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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
617 Reviews
Call Service Center (480) 339-7780

617 Reviews of Pinnacle Nissan - Service Center

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October 22, 2024

Exceptional customer service and a consistently welcoming experience make each visit particularly enjoyable. I'm very satisfied with the work done and greatly appreciate it. More

by BENALLY_LARISSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Oct 23, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Larissa! We’re thrilled to hear you consistently enjoy your visits and appreciate our customer service. Your satisfaction motivates us to keep delivering great experiences. Looking forward to seeing you again soon!

October 22, 2024

Jordan was very helpful in helping me select my service. We even set up a maintenance timeline for my vehicles future services. He was friendly and felt very personable. More

by JOSEPHMPEACE2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Von Hatten
Report | Print
Oct 23, 2024 -

Pinnacle Nissan responded

Joseph, we're thrilled to hear about your positive experience with Jordan! It’s great to know he was able to assist you in selecting the right service and creating a maintenance timeline. We appreciate your feedback and look forward to servicing your vehicle in the future!

October 22, 2024

Service writer was very engaged. Explained everything in a detailed manner. He was very friendly. More

by Sid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ferreri
Report | Print
Oct 23, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Sid! We're thrilled to hear that our service writer made such a positive impression. Engaging and friendly service is what we strive for, and it's great to know we hit the mark with you!

October 22, 2024

The last two visits have been a major disappointment due to not honoring posted and verbalized quotes for service. More

by DAVIDBECKSTRAND1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John, Billy?
Report | Print
Oct 24, 2024 -

Pinnacle Nissan responded

We understand how frustrating it is when expectations are not met, especially regarding service quotes. We appreciate your feedback, as it helps us improve. To ensure we address your concerns properly, please reach out to Anna Algiene at 480-339-7780 at your earliest convenience.

Oct 25, 2024 -

Pinnacle Nissan responded

Davidbeckstrand1, thank you for taking the time to leave us feedback about your experience with us.

October 22, 2024

The dealer offered great service. The people working in the service department we're very nice. More

by SNANNIAHAGAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Von Hatten
Report | Print
Oct 23, 2024 -

Pinnacle Nissan responded

Thank you! We're thrilled to hear you had a positive experience with our service team. Our staff takes pride in providing excellent service, and your kind words motivate us to keep up the great work! We look forward to seeing you again soon.

October 21, 2024

Adviser I used left I don’t trust or believe advise given by new ones. I had been with P for many years. More

by DOCHIAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noel Estrada
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

Thank you for your feedback! We understand how important trust is in these relationships. We’re committed to providing reliable advice and support. If you ever decide to give us another chance, we’ll be here to help. Your loyalty to P is appreciated!

October 21, 2024

The service representative was honest, professional and thorough in interactions with me. The service also was fast and appropriate. More

by Pittypat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Ferreri
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

Thank you for your fantastic review! We're thrilled to hear that our service representative made such a positive impression. Your satisfaction is our priority, and we’re glad you experienced our commitment to honesty and professionalism. We look forward to serving you again!

October 21, 2024

Received great service through the service advisor. Very knowledgeable and very helpful. He answered all my questions accordingly. More

by Invest509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the name.
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had a positive experience with our service advisor. Providing knowledgeable and helpful service is our priority, and your feedback truly motivates us. Looking forward to serving you again!

October 20, 2024

poor customer servuce - missed dates - cost higher then quoted - naggged about buying a new vehicle contsantly. Off color comments aqbout politics More

by BHT3ENTERPRISES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dont remember
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

We sincerely regret that your experience did not meet your expectations, especially regarding the missed dates and unexpected costs. It's important to us that our customers feel respected and valued, and we apologize if you felt otherwise, particularly with the comments you mentioned. Please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.

October 20, 2024

I was very disappointed at the outcome. Having to replace a leaking fuel tank that was missed the first time. I think Nissan should step to the plate and replace. More

by REBOWMAN1950
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike king
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

We understand how frustrating it can be to deal with unexpected issues like a leaking fuel tank, especially after an initial inspection. Your feedback is valuable, and we take your concerns seriously. Please reach out to Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.

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