Pittsville Ford

Called about a new car listed on the website on a Saturday. Liked the price and told the salesman I would drive down the following Saturday to pick it up but he offered delivery so I accepted the del Saturday. Liked the price and told the salesman I would drive down the following Saturday to pick it up but he offered delivery so I accepted the delivery. Signed the paperwork online that stated 14 miles were on the vehicle and when it showed up at my house 300 miles away, it had 600 miles on it. The delivery guy pointed out he wasn’t sent with any spare keys so he called the dealership and the salesman said he would mail them to me. 2 calls later I got a manager and finally got the keys sent to me. While inspecting the vehicle, I noticed the paint was bubbling on the hood, completely undisclosed before purchasing. After reaching out with no care from the sales team I had my local Ford dealer repaint the hood of a vehicle I had just taken delivery of a week prior. 2 months after purchase my temporary registration was about to run out so I called again to find nobody in sales would even take my calls anymore so I reached someone in the tag department to find out the paperwork had never been completed so, had I not called, I would have never received a license plate for the vehicle. The only constant communication I received during the entire nightmare was from a lady that called repeatedly as though I worked there even though I told her I was an unhappy customer, not an employee. Worst car experience of my life and I would recommend going anywhere else to buy a car. Never deal with Jason or Justin in sales. More

Have to have my vehicle put in the shop ,Had a problem but the Problen was resolved ,I was have a very very bad day but all is well but the Problen was resolved ,I was have a very very bad day but all is well More

How to Loose a Loyal Customer Purchased a used car from Pittsville Ford for my daughter in December 2015. Very happy with the sales process and had an enjoyable experience. So much Purchased a used car from Pittsville Ford for my daughter in December 2015. Very happy with the sales process and had an enjoyable experience. So much so that we continued to have the vehicle serviced regularly at the dealer. Incurred problems with last two visits. In August, my routine oill change required a return visit to fix a loose tire. In January 2020, made an appointment for a routine oil change and tire rotatation. This service is now being performed by Quick Lane, a subsidiary of Pittsville Ford & operating out of the old dealership location. My routine oil change took 4 hours, required immeadiate returning twice to service center due to problems with tire virbration and inflation warnings. A third return took me to the new Pittsville Ford center.where the previous service from Quick Lane needed to be re-checked and/or re-done. As a result, I have no confidence specifically in Quick Lane and dissapointed at Pittsville Ford in general. Friendly people but no way can I go back as I simply cannot trust them to do what they say they will do and for the service I've paid them to do. Sad day More

Horrible I have taken my van to a mechanic multiple times when they hold it for weeks at a time. And again picked it up today with a new problem. Never take yo I have taken my van to a mechanic multiple times when they hold it for weeks at a time. And again picked it up today with a new problem. Never take your vehicle there I am not just being rude they are not reliable More

Awesome services Thanks so much Tim Collins for making my first vehicle purchase a easy and great experience and checking up on me to see if I have any questions I str Thanks so much Tim Collins for making my first vehicle purchase a easy and great experience and checking up on me to see if I have any questions I strongly recommend you to anyone who is looking to purchase a vehicle from pittsville Ford thanks again More

New vehicle I needed a new vehicle ASAP ! Pittsville Ford helped me get what I wanted with payments that worked for me. Left with a new 2016 SE ESCAPE. THANKS P I needed a new vehicle ASAP ! Pittsville Ford helped me get what I wanted with payments that worked for me. Left with a new 2016 SE ESCAPE. THANKS Pittsville Ford and. Craig R. More

The Best ! Had trouble with my sun roof on my 2010 Taurus. The people at Pittsville were very friendly. They fixed my vehicle in about 15 minutes and did the wor Had trouble with my sun roof on my 2010 Taurus. The people at Pittsville were very friendly. They fixed my vehicle in about 15 minutes and did the work at no charge. Simply amazing! More

sales, customer service, finance Wonderful people and with such respect for there customers, they make you feel just like an old friend. Was on my way to look at others cars. Decid3d Wonderful people and with such respect for there customers, they make you feel just like an old friend. Was on my way to look at others cars. Decid3d to check out their cars and less than 2 hours was driving home in my beautful electric blue Ford Focus. Love it. Would definitly rate them 5 star. More

Awesome right truck right price They delivered the truck on time the financing was done extremely fast. I was in and out with my new truck in less than 2 hours on time the financing was done extremely fast. I was in and out with my new truck in less than 2 hours More

I had a great experience buying my vehicle at Pittsville Ford. My sales person was very friendly and knowledgeable of the vehicle I was buying. The sales manager made sure I was satisfied with the deal befo Ford. My sales person was very friendly and knowledgeable of the vehicle I was buying. The sales manager made sure I was satisfied with the deal before I accepted it, and made sure I had his number if any questions came up. I would buy another vehicle from this dealer. More