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Planet Honda - Service Center

Golden, CO

3.2
191 Reviews

191 Reviews of Planet Honda - Service Center

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October 07, 2021

These guys take great care of my old 2005 Element. The 100K checkup/tuneup increased my fuel mileage to 27. They have been awesome about oil changes, as inexpensive as anyone plus they check over everythi More

by taco-ok66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Neal
September 22, 2021

Pricing for oil change was high-69 bucks. New to dealer and was not offered lower cost option. Was not offered a car wash either. Asked about it, but the person who normally completes the wash was not ava More

by tylercoxbw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris D
Oct 06, 2021 -

Planet Honda responded

Thanks for the visit, Tyler. Honda vehicles (and really, all vehicles) moved to synthetic oil (full or semi) and the raw material is simply more expensive. I paid $99 for an oil change on my wife's Subaru at Mike Shaw last month. Sorry about the car wash. That is on us. We normally run every car through our wash. We aim to do that 100% of the time, weather-pending. All told, thanks for your business.

August 26, 2021

I took my truck in for oil change and to fill fluids in my truck it was perfectly fine it was just maintance The next day my radiator cracked and my truck was smoking took it in again it cost $1,200. Now More

by Daisy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Padilla
Oct 06, 2021 -

Planet Honda responded

Daisy, Sorry to read this. I took the time to review your visit details. Your Ridgeline came in for an oil change. We changed the oil. Our technician performed and inspection and did not detect any issues. Your drove it home and found it overheated the following day. Your radiator is cracked on the bottom. When we performed the radiator repair, we did not operate on your starter. While I understand this is frustrating. I can say with integrity that your starter was fine when you drove the vehicle home. I am sorry you are having vehicle issues, but we are not causing these issues. Cars simply wear down.

August 03, 2021

Had a scheduled 8am oil change. Was told that car would be done by 9am. Service wasn't done until after 9:30 and I couldn't get service department to check me out for another 20 min. Nobody seemed concerne More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam
Aug 03, 2021 -

Planet Honda responded

So sorry. This is on us. We simply did not deliver. We are working on a new active delivery process to improve customer satisfaction and reduce the odds of this happening. Please accept this apology and know that we are better than this. I hope you'll give my team another chance. Hoan Bui Planet Honda Parts & Service Director 303-215-4209

May 21, 2021

When I was having my 2004 Honda Odyssey serviced, I took the time to check out a new Pilot. Mr. Neil Goodson helped me through the purchasing process. He did a great job of explaining the paperwork and th More

by texpop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Goodson
Jun 28, 2021 -

Planet Honda responded

Thank you for this review. We often have customers who are visiting to perform maintenance/repair on older Honda vehicles and decide it would be more prudent to just upgrade. It is always nice to read about the journey. I am so pleased to read how Neil helped you collect the information and come to a decision that made sense for you. Congrats on your new Pilot. The AWD will be a major upgrade come winter.

April 14, 2021

We had a service date- drove 3.5 hours to get here. Hubby forgot to ask for a loaner car. Sales was super nice and gave us a demo car to drive for the day so we wouldn't be stuck in the showroom for up to 8 More

by LongDrive
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Neil Goodson
March 26, 2021

I brought my 2004 Honda Element to Planet Honda for an acceleration problem in February 2020. After multiple visits and service on March 12 , 2021, sugar was found in my fuel tank. The technician I worke More

by ademalteris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Davis
February 21, 2021

Sam Chaney provided excellent service on my Honda CRV. The repair was done in a timely manner. Sam help out my son by providing a discount towards repairs costs especially now that he just found a job. No More

by Mycar8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chaney
February 18, 2021

I have been bringing my car here for regular oil changes etc. since I bought it in 2013 never had a problem until last Friday 02/12/2021 took my car in for scheduled oil change was told I needed brake fluid More

by bblainey
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Davis
February 09, 2021

I have had great experiences with this dealership. I own 2 Honda’s and both are serviced here. They have gone above what’s needed to make it right. Good customer service and some service advisors terrific r More

by Weedylee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Davis
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