Platinum Used Cars

BUYER BEWARE! !!! I wish we would have read the reviews for this place prior to making a purchase! We bought a vehicle from Platinum Cars in Marietta on 7/18/26. !!! I wish we would have read the reviews for this place prior to making a purchase! We bought a vehicle from Platinum Cars in Marietta on 7/18/26. When picking up the vehicle the salesperson drove it for emissions testing and came back and said it needed to be driven more because an engine code was cleared which made us a little leery and that insisted it would be fine to drive and get the emissions done. Day 2 the low coolant light came on. Since then, it has been at the dealership trying to find the leak for at least 5 out of the 6 weeks since the purchase. We took it to Ford since Roderick the service manager cannot locate the leak and would tell me it's not leaking only to pick up the vehicle drive back home an hour only for the coolant level to keep dropping. Ford diagnosed the leak and now Roderick says that it is not leaking so 2 straight weeks with Platinum and no resolution and refusing to fix the issue Ford found. I have left the sales manager Dhaval "David" Patel numerous messages, and he will NOT even give me the courtesy of a phone call. They have promised me for 6 weeks they would fix the issues but still say they cannot give me an ETA because "THEY" cannot diagnose the leak. 9/1 Spoke with Service Manager Roderick again they have had the truck back at the shop since 8/24 and still no final diagnostic. He said he had other cars they needed to get done and stopped trying to figure out the issue and still no ETA. Then he has the nerve to say “I shouldn't get upset with him”. Finally, he promised (for what that is worth) that he would have a decision on how to address the issue by end of day Wednesday 9/2. 9/2 sent 3 texts and called Roderick twice no response from him which at this point does NOT surprise me and no call as he promised. I guess I will have to drive an hour back over to Marietta at this point tomorrow just to get someone to communicate with me which should be interesting. So now the car has been in the shop 6 out of 7 weeks since bought it with no resolution in sight. Stay tuned! More

Unfortunately, this has been one of the worst experiences I have ever had purchasing a vehicle. I purchased a 2022 Tesla Model S remotely. I found the vehicle advertised on the CarGurus app and started th I have ever had purchasing a vehicle. I purchased a 2022 Tesla Model S remotely. I found the vehicle advertised on the CarGurus app and started the credit application process there, trusting the professionalism conveyed by the dealership through the photos and videos of the luxury vehicles advertised. The problems started almost immediately. First, my vehicle’s paperwork was processed for the wrong state, causing delays in activating my insurance and registering my E-ZPass. Even after almost two months, the vehicle still did not properly appear under my name with the Massachusetts RMV. My insurance company even listed the owner as “Unknown Owner” because the registration process had not yet been completed. Throughout this entire period, I requested updates several times. Most of my attempts went unanswered, and the after-sales support was practically nonexistent. The situation became even worse when I personally went to the dealership to pick up the vehicle. During delivery, I discovered several problems and missing items that had not been disclosed beforehand. The vehicle was delivered with only one Key Card, missing the second Key Card, the Key Fob, the owner’s manual, printed documents, the delivery folder, the trunk cover, and other original accessories that come with the vehicle even when it is used. We also found torn door weather seals, damaged trim, and numerous scratches that had not been shown in the photos or videos presented by the dealership before the sale. These issues were documented in the presence of the employee who handled the delivery. However, the most serious problem happened immediately after I picked up the vehicle. Within a few hours of personally picking up the car from the dealership, I contacted them by email and text messages informing them that the air conditioning system was not functioning properly and that condensation water was being drained into the vehicle’s cabin, soaking the carpet on the driver’s side. These communications exist and can be verified. The defect was reported to the dealership only a few hours after I picked up the vehicle. I attempted to contact the dealership more than 20 times. My calls were ignored or disconnected, and several emails went unanswered. At no point was I informed that the vehicle had a defect in the climate control system or a water intrusion problem. Had this information been provided before the purchase, I would never have purchased this vehicle. And after I reported the defect, the dealership is now saying that I purchased the vehicle “as-is.” It was only after I began complaining about the vehicle’s problems that I started hearing this term. I am an ordinary consumer. I found the vehicle publicly advertised for sale as being in excellent condition and excellent working order, applied for financing, completed the purchase, and personally traveled to pick up the vehicle. At no point was I informed that I was purchasing a vehicle with this defect. Regardless of the argument later presented regarding the vehicle being sold “as-is,” this does not change the chronology of what happened or erase the emails and text messages sent only a few hours after I picked up the vehicle, documenting the problem. The vehicle was subsequently inspected by Tesla itself, which confirmed that repairs are necessary and provided an initial estimate of approximately $3,915, an amount that may still increase after the diagnosis and necessary services are completed. This purchase has already caused me financial losses, loss of time, and countless hours trying to resolve problems that I did not expect to face with a vehicle of this value. The biggest disappointment is not only the registration problems, the items and conditions that were not disclosed before the purchase, or the serious defect presented by the vehicle. It is mainly the lack of communication, responsibility, and customer support after the More

