certainly strives to provide great service, and we regret that the vehicle did not meet your expectations. We want to make sure your car is properly taken care of, so please feel free to reach out to us at 480-339-7780 for immediate assistance and to discuss how we can resolve this matter for you.

December 29, 2024

Always great, friendly and helpful service. My service visits have always gone very well, and I will be back for the next scheduled maintenance. More

by ROBERTBOB650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
Report | Print
Dec 30, 2024 -

Pinnacle Nissan responded

We’re so glad to hear that you’ve had great, friendly, and helpful service during your visits. It’s always our goal to provide a smooth and positive experience, and we’re happy to know we’ve done that for you. We look forward to seeing you at your next scheduled maintenance!

December 29, 2024

Good location friendly people clean restrooms acomadating hours I think there was an American flag flying, if not they should install one More

by JTAPHAUS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan the service advisor
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Dec 30, 2024 -

Pinnacle Nissan responded

We're glad to hear that you had a positive experience with our friendly team and clean facilities. We truly appreciate your feedback and look forward to serving you again in the future!

December 29, 2024

Very helpful and shown concern of my car issue. Never felt I was being pushed in adding on other work. More

by SRLOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Pinnacle Nissan responded

We’re glad to hear that our team was helpful and attentive to your car issue without any pressure to add on extra services. We truly value your trust and appreciate your feedback!

December 29, 2024

Service was excellent went above and beyond had it done quickly he was great thanks More

by BCIOFFI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Pinnacle Nissan responded

We’re so glad to hear that you had an excellent experience and that our team went above and beyond to get your service done quickly. We truly appreciate your feedback and are happy to have provided you with great service!

December 29, 2024

Dan was very kind, courteous, and professional; he informed me well about everything that was done to my car in the service, and tried to have it all finished as soon as possible More

by nzdrnja22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Thomas
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Dec 30, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear about your positive experience with Dan. Our team strives to provide top-notch service, and it's great to know that his professionalism made a difference for you. We appreciate your support and look forward to serving you again!

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