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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.7
635 Reviews

635 Reviews of Pinnacle Nissan - Service Center

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March 21, 2025

Very quick and smooth service Great lounge and coffee. The service tech was great too. More

by BDRINC11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Pinnacle Nissan responded

We’re thrilled to hear about your positive experience! It’s great to know you enjoyed our lounge and coffee, along with the service from our tech. Your feedback motivates us to keep delivering top-notch service. Thanks for sharing!

March 21, 2025

I bought my car here about seven months ago and my experience with car dealerships was always a nightmare until I came to pinnacle Nissan. Wow the people here are amazing and included with my car with More

by stonehenge7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Pinnacle Nissan responded

Thank you! We’re thrilled to hear about your positive experience at Pinnacle Nissan. Our team strives for excellence, and it’s great to know we exceeded your expectations. Your kind words motivate us to keep delivering top-notch service. We appreciate your support and look forward to serving you again!

March 21, 2025

Provided services and updates on my computer that weren’t asked for and or communicated with they just did it without permission. Services I would’ve turned down They did do compensation by not charging me More

by William Hineman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy
Mar 24, 2025 -

Pinnacle Nissan responded

We strive to improve our processes and ensure that our customers are fully informed. If you would like to discuss this further, please reach out to Anna Algiene at 480-339-7780.

March 18, 2025

Quick and proficient. Very helpful. Easy to get an appointment. I would recommend this place to everyone More

by TKD_OFFICER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Von Hatten
Mar 19, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had such a positive experience. Our team works hard to ensure quick and helpful service, and your recommendation means a lot to us!

March 15, 2025

I think they did an excellent job of diagnosing the problem, locating parts and fixing it. More

by LSHEEHELAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes in service
Mar 18, 2025 -

Pinnacle Nissan responded

Thank you for the fantastic feedback! We're thrilled to hear you had a great experience with our team. Diagnosing issues efficiently and providing quality service is our priority. Looking forward to serving you again in the future!

March 15, 2025

Service Advisor Wes Auer is very service-minded and exceeds expectations regarding present and future service service needs. More

by douglas.oberhamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Auer
Mar 18, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Douglas! We're thrilled to hear that Wes exceeded your expectations. Our team is dedicated to providing top-notch service, and it’s great to know you felt that commitment. We appreciate your support!

March 14, 2025

Great communication, timeliness and excellent pride in service. Impressed with efficiency and time management. Quick to correct issues. More

by bluelouisq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
This is the one area of disappointment. I felt unnecessarily pressured as an otherwise easy customer. I felt they were taking advantage of me.
Mar 18, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had such a positive experience. Our team takes pride in delivering efficient service and effective communication. Your feedback motivates us to keep improving!

March 14, 2025

Great service center. They always take care of me. Never had an issue and they don’t upsell More

by WJMARCHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Pinnacle Nissan responded

Thank you for the fantastic feedback! We're thrilled to hear that you’ve had such positive experiences with our service center. Our team is dedicated to providing honest service and taking care of our customers. We appreciate your support!

March 10, 2025

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by LMH11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Pinnacle Nissan responded

Lmh11, thank you so much for your high rating!

March 10, 2025

I was met by a specialist on time and kept me informed on what needed to corrected. Good service, comfortable waiting room. More

by K6MURRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Pinnacle Nissan responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our specialist and that you were kept informed throughout the process. It's also great to know you were comfortable in our waiting room. We appreciate your business and look forward to serving you again!

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