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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
617 Reviews
Call Service Center (480) 339-7780

617 Reviews of Pinnacle Nissan - Service Center

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October 15, 2024

From the online scheduling to the comfy waiting area with coffee to the clear and helpful communication, this was a very pleasant service experience! More

by BETSYLEEUWNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Destefano
Report | Print
Oct 15, 2024 -

Pinnacle Nissan responded

Thanks! We’re thrilled to hear you enjoyed your experience, from the online scheduling to the cozy waiting area. Our team strives to provide excellent service, and your feedback means a lot to us. Looking forward to seeing you again soon!

October 15, 2024

Enjoy the dealership’s up front prices and honest trade in value. I also enjoy the ease of service for maintenance on my vehicle. More

by ROANNCARMELO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
Report | Print
Oct 15, 2024 -

Pinnacle Nissan responded

Roann, we’re thrilled to hear you appreciate our transparent pricing and honest trade-in values! It’s great to know that our maintenance services make your experience seamless. Thank you for your fantastic feedback!

October 15, 2024

Wes Auer is great at his job. He goes out of his way to keep me informed and to provide professional advice about caring for my car. More

by rbecherer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Auer
Report | Print
Oct 15, 2024 -

Pinnacle Nissan responded

We're thrilled to hear that Wes has made such a positive impact. His commitment to keeping you informed and providing expert advice is what we strive for. We appreciate your feedback and support!

October 15, 2024

Too long a wait for an oil change and ver distracted lead tech for account More

by NISSSAN7272401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wes
Report | Print
Oct 25, 2024 -

Pinnacle Nissan responded

Nisssan7272401, thank you for taking the time to leave us feedback about your experience with us.

October 15, 2024

Service advisor is very good but my car still shaking and vibrating. Knowing my car has warranty bought it as a certified preown but did not know that I have to pay for changing its carbin filter and extra s More

by MIK CRUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John destefano, 10 for rating
Report | Print
Oct 16, 2024 -

Pinnacle Nissan responded

We're glad to hear that you had a positive experience with our service advisor, but we understand your concern about your car's ongoing shaking and vibration. As for the maintenance, we realize that unexpected costs, such as the carbon filter replacement, can be frustrating, especially when it comes to certified pre-owned vehicles. Please reach out to Tim Scully at 480-424-5837 at your earliest convenience so we can discuss your situation further

Oct 17, 2024 -

Pinnacle Nissan responded

Mik Cruz, we regret to hear that you had this experience with us.

October 15, 2024

Jordan and Brad were incredibly helpful. This is the only place I bring my vehicles for alignments and such. They are true professionals and always make sure my needs are met. More

by Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan, Brad
Report | Print
Oct 15, 2024 -

Pinnacle Nissan responded

Thanks for the amazing feedback, Taylor! We’re thrilled to hear that Jordan and Brad provided you with top-notch service. Our team takes great pride in ensuring all your vehicle needs are met. Looking forward to seeing you again soon!

October 15, 2024

Service Wes made the entire experience great through thorough and precise communication, and customer-focused communication skills. More

by douglas.oberhamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
Report | Print
Oct 15, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Douglas! We're thrilled to hear that Wes provided you with such a positive experience through effective communication. We strive to keep our customer focus strong and appreciate you sharing your thoughts!

October 14, 2024

Billy is my service man and does a great job making sure I know all services that need to be addressed. More

by msloyd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Oct 15, 2024 -

Pinnacle Nissan responded

Thanks for sharing your experience, msloyd1! We're thrilled to hear that Billy is providing excellent service and keeping you informed. Your satisfaction is our priority, and we appreciate your support!

Oct 18, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 13, 2024

Great service. Took a while but I got a great deal on an oil change More

by QUANTUMSTARSSONG01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Westin Auer
Report | Print
Oct 14, 2024 -

Pinnacle Nissan responded

We're thrilled to hear you enjoyed our service and got a fantastic deal. We appreciate your patience, and we’re always here to help keep your vehicle running smoothly. Looking forward to seeing you again!

Oct 18, 2024 -

Pinnacle Nissan responded

Hi Quantumstarssong01, thank you for taking the time to leave a review for us at Pinnacle Nissan. We're happy we could meet your expectations!

October 13, 2024

Professional,and clear about charges. Did the work they said needed to be done. Thank you. More

by DJPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike king.
Report | Print
Oct 14, 2024 -

Pinnacle Nissan responded

Thanks! We appreciate your positive feedback and are glad to hear you found our services professional and transparent. It's our goal to deliver quality work, and your satisfaction means a lot to us!

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