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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
629 Reviews

629 Reviews of Pinnacle Nissan - Service Center

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November 24, 2024

Even though I had purchased an extended warranty policy on my 2019 Nissan Rogue the service personnel refused to repair the interior map and dome lights on my car. I was treated poorly by the service perso More

by nspisak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department,
Nov 24, 2024 -

nspisak responded

Very disappointed in the service area of Pinnacle Nissan. Again, even though I had purchased and extended warranty policy on my 2019 Nissan Rogue, the service personnel refused to repair the interior map lights and dome lights, which were not working at all. The extended policy was purchased thru Pinnacle Nissan when I bought the vehicle at this dealership and it was for 6 years or until 2027, 75000 miles or whichever comes first.

Nov 25, 2024 -

Pinnacle Nissan responded

Hello My name is Anna Algiene and I am the Customer Relations Manager here at Pinnacle Nissan. Can you please provide me with your full name so I can look into your warranty? Thank You Anna

November 23, 2024

They were on time and efficient. The boys at the desk were polite and accommodating. It was a good experience. More

by AZMAGPIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Pinnacle Nissan responded

Thank you! We’re glad to hear you had a positive experience with our team. Your feedback about our punctuality and customer service means a lot to us. We’re always striving to improve, so we hope to earn that fifth star next time!

November 23, 2024

AS I PULLED IN TO NISSAN I GREATED BY ? AND I TOLD HIM THAT I NEEDED BRANDON WHO IS MY SERVICE AD. BRANDOM CAME TOOK MY INFO AND MY SUV AND GOT IT SERVICED AND WA More

by evarela3352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRANDON
Nov 25, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic review! We’re thrilled to hear about your positive experience with Brandon. Our team takes pride in providing excellent service, and it’s great to know that you felt well taken care of. We appreciate your support!

November 23, 2024

Worked with very knowledgeable and courteous service manager. Car was completed and delivered as promised. More

by DABELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Johnson
Nov 28, 2024 -

Pinnacle Nissan responded

Hi Dabelson, thank you for taking the time to leave a review for us at Pinnacle Nissan. We're happy we could meet your expectations!

November 23, 2024

The service was great! My car was done at the time they said as I had a tight schedule on Wednesday! I drive from Gilbert to this store because of the great service More

by Josie2017
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Nov 25, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Josie! We're thrilled to hear that our team met your schedule and provided the great service you expect. We appreciate you making the drive from Gilbert and look forward to serving you again soon!

November 22, 2024

Thank you a service advisor Jiordan for a good job, . good service!! Happy customer! My car running very smoothly. More

by BORICHWOJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 22, 2024

Thanks to Mike King, service advisor, helped determined what I needed fix immediate and searched for coupons to help with cost. More

by ANN.DONAHUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
Nov 25, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 22, 2024

Staff (Mike King) was very helpful and forthright. Waiting lounge was comfortable and stocked with options. A very satisfying experience being 1600 miles from home. More

by T.ROBIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
Nov 25, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 21, 2024

Were super accommodating with dealing with my car after brought in with multiple issues. Gave me a rental car for a few days free of charge while they fixed everything. Very professional. More

by laurenrolfe930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
Nov 23, 2024 -

Pinnacle Nissan responded

Laurenrolfe930, we are so pleased you enjoyed your visit to Pinnacle Nissan!

November 21, 2024

Very friendly. They always have your car on time, no matter what the service is. More

by Isabel128708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Fernandez. he has been helping us for more than a year. He is very friendly and always takes his time to answer our questions .
Nov 23, 2024 -

Pinnacle Nissan responded

Isabel128708, thank you so much for the positive review!Isabel128708, thank you so much for the positive review!

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