Planet Ford Dallas Love Field

I was in search of a new Ford F-150. I was contacted by David Jaffe that he had the exact F-150 I was looking for. However, when I got to the dealership, the F-150 was not there (LIE #1). David Jaffe sai David Jaffe that he had the exact F-150 I was looking for. However, when I got to the dealership, the F-150 was not there (LIE #1). David Jaffe said it was "company policy" that he could not get the F-150 to Park Cities Ford without a signed contract (LIE #2). Well, it was the exact F-150 I wanted, so I went ahead with the buying process. After settling on a price, David Jaffe came back to me with a piece of paper with the F-150 pricing numbers on it. The price had gone up $10,000!!! I thought it was an honest mistake and told David that he must have grabbed the wrong paper. He said that he didn't (LIE #3). I had to argue with David and finally show him an email FROM Himself to me with the quoted price!!! After seeing the email, he admitted to his mistake. Then we get to financing...David tells me a monthly payment. I ask him what the interest rate is. He says, "It is actually illegal for me to know your interest rate. I can not tell you that." (LIE #4!!!). What in the world?! David treated me like an idiot the entire time! Couldn't stand it.... BUT THE STORY GETS WORSE!!! So, after negotiating the financing costs (And David actually telling me what the interest rate was, even though he had earlier told me it was "illegal to tell me"), I closed on the truck. Signed every line, crossed all the T's, dotted all of the I's. Part of the deal was me giving them my current car as a trade in. The F-150 wasn't going to arrive for a week, when I would pick it up. Two days after I signed for the truck and traded in my car, I get a call from David....THE TRUCK WAS NO LONGER AVAILABLE!!! What in the world?! David had already drugged me through the mud, and now the truck I signed for was not available?! PLUS, they have my trade in vehicle!! David then tells me that he can get another F-150, exactly the same, but with a slightly different interior. He asks if this is OK. I quiz David several times to ensure that everything else is exactly the same. He says it is. So I agree on the phone for this new F-150, which will also take a week to deliver. AND GUESS WHAT?! When the second F-150 arrives....IT'S DIFFERENT!!! (LIE #5). At his rate...I'm pissed (obviously). I then had to go through hell to get my traded in vehicle back. Park Cities Ford had already sold my trade in (even though I still held the Title to the car) and were offering me a terrible price for the car. I actually found my car at a near by dealership for $3000 more than what Park Cities Ford was offering me for my car. After several phone calls...Park Cities ended up purchasing my trade in car back and returning it to me. Long story short....DO NOT SHOP AT PARK CITIES FORD! More

DO NOT GO TO PARK CITIES FOR SERVICE OR BODY WORK!!! I have been to Park Cities Service 3 times for the same repair work. They basically have made me diagnosis the problems... I am not a mechanic. I am a have been to Park Cities Service 3 times for the same repair work. They basically have made me diagnosis the problems... I am not a mechanic. I am a female and I know absolutely nothing about cars, but evidently I know more than there mechanics do. And as I said I have been 3 times and am still having the same problem. So far they have screwed my insurance company out of $4700 and haven't done a thing about the problem. The paint and body department is just as bad if not worse. My car was in the shop for 2 1/2 months for repair work that should have been completed in less than 30 days. They told me that it would be done. I called and they said it would be done the next Monday. I called that Monday and they said it would be done Wednesday. I called Wednesday and they said it would be done Friday. This went on and on for 2 MONTHS!! Part of the reason for the wait was because they sold my doors to make themselves $$$ on them not realizing they would need some parts off of the doors. When I got the car back my door panels were cloth instead of leather. My entire car is leather and the Manufacturer was called by me and they said that based on the vin and model of the car if Park Cities had ordered the correct panels they would have been leather. But per Brad the body shop manager my car shouldn't be leather. Basically he didn't want to admit they screwed up yet again. Long story short I had to take my car back AGAIN to have the correct door panels put in. Basically, I am still having the same mechanical issues after 3 times of having it fixed. With all 3 times taking wayyyyy more time than it should have. And the body shop is horrible. Avoid Park Cities Ford service and body shop. They are horrible and will take everything they can from you and your insurance. Oh and if this site would let me they wouldn't get any stars!!! More

Relocated to Dallas for a job. Using my daughter's car while she is out of the country participating in an internship. Need a car for work so researched dealerships and felt comfortable with Internet car while she is out of the country participating in an internship. Need a car for work so researched dealerships and felt comfortable with Internet salesman. He was responsive and helpful over email and the telephone. He found me a certified vehicle which met my budget and got me pre approved over the phone in one day. I scheduled time same afternoon to test drive car and seal the deal. Before scheduled appointment salesman emailed me to let me know that Finance Director whom brokered my deal had all the paperwork in his office and had left for the day. Thus, he would get all my ppwk in the morning for me to come in and close deal. Great, right? Well I didn't wait until the next day to test drive car I made arrangements for a test drive that evening to make sure vehicle would work for me and in an effort to keep the ball rolling. I confirmed with salesman I wanted the car and would be in the following day after work, 4:30pm, to close the deal. Great, right? Well at about 3:45pm the following day I received a call and an email from salesman that the car had been sold!!!! Salesman was very apologetic and informed me latter action was out of his control and that he too was under the impression that car was already sold to me and contract had already been written up and approved for my review and signature. To say the least I was very upset. Met with sales manager and general manager today. Now, I am just waiting to see how this dealership will make this right. I will update post after I hear back from dealer. More

