Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
629 Reviews
Call Service Center (480) 339-7780

629 Reviews of Pinnacle Nissan - Service Center

Sort by
December 02, 2024

I had excellent service at the dealership and service writer did an excellent job and kept me informed More

by amandablake424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
Report | Print
Dec 04, 2024 -

Pinnacle Nissan responded

Thanks, Amanda! We're thrilled to hear you had an excellent experience with our team. Keeping you informed is a priority for us, and it's great to know our service writer made a positive impact. We appreciate your feedback and hope to see you again soon!

December 01, 2024

Great service! Very professional! I made the appointment in a timely and easy manner. Joey Johnson and Eddie Fernandez were wonderful! More

by CODYAUTUMN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not applicable
Report | Print
Dec 02, 2024 -

Pinnacle Nissan responded

Thank you for the fantastic feedback! We're thrilled to hear you had a great experience with Joey and Eddie. Our team strives to provide seamless service, and it's wonderful to know we hit the mark. We look forward to serving you again!

November 30, 2024

I bought my EV here but never taught the car and lady service was useless (the turtle mode came on at 20% power left on jetway 😖) and did not get told I needed to arrive with that light on…poor service More

by ADELOZIER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one there I had
Report | Print
Dec 03, 2024 -

Pinnacle Nissan responded

We understand how frustrating it can be to experience issues with your vehicle, especially when you're unfamiliar with its features. We strive to provide clear guidance on all aspects of the car, and we're sorry that the information wasn't conveyed to you as it should have been. We want to ensure that you have the best experience with your EV, so please reach out to Anna Algiene at 480-339-7780.

November 30, 2024

They were able to help us very quickly with a new key fob for our murano. The staff were courteous and friendly. Thank you. More

by ANDREA_T_CLIFFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Pinnacle Nissan responded

Thanks, Andrea! We're thrilled to hear you had a great experience with our team. Quick and friendly service is what we aim for, and it's wonderful to know we hit the mark. Enjoy your Murano!

November 30, 2024

They did not use 100% synthetic oil and car was not washed like promised. I need proof of use of synthetic oil next time if I should even return. Not happy at all More

by HANNAHNV154591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Pinnacle Nissan responded

Ensuring our customers receive the quality and care they expect is important to us, and it’s concerning to learn that your vehicle was not serviced to your expectations. For clarity regarding the oil used and to address the missed car wash, we encourage you to reach out to Anna Algiene at 480-339-7780.

November 28, 2024

Sales man was rude and also the sale manger was rude felt like I made a bad decision getting the car More

by jj Magana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 28, 2024

Always excellent customer service! !! Service techs are great at this location. They always have a smile on their face and willing to help you.. More

by RCGRIBBLE
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Dec 02, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had a great experience with our team. Our service techs truly love what they do, and your kind words inspire us to keep delivering excellent customer service. We appreciate your support!

November 28, 2024

I get bsvk my vehicle as promised and have car wash . It id good snd clean More

by Mike Than
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Pinnacle Nissan responded

Thanks for the great feedback, Mike! We're thrilled to hear you received your vehicle as promised and that you enjoyed the car wash. We appreciate your support and look forward to serving you again!

November 27, 2024

Always ready to help and answer any questions you may have at any time you ask. More

by stanfikel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
Report | Print
Dec 02, 2024 -

Pinnacle Nissan responded

Thank you! We're thrilled to hear you had a great experience with our team. Your feedback motivates us to keep delivering top-notch support whenever you need it. We appreciate you taking the time to share your thoughts!

November 27, 2024

Wes Auer, Service Advisor, was great. Very professional and extremely cordial. Waiting area was acceptable. More

by LTLG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Auer
Report | Print
Dec 02, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear about your positive experience with Wes. Our team strives for professionalism and a comfortable environment for all our guests. We appreciate your feedback and look forward to your next visit!

1
...
31
32
33
...
63