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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
626 Reviews

626 Reviews of Pinnacle Nissan - Service Center

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December 04, 2024

They address the issue & had the vehicle back to me before noon. Overall, I was happy with the level of service and attention that they on my vehicle. More

by SC0TTE6O99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorden
Dec 05, 2024 -

Pinnacle Nissan responded

Thanks! We’re thrilled to hear you were happy with our service and that we could get your vehicle back to you quickly. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

December 04, 2024

Service was take care of promptly. Car was returned clean. Service people were friendly and professional. More

by METMANone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan service
Dec 05, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had a great experience with our team. Providing prompt and friendly service is our priority, and it's wonderful to know you appreciated it. We look forward to serving you again!

December 03, 2024

After previous good experience with Joey, I brought another leaf to Billy, with also good diagnosis and explanation. More

by julandjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy, EV service
Dec 04, 2024 -

Pinnacle Nissan responded

Thanks for your feedback! We're thrilled to hear you had another great experience with Billy. Our team is dedicated to providing thorough diagnoses and clear explanations. We appreciate your support and look forward to assisting you again!

December 03, 2024

He was courteous i felt good talking with him i have no complaints he explain all the things that i needed done More

by californiaqueen
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
none
Dec 04, 2024 -

Pinnacle Nissan responded

Thank you! We’re glad to hear you had a positive experience and that our team was able to assist you effectively. Your feedback means a lot to us, and we look forward to serving you again in the future!

December 03, 2024

I always bring my car here. This time was strange. The clerk asked if I’ve ever been here before, he should do his homework before hand to know or look it up as I stood there. More

by GWEBER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike King
Dec 06, 2024 -

Pinnacle Nissan responded

We deeply value your loyalty in choosing us for your vehicle's needs and regret that this visit fell short of your expectations. It's frustrating to feel overlooked, and we understand how important proper service, including the tire rotation, is for maintaining your car. We would like to address this matter in detail and work toward a resolution. Please reach out to Anna Algiene at 480-339-7780.

December 02, 2024

I had excellent service at the dealership and service writer did an excellent job and kept me informed More

by amandablake424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
Dec 04, 2024 -

Pinnacle Nissan responded

Thanks, Amanda! We're thrilled to hear you had an excellent experience with our team. Keeping you informed is a priority for us, and it's great to know our service writer made a positive impact. We appreciate your feedback and hope to see you again soon!

December 02, 2024

I brought my car in due a knocking sound upon acceleration. My Nissan Rogue it s 2 yrs old with 20 k miles. After leaving my car there forv4 weeks due to parts being ordered it was supposedly f More

by KIKASUE64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Dec 04, 2024 -

Pinnacle Nissan responded

We understand how frustrating it must be to experience ongoing issues with your Nissan Rogue, especially after having it in service for an extended period. Your car’s knocking sound and the new concerns with idling and diesel-like noise during acceleration are certainly matters we take seriously. To ensure these issues are resolved to your satisfaction, we encourage you to reach out to Anna Algiene at 480-339-7780.

December 02, 2024

My service consultant took good care of me and my car and the work was delivered when promised. More

by marmonbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic review! We're thrilled to hear that your service consultant provided excellent care and that we met your expectations. Your satisfaction is our priority, and we look forward to serving you again in the future!

December 01, 2024

Great service! Very professional! I made the appointment in a timely and easy manner. Joey Johnson and Eddie Fernandez were wonderful! More

by CODYAUTUMN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not applicable
Dec 02, 2024 -

Pinnacle Nissan responded

Thank you for the fantastic feedback! We're thrilled to hear you had a great experience with Joey and Eddie. Our team strives to provide seamless service, and it's wonderful to know we hit the mark. We look forward to serving you again!

November 30, 2024

I bought my EV here but never taught the car and lady service was useless (the turtle mode came on at 20% power left on jetway 😖) and did not get told I needed to arrive with that light on…poor service More

by ADELOZIER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one there I had
Dec 03, 2024 -

Pinnacle Nissan responded

We understand how frustrating it can be to experience issues with your vehicle, especially when you're unfamiliar with its features. We strive to provide clear guidance on all aspects of the car, and we're sorry that the information wasn't conveyed to you as it should have been. We want to ensure that you have the best experience with your EV, so please reach out to Anna Algiene at 480-339-7780.

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