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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
617 Reviews
Call Service Center (480) 339-7780

617 Reviews of Pinnacle Nissan - Service Center

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October 08, 2024

Dropped my car off at 9:30am on a Saturday, never got a call or text or email that it was done, so I went back at 4:30 and they were closed. Since they’re closed on Sunday that meant I wouldn’t have access More

by BNJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
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Oct 08, 2024 -

Pinnacle Nissan responded

Good Morning We would like to discuss this further with you. Please contact Anna at 480-368-4022. Thank You

October 08, 2024

Everyone here is friendly & helpful. They take good care of your car when it is in their possession. They really care about you & your vehicle. More

by Deborah koontz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike king was professional & knowledgeable.
Report | Print
Oct 09, 2024 -

Pinnacle Nissan responded

Deborah, we’re thrilled to hear you had such a positive experience! Our team takes pride in providing friendly service and caring for your vehicle. Your support means a lot to us!

October 08, 2024

The two gentlemen I dealt with were very accommodating and nice I suggest they get a race More

by onlyme25577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie and the to his left
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Oct 09, 2024 -

Pinnacle Nissan responded

We’re thrilled to hear you had a great experience with our team. We'll be sure to pass along your kind words to the gentlemen. Your feedback means a lot to us!

October 06, 2024

They were very nice people and communicated well regarding oil change process and get me informed More

by PETER.HEWITT52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Destafano
Report | Print
Oct 08, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Peter! We're thrilled to hear you had a great experience with our team and appreciated the communication. We strive to keep our customers informed every step of the way. Looking forward to serving you again!

Oct 09, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 06, 2024

Friendly,knowledgeable and more than willing to meet your needs.Vehicle service finished in timely manner. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service tech,Jordan Von Hatten rates a 10 on my scale!
Report | Print
Oct 08, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic review, Mike! We're thrilled to hear you had a great experience with our team. Timely service and customer satisfaction are our top priorities. We look forward to serving you again!

Oct 09, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 06, 2024

Fast and reliable. Love the automated text and approval/decline texts for additional services needed. More expensive but know my Nissan is getting serviced by Nissan More

by Lavonne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
Report | Print
Oct 08, 2024 -

Pinnacle Nissan responded

Lavonne, we’re thrilled to hear you had a great experience! Our team takes pride in providing fast, reliable service, and we're glad you appreciate the automated updates. Thank you for trusting us with your Nissan – we’re here to keep it running at its best!

Oct 09, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 05, 2024

My service advisor, Billie, was great to work with. Kept me informed and delivered on promises. More

by bruco956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie
Report | Print
Oct 08, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic review! We're thrilled to hear Billie provided you with excellent service and kept you informed throughout the process. Your satisfaction is our priority, and we appreciate your feedback!

Oct 09, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 05, 2024

Terrible, they do not help me , neither take any responsibility for Nissan manufacturing, employees just looking to sell whatever More

by Jose Vasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Ferreri
Report | Print
Oct 09, 2024 -

Pinnacle Nissan responded

Jose, we strive to provide excellent service and ensure our customers feel supported throughout their journey with us. We understand your frustration with the situation regarding your Nissan, and we'd like to make things right. Please feel free to reach out to Anna Algiene at 480-339-7780 so we can discuss your concerns further and work towards a resolution.

October 05, 2024

Great service, friendly advisor, did the work in appropriate time. Very satisfied with the service department. More

by GILLUSTIG7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Oct 09, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 05, 2024

I appreciate Jordan the MOST and all the employees with whom I have interacted. They seem to care about your well-being and safety! More

by SUSANMILLER964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
Report | Print
Oct 08, 2024 -

Pinnacle Nissan responded

Susan, thank you for your wonderful feedback! We're thrilled to hear that Jordan and our team made such a positive impact on your experience. Your well-being and safety are our top priorities, and we truly appreciate your recognition of our efforts!

Oct 09, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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