Planet Ford Dallas Love Field

Trent, our sales guy was pleasant to deal with and we came to a reasonable purchase price. However the sale ended in F&I with Carlo, the finance manager, whom displayed the most dishonest disposition. I came to a reasonable purchase price. However the sale ended in F&I with Carlo, the finance manager, whom displayed the most dishonest disposition. I understand this is a business and profits are the goal, but do not treat customers like they are kids by giving constant runarounds and excuses that lean on the side of deceit. Buyers are well educated and should not be treated like kids in preschool. We will be taking our business elsewhere even if it means paying a premium to get the deserved honesty and respect. More

I made an agreement with Park Cities Ford to purchase a 2002 Focus only if they repaired a large dent and scratch on the roof of the car. The representatives there kept delaying the repair job each time I 2002 Focus only if they repaired a large dent and scratch on the roof of the car. The representatives there kept delaying the repair job each time I spoke to them on the phone, and then after 30 days had passed they told me that the agreement had expired. A time limit was never explained to me, and they blatantly did their best to ensure that they never had to hold up their end of the bargain. A manager their took a very intense, in-your-face attitude and told me that it was in the fine print in the agreement that I signed. Also, my Focus developed severe electrical problems a few weeks after purchase. I would recommend staying far away from Park Cities' Used Cars area. More