Planet Lincoln - Service Center

Brake job Took it to get a break job but for some reasons the tech and the service advisor where telling me that the rear brake disc they been cut all ready and Took it to get a break job but for some reasons the tech and the service advisor where telling me that the rear brake disc they been cut all ready and needed to be replaced for me I think that the tech told service advisor try to sell break disc instead of cutting them. And so I decided to buy 2 disc. And the other thing is most of the service advisor don’t no how to add the ford pass to get discount because they where asking each other and they where saying I don’t no More

Overcharged Went to quicklane for the works package like I have for the past 4years. After it's done I'm charge for 9 quarts of oil. I paid and told service advi Went to quicklane for the works package like I have for the past 4years. After it's done I'm charge for 9 quarts of oil. I paid and told service advisor that my truck takes 7.7 quart since day one when I purchase truck new so always paid for 8.He insisted that it take 8.7 so he charge for nine went home park truck look at level and it's way above max.Next day had to go back to get that extra quart out before it foams in my engine and damages it. Always have a good experience but not this time only reason I take it because I bought extended warranty.So double check so you do not waste time on traveling back to get it correct. Overall great service might of being technician or service guy but it's not good to be going back for double service. Also some seat cover or plastic covers would be great since my seat was super wet from guy performing work More

Awesome Customer Service I love the service dept. at Lincoln - they treat you like you're the only customer which is very nice!! I also love when I pull in the service dept t I love the service dept. at Lincoln - they treat you like you're the only customer which is very nice!! I also love when I pull in the service dept that my name pops up saying Welcome Marie!! :) More

Disappointed My attorney has to contact the service department for the to fix the radio they were supposed to fix less than a year ago. Once the said the radio wa My attorney has to contact the service department for the to fix the radio they were supposed to fix less than a year ago. Once the said the radio was fix now my phone will not connect to it. The service department people said my phone must be broken. The radio was not replaced because it still has the same id number. So did they just put a bandage on it for another year? Very disappointed in the service. More

Recall fix Made an appointment for door latch fix. Very friendly and professional staff. Got it in to do the work and turn around time as promised! Made an appointment for door latch fix. Very friendly and professional staff. Got it in to do the work and turn around time as promised! More

Take half the day off work I have visited this dealership several times, everything from buying my car here to getting all oil changes here. When I first purchased my car they t I have visited this dealership several times, everything from buying my car here to getting all oil changes here. When I first purchased my car they teased me with the expectation that I would be able to make an appointment and get a loaner for the day so I would not have to take the day off work. I have now had 4 oil changes and this has not happened even one time, every time I call they say it’s unavailable and booked up for the next few weeks, so every time I get reassured that it won’t take very long, so I have made appointments for each visit, but no matter I end up waiting over 3 hours, I have them the mulligan the first few times, but on 4th visit, I now realize this is the norm. This is wrong for various reasons 1. Don’t promise to buyers and then not follow through, I will now never buy a car from them again 2. I paid 50,000 dollars for my vehicle, I would expect that this service would be managed better. Had a Porsche before this and never had an issue getting a loaner for the day 3. My job is very demanding and when I set up my appointments and can not get to them on time makes me look bad I would highly discourage anyone who is looking for good service to go to this dealer More

Service need help My service advisor Peter was great but it took 2 weeks for them to tell me what was wrong with the car I also ask for a loaner they told me they was o My service advisor Peter was great but it took 2 weeks for them to tell me what was wrong with the car I also ask for a loaner they told me they was out but my friend drop his truck off the next day and they gave him a loaner which I thought was very unprofessional for a dealership to lie to their customers. When I pick up my vehicle they left oil on the windshield of the car you think a person spends $6,800 to fix their car you would think they’ll clean up their mess. This experience make not want to buy a ford ever again More