Planet Ford Dallas Love Field

I purchased a new Taurus and Ranger. At 3,360 miles the right front wheel fell off the Ranger. I had it towed to a repair shop that was near the Ford Dealer in Mabank, TX. The tow truck driver and repair right front wheel fell off the Ranger. I had it towed to a repair shop that was near the Ford Dealer in Mabank, TX. The tow truck driver and repair mechanic said there was something wrong with the wheel and would not touch it until the Insurance Adjuster saw it. I called Mr Lower, who after talking to his manager suggested that it be taken to the dealer and to call the Ford Customer Relationship Center. I spoke to "Brittney" she said to take it up with my insurance company, "that is why I have insurance." I was told in no uncertain terms that Ford would have nothing to do with the wheel failure/factory defect. I stated that a Ford Dealer was just down the street, but she said that Ford is not interested,. I told her I was shocked that they would not like to inspect the vehicle since it was located so close to a dealer. I was rejected. She said that Park Cities was responsible for inspecting the vehicle prior to me purchasing it. I then received a letter from Steve Bardell, Legal Assistant, OGC Product Claims, Ford Product Claims. He stated that Ford was unable to assist me because they did not have the opportunity to inspect the vehicle nor inspect the defective parts. I sent a return letter informing him of "Brittney's" refusal and that the defective parts are still at the repair shop waiting his or Ford's inspection. No reply. My wife and I was treated very nicely at Park Cities. They bent over backwards to make sure that my wife was satisfied with her new toy. The prices for both vehicles were better than at any other dealership especially the ones close to home. I had to travel 60 some miles to Park Cities Ford but saved a great deal of money. My heartburn is the manner that Park Cities and Ford treated me after the wheel failure. I have purchased 20 some Fords in my life time starting with a 1951 2 door and ending with a 2012 Taurus and 2011 Ranger. More

Salesman was very pushy about wanting to run a credit report before discussing pricing of the car. When all we wanted to know how much the car of my dreams bottom line would be. After several hours of report before discussing pricing of the car. When all we wanted to know how much the car of my dreams bottom line would be. After several hours of hassling around the saleman told us the dealership did not want to do business with us since they did not think we were being honest. How can they state not being honest when all we said from the beginning was we were looking at pricing only. Like I said they had the car of my dreams which I did buy but from a very honest and friendly dealership. Called dealership spoke with supervisor who wanted to make it right. You make it right by having qualified and honest salesmen. More

I have been coming to this dealership for service needs for my 2003 Lincoln Navigator the past 3 years without many complaints but had an experience recently that just rubbed me the wrong way. I called an for my 2003 Lincoln Navigator the past 3 years without many complaints but had an experience recently that just rubbed me the wrong way. I called and spoke with Hector on Thursday 6/9/11 and scheduled a service appointment to bring my car in the next morning before 8:00 am. I let him know when I scheduled the appointment that I needed new front brake pads as well as a diagnosis for a check engine light that had just recently come on. I showed up the next morning with the car and met with Hector. Their computers were down so he had to take all my information again and work up an order (inconvenient, but not a big deal overall). He quoted me the price for the brake job as well as diagnostic fee for check engine light which was in line with my expectations. I left the car with him and then had my wife take me to work. I worked through the day and around noon was surprised that I hadn't heard back from the service department yet with a diagnosis or recommendation for what to do about the check engine light. I finally called the dealership at 3:00 pm to check on the status. I waited on hold for 5 minutes (again, not a big deal, but surprising for a dealership) and finally got a hold of the operator and asked to speak to Hector. She said he was on the phone so I asked if she had the ability to look up the status of my vehicle. She did, and pulled it up on the computer and said "It hasn't been looked at yet..." I was frustrated and asked if they "had planned on looking at it today?" and she didn't really have an answer (not her fault by any means) so she put me through to Hector who was now off the phone. He told me the same thing that it "hadn't been looked at yet, but they could probably look at this afternoon or in the morning." He did apologize and then went on to say that he could offer me a free rental car which was a nice gesture, but I told him that I made a point to bring in the car before 8:00 am to get looked at and 7 hours was plenty of time to at least get a diagnosis. Don't get me wrong, I don't blame Hector personally for the car not getting looked at because I don't know if that was in his control, but even a phone call from anyone that day letting me know they were behind or setting the time frame expectation on the front end would have done the trick. I'll be pretty hard pressed to take my vehicle back to the dealership for service. More

I RECENTLY PURCHASED A NEW TRUCK FROM PARK CITIES FORD. MY SALESPERSON, BILLY NASH, WAS WITHOUT A DOUBT THE MOST HELPFUL INDIVIDUAL I HAVE EVER HAD THE PLEASURE OF MEETING! HE ANSWERED ALL MY QUESTIONS AND MY SALESPERSON, BILLY NASH, WAS WITHOUT A DOUBT THE MOST HELPFUL INDIVIDUAL I HAVE EVER HAD THE PLEASURE OF MEETING! HE ANSWERED ALL MY QUESTIONS AND MADE THE WHOLE PURCHASE EXPERIENCE MORE ENJOYABLE. THE SALES MANAGER AND FINANCE GUY WERE ALL FRIENDLY AND HELPFUL TOO. I WILL TELL ALL MY FRIENDS ABOUT BILLY NASH, AND PARK CITIES FORD. More

Buying my new car at Park Cities Ford was the most pleasant car purchase I ever experienced. When I decided to purchase a new car, I requested information on a specific car via email from the salespe pleasant car purchase I ever experienced. When I decided to purchase a new car, I requested information on a specific car via email from the salesperson that I purchased my current car from, Dave Kost. I received a personal – just for me- virtual tour video of the make/model/color car I wanted later that day! Dave was honest and up front about everything and made the process so fast and easy. The finance guy didn't try to push me to buy the extended warranty or service package. Thanks again for everything Dave and I love my new car! More

I have nothing but good things to say about my recent service visit. The same can be said for every time I have vistied PArk Cities Ford. Craig Ellis, who I have delt with personally has always given service visit. The same can be said for every time I have vistied PArk Cities Ford. Craig Ellis, who I have delt with personally has always given me the highest quality of customer service. He knows me by name when I call in, and that means a lot. Thanks you so much Park Cities Ford for the GREAT SERVICE! More

Trent, our sales guy was pleasant to deal with and we came to a reasonable purchase price. However the sale ended in F&I with Carlo, the finance manager, whom displayed the most dishonest disposition. I came to a reasonable purchase price. However the sale ended in F&I with Carlo, the finance manager, whom displayed the most dishonest disposition. I understand this is a business and profits are the goal, but do not treat customers like they are kids by giving constant runarounds and excuses that lean on the side of deceit. Buyers are well educated and should not be treated like kids in preschool. We will be taking our business elsewhere even if it means paying a premium to get the deserved honesty and respect. More

I made an agreement with Park Cities Ford to purchase a 2002 Focus only if they repaired a large dent and scratch on the roof of the car. The representatives there kept delaying the repair job each time I 2002 Focus only if they repaired a large dent and scratch on the roof of the car. The representatives there kept delaying the repair job each time I spoke to them on the phone, and then after 30 days had passed they told me that the agreement had expired. A time limit was never explained to me, and they blatantly did their best to ensure that they never had to hold up their end of the bargain. A manager their took a very intense, in-your-face attitude and told me that it was in the fine print in the agreement that I signed. Also, my Focus developed severe electrical problems a few weeks after purchase. I would recommend staying far away from Park Cities' Used Cars area. More