Plantation Ford

A job well done 25 year Ford owner/leasee and 10 year customer of Plantation Ford. I was ready to write off this company after I had a tire defect with 5000 miles an 25 year Ford owner/leasee and 10 year customer of Plantation Ford. I was ready to write off this company after I had a tire defect with 5000 miles and they were unwilling to help me. Finally I made a last-ditch effort to call the general manger who put me in touch with the sevice manager, Colby, who has only been there 3 months. Within an hour, he changed a really bad experience into a good one. Whatever they are paying him, it's not enough. Kudos to Colby and I will continue to be a Plantation Ford customer because of his good service and my excellent salesman, Ron Salerno. More

Never Ford, Never again My car had issues late in the day friday and I dropped it off on Saturday. They told me noone was going to look at my car until the following week. So My car had issues late in the day friday and I dropped it off on Saturday. They told me noone was going to look at my car until the following week. So daily I called and left messages with no return phone calls as to what was going on with my car. Everyday I also had to call the rental place and extend the rental. By Wed the following week they finally called and said that they were still deciding what was wrong with my car. Late in the afternoon they finally said it was a power steering hose that was bad and needed to replace. OK fine, get it done as I took care of this car since day one. They tols me my car was going to be ready Late Friday afterrnoon. So I returned the rental and showed up and Fords Service center. I did not see my car so I walked around the building and saw the wheels off and cat litter ( whatever they use to clean up liquids that leak out). Boy Ford really screwed up my car. The end result for that day was they were not going to be finished and they would put me in a rental. The rental was another Ford Focus. OMG what a dump of a car. No pick up, while driving on city streets the car shook so much, and again when you lifted your foot off the brakes. Almost another week goes by and they told me they fixed everything and I was good to go. So Late Friday I went to pick up the car and had to go back to the rental place. Charge a little over $600. I made it home. Came back out and my driveway was covered with, power steering fluid, oil, transmission fluid, anti-freeze, and one other clear liquid, could have been brake fluid. I took pictures and returned the car back to ford on Saturday. Weekend ruined and lost deposits for rooms. So got another rental NOT A FORD>>>>> finally something that was driveable., Anyways they stated that the hose failed and with moving all the other parts could have caused all the other leaking. Really how stupid do you think people are. They ordered another hose and returned my car a following week. I got home and noticed that my car was still leaking, but now it was on the drivers side. Again took it back. Again they returned my car and now my check engine light was on. Mark said it was another issue. I only had one when I came in, and now I have several. So I disputed the charge since they did nomt fix the problem but caused more. My credit card received there response and gave them the money back. So again going to dispute it as all the issues they caused. Most likely going to call my attorney after the neglegence. HORRIBLE people at FORD. They screw up someones car and don't admit it... Never FORD, Never AGAIN.. More

New mustang gt owner Let me by saying that I have been looking for a Mustang GT for several months I wanted a specific color with the red interior Plantation Ford had the Let me by saying that I have been looking for a Mustang GT for several months I wanted a specific color with the red interior Plantation Ford had the best inventory around my experience was excellent starting from internet manager the salesperson and the financing Department I decided to go purchase the vehicle on Sunday morning within 2 hours I was on the road with my new GT I was treated with respect and professionalism I highly recommend this dealership my purchasing experience was excellent furthermore let me add that since my purchase I have been contacted numerous times just to find out how everything was going with the new vehicle 10 * More

service I had my Ford repaired in Plantation Ford a couple weeks ago, there were some problems at first, Service manager Colby finally helped me to solve the I had my Ford repaired in Plantation Ford a couple weeks ago, there were some problems at first, Service manager Colby finally helped me to solve the problems. More

Great People, Great Experience, pleasure to work with! The entire team, Rafael, Chris, Mike Hooley Jr and the rest of the folks who worked to get me into my new F-150 were great. A true pleasure to work w The entire team, Rafael, Chris, Mike Hooley Jr and the rest of the folks who worked to get me into my new F-150 were great. A true pleasure to work with, Rafael pointed out and applied rebates I was unaware of, he let me know about zero percent financing for 72 months, worked through some issues with the deal and made it happen with as little drama as possible. The best experience I've had buying a vehicle. I will be back and recommend anyone who will listen to head to Plantation Ford for their next vehicle. More

Great Customer Care I recently purchased a 2017 Escape, Titanium Edition. Everyone who dealt with my purchase was extremely helpful. Rafael/sales associate, Chris/Owner' I recently purchased a 2017 Escape, Titanium Edition. Everyone who dealt with my purchase was extremely helpful. Rafael/sales associate, Chris/Owner's relations, and Jack/Finance. Very friendly and professional. Our family has purchased over 15 cars and trucks from Plantation Ford. I purchased sight unseen, they had all the paperwork ready, was in and out in no time. Always go away happy with our purchases. More

Purchase vehicle I recently turned in my lease and purchased a F150. The team of Jeff/sales, Chris/services and Jack/finance made this a drama free and satisfying expe I recently turned in my lease and purchased a F150. The team of Jeff/sales, Chris/services and Jack/finance made this a drama free and satisfying experience. A majority of the process had been completed prior to my arrival. I left feeling I got more than I expected More

New Truck Purchase I recently purchased a 2017 F250 from Plantation Ford. There is an unbelievable amount of mechanical and technological options available on this truck I recently purchased a 2017 F250 from Plantation Ford. There is an unbelievable amount of mechanical and technological options available on this truck, and these options have a material effect on how you use the truck. The staff at Plantation Ford knew every last detail and made the options selection process EASY. The entire buying process was transparent which gave me even more confidence that I was purchasing the right vehicle for my needs at the right price. The staff was professional, the facility was modern and bright, and I will recommend Plantation Ford to friends and family. More

Excellent Customer Service I was having my Ford F150 Serviced and ended up buying a used car for my Goddaughter for Christmas. WOW. Great customer service, NO pressure and I f I was having my Ford F150 Serviced and ended up buying a used car for my Goddaughter for Christmas. WOW. Great customer service, NO pressure and I felt good about being there. Courteous people from the Service Center, Used Car Sales and even the Cashier. They receive 5 Gold Stars and an A++++ from me. More

Fantastic experience! You can't go wrong at Plantation Ford! I had another great experience here leasing my new Ford Escort. This is the second time leading an Escort and I You can't go wrong at Plantation Ford! I had another great experience here leasing my new Ford Escort. This is the second time leading an Escort and I couldn't be happier! I LOVE the car! Jim Gormly, once again, made me a great deal and gave me everything I asked for and more in my new Ford! The service I received could not have been better. They are not intimidating, they are friendly and honest and make you comfortable! What more could you want? Oh yeah......I was in and out of the dealership in less than 3 hours! I'll be back! More