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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.7
640 Reviews
Call Service Center (480) 339-7780

640 Reviews of Pinnacle Nissan - Service Center

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October 21, 2024

Received great service through the service advisor. Very knowledgeable and very helpful. He answered all my questions accordingly. More

by Invest509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the name.
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had a positive experience with our service advisor. Providing knowledgeable and helpful service is our priority, and your feedback truly motivates us. Looking forward to serving you again!

October 20, 2024

poor customer servuce - missed dates - cost higher then quoted - naggged about buying a new vehicle contsantly. Off color comments aqbout politics More

by BHT3ENTERPRISES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dont remember
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Oct 22, 2024 -

Pinnacle Nissan responded

We sincerely regret that your experience did not meet your expectations, especially regarding the missed dates and unexpected costs. It's important to us that our customers feel respected and valued, and we apologize if you felt otherwise, particularly with the comments you mentioned. Please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.

October 20, 2024

I was very disappointed at the outcome. Having to replace a leaking fuel tank that was missed the first time. I think Nissan should step to the plate and replace. More

by REBOWMAN1950
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike king
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

We understand how frustrating it can be to deal with unexpected issues like a leaking fuel tank, especially after an initial inspection. Your feedback is valuable, and we take your concerns seriously. Please reach out to Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.

October 20, 2024

The service was excellent and fast. Friendly. The waiting area is nice and clean. Love the snacks too. More

by jackie7299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike king
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Jackie! We're thrilled to hear you enjoyed the service and our cozy waiting area. Our team works hard to make your experience great, and it’s wonderful to know you loved the snacks too! We look forward to seeing you again soon!

October 20, 2024

Big shout to John Destefano for providing an excellent service. Friendly and respectful and helpful to customer’s needs. More

by gab2317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Destefano
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic review! We're thrilled to hear about your positive experience with John. Our team is dedicated to providing top-notch service, and it’s great to know that it made an impact. We appreciate your support and look forward to serving you again!

October 20, 2024

Services booked were completed very quickly and the car looked great after its ZakTec update. Staff were friendly and efficient. More

by MTOMNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

Thank you for your fantastic review! We're thrilled to hear that you enjoyed our quick service and that your car looks great after the ZakTec update. Our team works hard to provide a friendly and efficient experience, and your feedback means a lot to us!

October 20, 2024

Great, fast, service . Our service advisor was very knowledgeable and helpful and kept us informed about the progress of our service. More

by JOSEPH.xxxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

Joseph, thank you for your fantastic review! We're thrilled to hear you had a great experience with our service advisor. Keeping you informed is our priority, and we appreciate your recognition of our team's efforts. Looking forward to serving you again!

October 20, 2024

Did not take to long to get the Zantek on the car. I did not have to wait longer than an hour which is good More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

Thanks for the great feedback, Nick! We’re glad to hear that the installation of the Zantek went smoothly and efficiently. Your time is valuable, and we aim to make the process as quick as possible. Looking forward to serving you again!

October 19, 2024

Very helpful and understanding of my problem Didn’t have a scheduled appointment and still provided service More

by SRLOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
Report | Print
Oct 21, 2024 -

Pinnacle Nissan responded

Thanks! We’re thrilled to hear that our team was able to assist you without an appointment. Your satisfaction is our priority, and we appreciate your kind words!

October 18, 2024

John, the service tech was extremely professional and kept me up to date on all issues. More

by David S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, Distefano
Report | Print
Oct 21, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, David! We're thrilled to hear that John provided you with professional service and clear communication. Our team strives to keep customers informed every step of the way. We appreciate your support!

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