Please stay away from theses shysters (unethical) people. I was car shopping on June 30 2026, & came across a 2022 Mercedes GLB 4 matic, advertised at $24,499. I called Platinum Cars & was told the car was s I was car shopping on June 30 2026, & came across a 2022 Mercedes GLB 4 matic, advertised at $24,499. I called Platinum Cars & was told the car was still available & they even picked me up at my house in the GLB I wanted to purchase. After arriving at Platinum, the salesman presented the paperwork. Well, first the dealer doc fees were an add on of $899, and an additional $3,500 for a "paint & chip" package. By Georgia law, the dealer doc fees must be included in the advertised price, however these unscrupulous people added it on once I was at their store. So now the car is at $28,898 before taxes, title and registration. I questioned the doc fees and was told some cockamamie story. Then I politely declined the $3,500 paint & chip package and was told by the salesman that the "solution" was already on the car. REALLY! The car was dirty when I was picked up. Ok, so now comes Dhavel Patel, the boss with a different story, He tells me the car is already sold, and since I was in the store, they were giving me "first dibs". More crazy stuff. I should have left then, but I hung around because the salesman said they could find me another car, and they did, but it was in Alpharetta about 40 miles away. So we drive to Alpharetta and I drive back, and hear a loud noise coming from the a/c, plus the ride was bumpy, not smooth, and my phone wouldn't pair with the car. The salesman assured me that all would be taken care of once we got back to Platinum. Well, Dhaval Patel refused to look at any of my concerns so I left in an uber because they refused to bring me home. What a bunch of BUMS! They left me on the "curb." I just checked and it looks like they are making an attempt to now include doc fees in advertised pricing. STAY AWAY FROM PLATINUM CARS. More

Remote buyer beware: undisclosed damage, condition did not match the listing, and the deal fell apart at closing. I spent about two weeks working toward buying a 2022 Tesla Model X from P condition did not match the listing, and the deal fell apart at closing. I spent about two weeks working toward buying a 2022 Tesla Model X from Platinum Cars Marietta and walked away at the last minute. I'm in Texas and had planned to fly to Georgia to pick it up, essentially buying sight-unseen because the price was fair and it was the exact color and spec I wanted. The trip was arranged in advance with the dealership, including them picking me up from the airport. I'm sharing my experience for anyone considering a remote purchase here. The car had been listed since early March with three price drops. We agreed on the listed price, and I based my decision largely on the photos and information provided in their listing. My main contact was Maya, who relayed information through management. Because I was buying remotely, I paid for an independent pre-purchase inspection. The inspector identified damage to the vehicle and sent me photos of it. That damage had not been disclosed to me in the listing or during the sales process. When I brought it up, the sales manager, Andre, told me one of their employees had been driving the car around the lot and backed it into a pole, and he said they would fix it. The inspection also flagged an active "steering assist reduced" warning and basic maintenance still due, including the cabin and air filters, despite an $899 documentation fee and a $299 admin fee that I was told covered servicing they perform on every vehicle they bring in. Other things also did not match how the car was represented. I was told it had all-season tires, but the car actually had mismatched tires: two Michelin CrossClimate all-seasons on the front and two Pirelli Scorpion Winter tires on the rear. That is two different brands and two different tire types split front to rear, which is not appropriate for an all-wheel-drive vehicle or for my use in Texas, and not what I was told. The listing photos also showed a clean rear area, but the actual car had a torn section of paint protection film and a scratch on the hatch that had not been shown or disclosed. Andre verbally agreed to address some of these items. At closing, he reversed course and declined to address them or provide a reasonable $400 credit for me to have the rear paint protection film redone, citing another interested buyer. He also stated the price had been lowered because of the damage, but the listing's price history shows those reductions occurred over months while the car sat unsold, before this was ever raised, and the damage was never disclosed to me. By then, I was at my bank with a cashier's check, 12 hours before my planned flight, ready to complete the purchase. I chose not to move forward. My issue was not that a used car had flaws. My issue was that the condition did not match what was advertised, the problems surfaced through my own inspection rather than through disclosure, and verbal commitments were not honored at closing. If you are buying from here remotely, get an independent inspection, document everything, and get every promise in writing before you book travel or send money. #UsedCarBuying #SightUnseenPurchase #PrePurchaseInspection #GetItInWriting #BuyerBeware #RemoteCarBuying #TeslaModelX #KnowBeforeYouBuy @PlatinumCarsMarietta More

