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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
617 Reviews
Call Service Center (480) 339-7780

617 Reviews of Pinnacle Nissan - Service Center

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November 07, 2024

Wes and his team are wonderful. I'm a senior and I rely on then to keep my car running safe. More

by PAMELA_WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Pinnacle Nissan responded

Pamela, thank you for your feedback. We noticed that you rated us 1 star, and we're sorry to hear that your experience didn’t meet your expectations. We're glad to know you value Wes and his team's service, as your safety is our top priority. If there's anything we can do to improve or address any concerns, please reach out to Anna Algiene directly at 480-339-7780.

November 06, 2024

Everything went well at the dealership I got a friend in alignment and I got My brakes flushed More

by ADAMWEST1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Pinnacle Nissan responded

Thanks, Adam! We’re thrilled to hear everything went smoothly during your visit. It’s great that we could assist with your alignment and brake flush. We appreciate your positive feedback and look forward to serving you again!

November 06, 2024

Nice people quick service pleasant place and great service advisor (Mike King) pleasure to work with. More

by DDELUClA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
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Nov 07, 2024 -

Pinnacle Nissan responded

Thanks for your kind words! We’re thrilled to hear you had a great experience with Mike and our team. We strive to provide quick and pleasant service for all our customers. Looking forward to seeing you again soon!

November 06, 2024

The service was excellent and the staff incredible. They were particularly kind in arranging a ride to an appointment I had while my car was being serviced More

by CHEIFBRANTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had such a positive experience. Our team always aims to go the extra mile, and we're glad we could assist you during your car service. Your kind words mean a lot to us!

November 06, 2024

My service advisor Wes goes beyond to give me great service. He's an asset. More

by FAITHH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Auer
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Nov 07, 2024 -

Pinnacle Nissan responded

Thank you, Faith! We're thrilled to hear that Wes is providing you with exceptional service. We appreciate your kind words and will be sure to share your feedback with him. Your satisfaction means a lot to us!

November 06, 2024

Always a pleasure to work with their years of experience show when they easily fix my issues Thanks guys More

by Cadichris2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Nov 08, 2024 -

Pinnacle Nissan responded

We're thrilled to hear you had a great experience with our team. Your satisfaction is our top priority, and it’s always a pleasure to assist you. Looking forward to continuing our partnership!

November 05, 2024

The time to complete my transaction was excellent. Matt Duffy my salesman and Michael in finance were fantastic to deal with. More

by Mikie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Duffy
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Nov 06, 2024 -

Pinnacle Nissan responded

Thanks for the great feedback, Mikie! We're thrilled to hear that Matt and Michael provided excellent service. We strive for efficiency and customer satisfaction, and it's wonderful to know we hit the mark for you. Looking forward to serving you again!

November 05, 2024

Great service, quick results, fair pay! Would definitely come back again when I need to! More

by Carysheims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy!
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Nov 06, 2024 -

Pinnacle Nissan responded

Thank you! We're thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!

November 05, 2024

I found the dealership to be fast and friendly and the wait time was quick. Well worth the drive from Maricopa. More

by DENNIS_STUMBAUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Pinnacle Nissan responded

Dennis, we're thrilled to hear that you had a fast and friendly experience with us! Thank you for making the drive from Maricopa—your satisfaction means a lot to our team. We look forward to serving you again!

November 05, 2024

Can’t trust a service manager on what’s actually necessary for service. Went in for an oil change and once again come out with a huge bill. More

by Kurthc56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Pinnacle Nissan responded

We understand how important it is to trust the service recommendations you receive, and we’re sorry to hear that you feel your recent visit didn’t meet your expectations. We want to make sure that every service is clearly explained and that you only receive what’s necessary. If you’d like to discuss this further or have any questions about the services performed, please feel free to reach out to Anna Algiene at 480-339-7780.

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