Platinum Used Cars

Wasn't able to get enough information about car via email. Like most dealerships, all they want is for you to come in. For me, last 2-3 cars I've bought, I essentially had the deal completed via phon email. Like most dealerships, all they want is for you to come in. For me, last 2-3 cars I've bought, I essentially had the deal completed via phone/email/text. Only value in going to dealer is to validate condition. Maybe I'm the exception. Dealer promised sending me final price but never did. Had to hound dealer to communicate.. More

Typical bait and switch. They advertise a low price, then tack on "dealer prep" fees and they charge an additional "tax". I recently inquired about a vehicle because of the l They advertise a low price, then tack on "dealer prep" fees and they charge an additional "tax". I recently inquired about a vehicle because of the low state price. Playing dumb, I asked what the additional tax was. Sales person said it's the local county, city tax. In Georgia, you pay the TAVT and that's it. No additional sales tax. Lie #1. When I called them out on it, sales person said the GM would waive it. I guess it's easy to waive it because it was a bogus fee. I said if you can wave the tax and the dealer prep fee, I'd be more than happy to come down to take a look. Sales person said GM could not waive the dealer prep fee. Fine. Sales person then said why would i buy from another dealer who had a similar vehicle when theirs was less. I said because the other vehicle had 12K miles less and their OTD price was the same as theirs, without all the bogus taxes and fees. The salesperson just did not get it. I didn't like where this was going, because the sales person was clearly not knowledgeable so I said I'm done and we ended the conversation. Here is the kicker, I get a text from their "manager" below. You decide for yourself. "Based on the conversation you have had with my salesperson it is best that we stop the process. We do not believe in "Karen Culture," threats of retaliation, foul language, or irrationality. We thank you for your time & attention. Have a great weekend and I wish you & your son the best of luck in finding what you are looking; it is simply not here." Followed by a gif of a baby waving goodbye. I replied back: "Wow. First off, I ended the conversation because you kept interrupting me nor did you understand. I did not use foul language, was not impolite, nor irrational. To accuse me of all of the above warrants a compliant to the better business bureau and a review post on all media outlets. And you send a gif images of a girl waving goodbye deems your dealership completely unprofessional." I thought that would be the end of it. Nope. Got a response: "Like I stated. Karen Culture. Threats. Goodbye. Learn to sit with why you have a problem when someone tells you "no" or doesn't bow to your will. Sir, I am sure that we are not the first nor the last business you have berated for not giving you what you want. Please do not contact us again. You are banned for foul language & threats. Goodbye. [followed by the same baby gif]" Hmmm. It's not like I bought anything so I don't have any reason to be impolite, or use foul language. Irrational? What is there to be irrational about? You all decide for yourself. More

Prices are too high get real there’s no call to be like that greed is bad that greed is bad More

BEWARE! !! INOPERABLE CAR SOLD, NO DELIVERY, NO REFUND, BLOCKED MY CALLS!!! My recent virtual car buying with Platinum Used Cars has been nothing short of !! INOPERABLE CAR SOLD, NO DELIVERY, NO REFUND, BLOCKED MY CALLS!!! My recent virtual car buying with Platinum Used Cars has been nothing short of a complete disaster. After doing my research and being excited about purchasing a car, I decided to trust this dealer and make my purchase. Little did I know that it would turn into a nightmare. I went through the process of paying for the vehicle and signing all the necessary documents, eagerly awaiting the delivery of my car. However, my excitement quickly turned into frustration and disappointment when I received a call from a salesman stating that the car I had purchased was inoperable and they would be unable to deliver it. To say that I was shocked would be an understatement. How could a reputable dealer sell me a car that they knew was inoperable? It’s now makes sense why they rushed me through the whole process so I wouldn’t suspect their shadiness. It is absolutely unacceptable and a clear breach of trust. The whole purpose of purchasing a vehicle from a dealer is to ensure reliability and peace of mind, which they utterly failed to deliver. Naturally, I requested a refund since they were unable to fulfill their end of the agreement. However, this request has been met with resistance and they are now refusing to return my hard-earned money. This level of disregard for customer satisfaction and refusal to take responsibility for their own mistakes is completely unacceptable. Throughout this entire ordeal, the customer service has been non-existent and the general manager has blocked my number and is always “gone” whenever I come by the dealership. They have failed to provide any reasonable explanation for their actions or offer a satisfactory resolution. It is evident that their main focus is on making a sale, rather than ensuring customer satisfaction and upholding their end of the transaction. I strongly advise anyone considering purchasing a vehicle from Platinum Used Cars to proceed with extreme caution or better yet, avoid them altogether. Their lack of professionalism, accountability, and disregard for customer well-being has left me deeply dissatisfied and out of pocket and having to navigate the costly legal process of litigation and arbitration. Which leads me to add that you should make sure to read any contracts and refuse to sign anything that doesn’t make sense. Don’t buy their flimsy explanation but consult with a lawyer. In conclusion, my virtual car buying experience with Platinum Used Cars has been a complete nightmare. They sold me an inoperable car, failed to deliver, and are now refusing to refund my money. This entire ordeal has been a stark reminder of the importance of thoroughly researching and vetting dealers before making any purchase More