This is not how I prefer to handle transactions, but Platinum Motor Cars of Marietta has left me no choice after failing to honor their commitments. On February 21, 2026, I inquired about a vehicle. De Platinum Motor Cars of Marietta has left me no choice after failing to honor their commitments. On February 21, 2026, I inquired about a vehicle. Despite it sitting on their lot for 129 days, they claimed there was "high interest" and required a $,1500 wire transfer to hold it. I wired the deposit. When my financial institution finalized the loan, the dealership sent the sales sheet without deducting my $,1500 deposit. When I pointed this out, they promised an immediate refund, so I proceeded with the purchase. I traveled from Maryland to Marietta, GA, to pick up the car on February 25. Due to a heavy thunderstorm in the Atlanta area, our exterior inspection was compromised, and we missed a damaged front camera—a vital part required for the parking feature to work. BMW quoted $800 to fix it. To be accommodating, I offered to buy and install the $140 part myself if the dealership simply covered the cost of the part. They agreed but getting them to follow through has been a nightmare. The refund for my $,1500 overpayment was unnecessarily delayed. I was told it was sent on March 5, but I didn't receive it until March 23. Ironically, the check was dated February 28. Meanwhile, I sent the $140 camera invoice on March 6. After claims that they never received it, I resent it on March 16, and again on April 3 at another employee's request. As of today, I still have not received the $140 check they promised. The gaps in communication are entirely on their end. It feels like they are deliberately ignoring me, hoping I will just go away. Proceed with caution if you choose to do business here. More

Do not buy a car from these people. First of all I was told they could pick my car up and turn around and bring me the one I purchased from them down to me. I was without a car for 2 we First of all I was told they could pick my car up and turn around and bring me the one I purchased from them down to me. I was without a car for 2 weeks after I purchased it. Every time I called to check on what was taking so long it was one excuse after another. Two weeks after I received the car it started having issues electrically. I took it in and was told it is over a 6500.00 repair due to the car having been jumped off numerous times. I called my salesman Leo to try to get them to work with me on the repair and got no where. He refused to tell me the managers name when I asked which contributes to the shady feel of the overall experience I have had with this dealership. I have no choice at this point but to seek legal advice. Please take my advice and do yourself a favor if you are shopping for a car and look else where. Update: I have spoken with Shelby Parker at Platinum and was offered $250.00. She of course denied that anything was wrong with the car. I am speaking with an attorney who has informed me he has filed multiple claims against this dealership and they do not operate ethically. I am most likely screwed but am posting this to help someone else not end up in the same boat. There are plenty of other dealerships to work with that don't have slimy business practices. I have requested my docs that I never received we will see if they send them. See text below from my mechanic. Afternoon Mrs. White, the BDC (Body Domain Module) and HUH (Head Unit - High) are not communicating. The voltage and fuses are good and there are no signs of water damage but a lot of signs showing that the vehicle was jump off multiple times (most likely the cause of the failure). We need to replace the BDC module first, the head unit may work after replacement, if it does not the head unit will need to be replaced as well. Worst case scenario the invoice total is $6,582.59. If the BDC is all that is needed the repair cost is $2,098.97. If you do want to move forward with the replacement we will need a copy of your drivers license to order the BDC through BMW. Will need a clear photo of the drivers license sent to office@fairfieldimports.com if you do want to proceed with the repair. Let me know if you have any questions. More

Mark Mumby, Brent and Steven were great to work with, definitely ask for Mark! Easy process definitely ask for Mark! Easy process More

This Xmas I decided to get an E300 for the wife. I went to Platinum auto in Alpharetta. I can assure you in more than 20 years I have been buying vehicles I have never had a better experience, from I went to Platinum auto in Alpharetta. I can assure you in more than 20 years I have been buying vehicles I have never had a better experience, from sales to support. First Caleb, the sales agent’s wife, was having some medial issues and this guy continued to provide me support remotely guiding me through the purchase. Once completed, like most auto purchases, nothing is ever perfect and that is when you determine the quality of dealership you are dealing with. Brent, the general manager, was an experience to be had. He jumped in at every turn to resolve any issues with the vehicle no questions asked no hesitation. To be honest, going back there to get another vehicle for myself. Brent is now a friend; he was just that good. Already recommended a few friends in the NFL to the dealership. I strongly suggest, if you are looking for high end vehicle before you talk to anyone, please visit Platinum auto in Alpharetta, you will not regret and it will be best auto purchasing experience you ever had More

If I could give them a 0 I would. Purchased a vehicle on 10/3/25 have been asking since then for an updated bill of sale so that I can get a tag. I’ve been ignored and hung up on. Not Purchased a vehicle on 10/3/25 have been asking since then for an updated bill of sale so that I can get a tag. I’ve been ignored and hung up on. Not sure why it takes months to get a piece of paper. More

This was by far the worst car buying experience in over 20 years.Absolutely aggregious 20 years.Absolutely aggregious More