I have a 2012 truck that has three things that need looked at. This is the third time I brought it into this dealership because a speaker continues to stop working. I talked to one of the service reps looked at. This is the third time I brought it into this dealership because a speaker continues to stop working. I talked to one of the service reps when I walked in. There are 6 guys sitting at their desks. They always make me feel like I am bothering them when I walk in. They are always texting and yelling across the room at one another. When I explained why I was in, the gentlemen told me he was going to have a service person go for a ride with me and that I needed to wait. I stood there in front of him for 90 minutes! He did not say another word to me. I finally told him that I was just going to leave. That as shocking as it sounds, my time is as valuable as his. He was so offended. His reply was, "He didn't get you to go for a ride?" I was like, I have been standing here for an hour and a half. More

Went to buy a used car. Had an issue after purchase and was dealt with in a professional manner by the salesperson, Richard Sanchez. Overall a good experience and would recommend dealership and salesperson was dealt with in a professional manner by the salesperson, Richard Sanchez. Overall a good experience and would recommend dealership and salesperson. More

After taking my Lincoln MKX (2011) in for a problem covered under my new car warranty, I had to reach the conclusion that either they are incompetent or they just don't care. My power steering started covered under my new car warranty, I had to reach the conclusion that either they are incompetent or they just don't care. My power steering started making a whining noise with they supposedly fixed after being in the shop for a week. Whatever they did caused all kinds of other problems within 4 or 5 days afterwards. Including a completed loss of power steering, the inside of the car filling with smoke while I was on the freeway,and them keeping it for another 3 weeks trying to figure out what to do. I finally got my car back after being told it was fixed only to discover the noise from the original complaint was not fixed. To make a long story short, after botched maintenance and poor communications, I traded the vehicle on a new NON- Ford vehicle and will now stay as far away from a Ford product and this dealership as possible. Oh did I mention that the car had barely 20,000 miles on it as this was taking place and is suppose to be their premium product. More

I have been to Park Cities Ford many times since it is about 5 minutes away from my home. Their prices are always too high for their used cars. The sales associates aren't very friendly. Pedro was okay. about 5 minutes away from my home. Their prices are always too high for their used cars. The sales associates aren't very friendly. Pedro was okay. More

This situation is an obvious management decision... not the salesperson's decision. The dealership used what I call a bait car... a 2000 Lincoln Town Car with about 14,000 miles on it to get people into the salesperson's decision. The dealership used what I call a bait car... a 2000 Lincoln Town Car with about 14,000 miles on it to get people into the dealership. Within three business hours I had the funds to buy the car, and was told that it was sold already. Within minutes I looked on craigslist for another Town Car and found one on another website from a supposed different car lot that had the exact mileage and VIN # of the car that I wanted at the Park Cities Lincoln dealership. I called this other dealer and they also said that it was sold already. Not only am I sad that I didn't get this car.. I am very sad that this dealer uses these kinds of unethical sales practices on people. I expect that from a non-Lincoln dealership... just not a Lincoln dealership. More

Went to PC Ford to buy a new pickup. I test drove it and wanted to discuss buying. Salesman kept saying "don't worry about the price." Which is a dumb thing to say unless he is going to help me pay or somet wanted to discuss buying. Salesman kept saying "don't worry about the price." Which is a dumb thing to say unless he is going to help me pay or something. Sticker was $54,000 on FX4 and he said they couldn't come off any and didn't mention any rebates/incentives. He said because it was Saturday he was too busy to sell it to me but he would call me Monday when he had more time. He never called and I bought the car from another Ford Dealer. Also, I got 15% off sticker at the other place. Still can't believe he never called back. Nice guy but obviously didn't care about selling cars. More

I leased a 2011 F150 from this dealership. Stressed repeatedly to the salesman that the electronics in the car (Nav, bluetooth, stereo) all HAD to work with an iPhone - as my phone was company supplied repeatedly to the salesman that the electronics in the car (Nav, bluetooth, stereo) all HAD to work with an iPhone - as my phone was company supplied and I needed a phone system in the vehicle where I could take conference calls on the road. Within 100 miles of driving away from the dealership the bluetooth stopped working with the iPhone 4 I had. Took the vehicle into service and the service department informed me that Ford only supports IPhone 2.0 - whatever that is. I was told I could remove and re-insert the fuse for the electronics to reboot the system to clear hangs. At that point I should have just left the truck on the lot, but I didn't. Stoopid me. I have been all the way up the food chain to the VP of customer relations in North America, and Fords response has been pretty much to tell me to "f* off". And the best bit is that Ford will only let you or the dealer you leased from buy the vehicle. You can trade it on to another ford dealer -- presumably for another Ford vehicle only. Nice lock in. I was dumb and didn't do enough research. They saw me coming and fleeced me and now are probably having a good laugh at the chump. Beware, as "caveat emptor" certainly applies to both this stealership and Ford. More