They completely scamed my son! Lemon all the way! GO ELSEWHERE. This place can not be trusted! Lemon all the way! GO ELSEWHERE. This place can not be trusted! More

DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP ONLINE! !!! My first interaction with this dealership was exceptional with Anthony R. so exceptional I was able to purchase a vehicle in under 24 hours. W !!! My first interaction with this dealership was exceptional with Anthony R. so exceptional I was able to purchase a vehicle in under 24 hours. When I spoke with Anthony R. I asked several questions about the vehicle’s wheel condition and body condition and asked him to send pictures of the what he thought was the most damaged areas. I was sent several pictures of the front bumper with minor rock chips. I also asked about floor mats and was told they were included. So we signed the deal. Several days later, as discussed when the deal was signed, my husband picked up the vehicle from the dealer on a long trip from Indiana. Shortly after he left the check engine light came on. The dealer was already closed. So I called the next morning and was instructed it was bad gas (the vehicle requires premium) and to run it through, still no change in light. Either way, if unleaded gas was put in this vehicle it was done by their dealership, as Rich T. suggested. So I call again and get told to go to autozone and have them clear the code. Autozone states it is unsafe to clear check engine lights and they cannot do that. So again call the dealership to be told there is nothing they can do and to drive it home until they are able to hear from their general manager on Tuesday after 2:00. This time rolls around and still zero communication so I call and speak with Otis Flowers, who states he is the fill in general manager, as their general manager was fired this morning. I find this awfully suspicious as the sales person, Rich T, I spoke with the previous day said the general manager was out on vacation until 2:00 the next day. Either way after speaking to Otis in regards to all of the issues I have with the vehicle the only solution offered is to drive the vehicle back 4 hours and wait an ENTIRE day to get it fixed and then drive 4 hours back so not only would I be paying for fuel I would also have to find a place to stay as they are not offering a vehicle to drive while they fix mine. Attached is a picture of the 3” scratch on the trunk that was not mentioned as well as the window sticker that was left on the vehicle with all of the sticker residue for me to turn around and drive with in my view. The sticker residue left on the vehicle is 100% a clear picture of the customer service you will receive from this dealership after the deal is done. I received a vehicle that had the sales manager, Rich T even said he had been driving by himself, and it looks exactly that way. He had been driving this car for several weeks and drove it in that day and handed the keys over to me with not even a walk around the car to see any damages. All 4 tires were missing valve stem caps, an easy $1 fix for a company that prides theirselves on customer safety and satisfaction. I was charged a $1,995 used car prep fee as well. One would think that would include valve stem caps, a car detail, sticker removal, and a full oil change. The oil life was at 83% when I received this vehicle. Gas was at half a tank of fuel. All very inexpensive things, aside from the bumper, that one would expect from a dealership that screams customer satisfaction as their goal. In fact, after you purchase a vehicle you are promptly sent a link to review their service on multiple platforms. So now I have a car that won’t start on top of a towing charge to get the vehicle towed 400 miles away to their dealership because this is the only way they will fix the car. If you’re looking to turn your dream car buying experience into a complete nightmare reach out to the team, Big Rich, Little Anthony, and top dog Otis Flowers at Platinum Used Cars the 1 star team in Alpharetta Georgia!!! More

Purchased a 2016 corvette and it was damaged in shipping and for months I’ve gone back and forth with the dealership with no results I went and got an estimate now they want me too bring the car to them to and for months I’ve gone back and forth with the dealership with no results I went and got an estimate now they want me too bring the car to them to repair as it’s a 6 hrs one way at my cost and they have the nerve to offer 500$ for a 2700$ repair More

Fantastic staff, friendly, educated, and well mannered. They know there stuff and have an excellent fleet of cars. Would recommend! They know there stuff and have an excellent fleet of cars. Would recommend! More

This company had terrible customer service in showing me the cosmetic damages done to a vehicle I purchased. The car fax said minor but after buying the SUV I noticed a cheap paint repair, also the trunk ha the cosmetic damages done to a vehicle I purchased. The car fax said minor but after buying the SUV I noticed a cheap paint repair, also the trunk has a leak when it rains and the manager Richard doesn’t even want to help fix the issue. I feel I was taken advantage of being a woman making a vehicle purchase. More

BEWARE of this dealer. Do not understand how people let themselves get con’ed. They are rip offs. They only care about the money. Their cars are auction buy offs. They are also known to not pay Auto carrie themselves get con’ed. They are rip offs. They only care about the money. Their cars are auction buy offs. They are also known to not pay Auto carriers they use to get vehicles to them. They are even racist and tell people to go back to their country and get ugly when carriers ask for their hard worked money. DO NOT SUPPORT THEM. More