Pitre Buick GMC

Service center is terrible I bought a used car in August of 2018 everything was fine until I was told that the car was sold to me with bad tires. I had purchased the tire warran I bought a used car in August of 2018 everything was fine until I was told that the car was sold to me with bad tires. I had purchased the tire warranty as my car didn't come with a spare. At the time I felt it would be an easy process to work with the service center on getting the tires replaced as they had air bubbles in them after I took the car in I was told they wouldn't try and use the warranty but they would replace the really bad ones but it would take a couple days. In those couple days they lost my wheel lock key then proceeded to hold my car hostage for 2 weeks never keeping in touch on the progress I had to drive down to the service center multiple times because no one would call me back. They lied telling me they were taking the car places they weren't I know because I have a tracker on my car as well as I called the places they said they went. After 2 weeks they returned it with all 4 tires replaced but with damage to my rim and non locking lug nuts. I finally received a call another week later that the wheel locks were in but if this happens in the future they won't be able to help me when they were the ones that lost my stuff in the first place!!! I will never suggest this dealership to anyone as the service is horrendous. More

Great experience Our salesman, Derek Barnhill, listened to exactly what we wanted. He didn't try to push anything else on us. He found what we wanted and didn't rush Our salesman, Derek Barnhill, listened to exactly what we wanted. He didn't try to push anything else on us. He found what we wanted and didn't rush us to make a decision. Then when he started the paperwork, he worked with our budget. Then we spoke with Hector to finish the paperwork. He did some research for us and gave us an even better deal. Finally, we came back with the information we needed to give them, then the mechanic, Derek, approached us to let us know what he had done and ordered for us. Everybody we dealt with were fabulous. Thank you, Pitre Buick. More

It was really excellent customer service We had a great salesman by the name of Brent. Very knowledgeable in showing us how to operate new features in our Acadia GMC, he gave us top notch cus We had a great salesman by the name of Brent. Very knowledgeable in showing us how to operate new features in our Acadia GMC, he gave us top notch customer service. The finance person Hector was also very good, did our paperwork with great expertise, thank you pitre!!! We have purchased 3 vehicles already from your dealership More

Called to Buick.... Took a test drive and I was very pleased Abram is very friendly and helpful. He really worked hard to get me into my new ride.. A BIG THANK YOU TO Abram, Jimmy and Pitre Buick! Abram is very friendly and helpful. He really worked hard to get me into my new ride.. A BIG THANK YOU TO Abram, Jimmy and Pitre Buick! More

Awesome!!! It was awesome everyone was super nice! Would definitely refer Anyone here! Felt like home they treated us like family and helped us with any needs! It was awesome everyone was super nice! Would definitely refer Anyone here! Felt like home they treated us like family and helped us with any needs! More

EXCELLENT DEALERSHIP THESE GUYS ARE THE BEST I HAVE EVER DEALT WITH . I HAD GONE TO THIS DEALERSHIP BACK IN 1995 AND THE SERVICE WAS THE SHI..... I HAD EVER DEALT WITH, A THESE GUYS ARE THE BEST I HAVE EVER DEALT WITH . I HAD GONE TO THIS DEALERSHIP BACK IN 1995 AND THE SERVICE WAS THE SHI..... I HAD EVER DEALT WITH, AND I SWORE I WOULD NEVER GO BACK.. WELL I WAS LOOKING FOR A NEW TRUCK AND WANTED A DEALERSHIP CLOSE BY. I'm A "GMC" FANATIC. BUT I DIDN'T WANT TO GO ALL THE WAY INTO AN ALBUQUERQUE (I LIVE On THE WEST SIDE). SO I FIGURED IT'S BEEN ALMOST TWENTY Years SO MAYBE I'LL TAKE A CHANCE WITH THEM, AND I'M GLAD I DID . THEY WERE FANTASTIC. LUCAS THE SALESMAN I DEALT WITH WAS GREAT . THEY BENT OVER BACKWARDS FOR ME. THE SERVICE IS GREAT. I'VE NEVER HAD SUCH A GREAT EXPERIENCE WITH A CAR DEALERSHIP BEFORE . I'M 63 AND I'VE BEEN TO A LOT. SOME HERE AND OUT Of STATE . I WILL RECOMMEND THESE GUYS VERY HIGHLY TO WHO EVER IS LOOKING FOR A NEW VEHICLE OR USED. CSM More

I went to this dealership in order to look at a used car that had just come onto the lot. After MAKING sure that James didnt mind coming in on his day off and having him insist it was fine i drove an hour t that had just come onto the lot. After MAKING sure that James didnt mind coming in on his day off and having him insist it was fine i drove an hour to see the vehicle. After testing it I decided that I needed a day to think about the vehicle since i am a full time college student working 2 jobs. But that if the car sold that was fine as well. I got onto a local forum later to find this written by the same sales person directed towards me. "Don't expect me to bend over backwards to help you and then you're a weasel. Don't PM me here, text me, call me at the office and on my cell to do business if you have no intention of buying. Don't expect me to call in favors to get you a 2.9% rate when you qualify for 14.99%. Don't expect me to get your Proof of Income waived because your income doesn't justify buying sh**. Never mind Proof of residence because you live with Mommy and she pays the bills. Don't expect me to do a deal and then let you take your trade for a week to return it to stock. Don't expect me to come in to work on my day off, arrange all of this for your dumba** and then blow out on me because you can't make a decision. Yeah, this transpired with a member here over the last couple of days. Bent over backwards to help and now I'm "rude". suffice to say not where I would want to spend my money for a vehicle. More