Platinum Used Cars

Questionable service here BEWARE of any follow-up you may have with them. I would've given them a higher rating, but since I'm STILL dealing with a repair issue and a "missi BEWARE of any follow-up you may have with them. I would've given them a higher rating, but since I'm STILL dealing with a repair issue and a "missing" car that I just purchased earlier this month, they get a lower rating. I was looking for a 2013 Kia Optima to repurchase because I sold my new one last May and wanted another one. I found their website from another car website. I saw the Kia I wanted and scheduled a time for me to come up and look at it. My salesperson was Vivek. He was very professional and courteous during the whole time we were discussing the potential purchase of the Kia. I test drove it and liked it, other than the knocking in the steering wheel, which I pointed out to them. He wrote out a "we owe" document stating that if I were to take it to get inspected and the mechanic found something, they would fix it. I assumed it was an alignment or tire balancing issue, but it was actually something wrong with the steering column. So I ended up purchasing the car and was happy, but I scheduled a day when I could bring it back up to repair the steering issue. His repair guy claimed that he drove it and nothing was wrong with the car, yet a novice like myself instantly knew something was wrong by the way it sounded when you turned the wheel. I took it to two mechanics, a trusted one by my house and a Kia dealer, and both said something was definitely wrong with the steering column. So I informed Vivek of that and he said I could just bring it back up to them and they would have it repaired. I took the car up to them on 11 April and received a loaner car with no gas in it and service lights on. It is now 26 April and I STILL do not have my car. I have emailed Vivek asking what is the hold up and why have I not received my car back yet. From ordering a part to checking on the status is all the communication I've received. I'm so pissed because this is not how you conduct business. It does NOT take over two weeks to fix an issue that the dealer said would only take a day or two. And yet, I'm still here with their raggedy loaner car with no idea about the status of my car. I have a feeling that they may have sold my car and are now giving me the runaround because they took my check. I hope not but I've heard of crazy things dealerships do to customers. I've filed a complaint with the Attorney General for GA and I hope this gets resolved ASAP. When I get a day off from work, I intend on driving all the way back up to the dealer and waiting as they scramble to make up some other excuse as to why my car is not in my possession. This is seriously unsat for a business who claims to pride themselves on their "real" customer service but I find myself being treated with such disdain. More

Buyer Beware I would not suggest you buy a car from this dealership. If you insist that you must, have your own mechanic check out the car first, it only costs $9 I would not suggest you buy a car from this dealership. If you insist that you must, have your own mechanic check out the car first, it only costs $99 to get it checked out. I want to spread the word about this dealership and save you from having to spend lots of money later on. In my particular situation the dealer lied about the 3M/3000 miles warranty. The next day after buying one of their cars I ended up having to spend $3500 on repairs. Once you buy the car from them don't try calling them you will never hear from them again, even if they promised you to fix something on the car. Anyway, you are now warned. More

GOOD SERVICE Vivek Mark, who was my sales person, really made my buying experience rally smooth. No complaints, from financing to delivery and fixing a couple of t Vivek Mark, who was my sales person, really made my buying experience rally smooth. No complaints, from financing to delivery and fixing a couple of things on the vehicle, they were really great. I would buy from them again. More

Worth the Drive My husband and I drove all most 100 miles to this dealership and it was worth the trip. We were looking for a specific vehicle and found two on their My husband and I drove all most 100 miles to this dealership and it was worth the trip. We were looking for a specific vehicle and found two on their lot. AJ was very knowledgeable and helpful. A very pleasant car buying experience. I would definitely recommend them. More

Great experience and great inventory The dealership had an amazing selection of vehicles. They had the exact car on the lot that I was looking for. My salesperson AJ was very friendly and The dealership had an amazing selection of vehicles. They had the exact car on the lot that I was looking for. My salesperson AJ was very friendly and knowledgable. He made it a great experience. I love my new BMW X3! More

Smooth Experience AJ was very accommodating to my needs. He walked through every step of the process. I expected to spend hours at the dealership but it didn't take lon AJ was very accommodating to my needs. He walked through every step of the process. I expected to spend hours at the dealership but it didn't take long at all. I would definitely recommend to anyone looking to purchase a vehicle. This was a very smooth car buying experience. More

2010 Dodge Charger Sxt Vivek Mark was very helpful in helping me purchase my 2010 Dodge Charger. The car was so clean, you would think it was a 2015 used model. Vivek made s Vivek Mark was very helpful in helping me purchase my 2010 Dodge Charger. The car was so clean, you would think it was a 2015 used model. Vivek made sure my car was washed and made sure it had enough gas in it for me to get home. He replaced my side mirror. I recommend this dealership to anyone buying a car. More

Great car buying experience My wife and I recently purchased a vehicle and Vivek who was my car salesman was great. He made the process so easy and we got a great deal. My wife w My wife and I recently purchased a vehicle and Vivek who was my car salesman was great. He made the process so easy and we got a great deal. My wife was very happy with her vehicle. I recommended people to see Vivek already. More

Worst experience. Stay away from here We bought a car from them about a month ago and was promised to bring it back in a couple of days for some parts replacements that were missing. Well We bought a car from them about a month ago and was promised to bring it back in a couple of days for some parts replacements that were missing. Well it's been a month now and everyone in the office is avoiding our calls. Vivek is the salesman we dealth with. He is very dishonest. Do yourself a favor and stay away from this place. More

The service was next level. The service were of excellence, the salesman had a great personality, were very knowledgeable and very helpful. I didn't purchase a car from them, but The service were of excellence, the salesman had a great personality, were very knowledgeable and very helpful. I didn't purchase a car from them, but I hate the circumstances would allow me too. More