Platinum Volkswagen

Relationships – The most important aspect in a sale. Platinum Volkswagen knows this to the tee and has a great salesman in DOC. I originally purchased my first Passat back in 1996 under the previous own Platinum Volkswagen knows this to the tee and has a great salesman in DOC. I originally purchased my first Passat back in 1996 under the previous owner: Sovereign. Giving up my car that grew up with me for 15 years was a tough thing to do; and DOC put up with my indecisions, lack of choice, and my changing mind throughout the whole process. Including making himself available on days off. He made every effort and paid attention to all the details until I settled on my final choice, one that he really knew I would like, the 2011 Jetta SE with a two-toned interior. To my surprise on the day of the pick-up, DOC had gone the extra mile: Flowers to match the car color, VW bag, VW tee-shirts, etc…. etc…. I am so happy I did a lease as I will be seeing much more of the whole team at Platinum Volkswagen!! It is important to note that I was also working with another, closer VW dealer to my home – never again; I am going to be a Platinum VW Client for all my future cars and recommend them strongly!! More

I was probably an easy sale because I knew exactly what I wanted, was searching based on availability and price, and I didn't push too hard on price; but I was very pleased with my interaction with Joe Ricco wanted, was searching based on availability and price, and I didn't push too hard on price; but I was very pleased with my interaction with Joe Riccobene and Platinum Volkswagen. He was thorough, efficient, frank, and a pleasure to do business with. In my search by phone I talked to more than 15 dealers, so I gained an appreciation for how good or bad the interaction can be. There were dealers who refused to give me anything in writing, or wanted me to pay them first before they told me what they could sell me, or claimed they had what I was looking for when they actually were trying to get it from another dealer, or acted hostile when I asked for fax documentation of what they were selling me before I made a down-payment. In contrast, when I reached Joe at Platinum, it was quick and professional. I told him what I was looking for, he told me what he had in inbound inventory that matched up, I asked for documentation and he faxed it right over, I told him my target price and we negotiated a deal right away. I had a signed buyer's order within a few hours of my first phone call. When I arrived at the dealership to take delivery, everything went smoothly and all the staff I met was friendly and helpful. More

Nobody ever forgets the day they get their first car, and I know that I will always remember this special day in my life thanks to Doc. He so generously work with my parents to get me a blue Tiguan- my drea I know that I will always remember this special day in my life thanks to Doc. He so generously work with my parents to get me a blue Tiguan- my dream car! I honestly didn't expect that my parents would get me one... but they did! The craziest and most amazing part of the whole experience was that they surprised me with it. I had no idea! When Doc told me that the blue Tiguan in the garage that I was staring at was my first car, I was shocked, amazed, and so happy! The car was decorated with a balloon, VW apparel, and an adorable stuffed animal called "Doc" all courtesy of Doc. Without Doc's help, the moment would not have been nearly as special. He really put in an extra effort to make me and my family happy, and I want to express my appreciation and gratitude for his help. Oh, and by the way, I decided to name the car Doc after working with him. If you want to buy a VW, I would absolutely recommend you to Platinum Volkswagen. Thank you for everything! More

After coming from a few Bad Experiences with other Dealerships (not VW) this was a Pleasure! My Salesperson Al was Fantastic! I am in Love with my New VW Tiguan...it is Everything I wanted in a SUV an Dealerships (not VW) this was a Pleasure! My Salesperson Al was Fantastic! I am in Love with my New VW Tiguan...it is Everything I wanted in a SUV and more! I will recommend you to Everyone I know! Thanks! : ) More

This is by far the best experience I've ever had buying a new car. The Platinum staff were truly proffesional. I will recommend this dealership to all my friends and family. Not only do they sell cars but th new car. The Platinum staff were truly proffesional. I will recommend this dealership to all my friends and family. Not only do they sell cars but they sell SERVICE!!!!!! Great job by Platinum and great product by Volks. More

Went to Platinum Volkswagen to purchase a 2011 Jetta and after leaving another dealer who refused to have my car ready until the middle of next week. My father called Platinum Volkswagen and spoke to Dave w after leaving another dealer who refused to have my car ready until the middle of next week. My father called Platinum Volkswagen and spoke to Dave who assured my father that no only could he get the exact car i wanted, that he would start prepping the car and have it ready for me by the time i reached the dealer. When i arrived there the staff was very friendly and helpful and my mother and i were treated so nicely. They took car of all my paperwork and i had my car within in an half hour, which was very fast but they also made sure to show me the car and all the features. They even cleaned my old license plates. And while i went over the particulars, David and Diana kept my mother company and were so friendly towards her. Over at Platinum they made buying a car as sea less and less stressful as possible and made me feel like there only customer, an experience that made me an a very happy customer. More

Lou is one of the most accomodating salesmen I have ever dealt with. Besides making every effort to make a very easy purchase, he is an extremely pleasant person to do with business with. Our 2009 Jetta w dealt with. Besides making every effort to make a very easy purchase, he is an extremely pleasant person to do with business with. Our 2009 Jetta was purchased for my daughter as her 17th birthday present and she could not have been more thrilled with it and the experience of being treated as an "adult" by Lou. As for the service department, we have used them twice, once for an oil change and the second time for a recall. Both visits were done quickly and efficiently with very easy to deal with personnel. More

Bought two cars from Platinum. No headaches while dealing with Dave. He made everything super simple. Buying a car from Platinum was a joy, and I will be recommending this dealership to friends and dealing with Dave. He made everything super simple. Buying a car from Platinum was a joy, and I will be recommending this dealership to friends and family. Great price on vehicles. They played no games. They did everything they could to help out. You would be doing a diservice to yourself, by going anywhere else. More

It was one of the best and easiest experiences I have had purchasing a vehicle. They were very accomodating and went out of their way to explain everything in detail. At no point did we fee; [ressured tp ma purchasing a vehicle. They were very accomodating and went out of their way to explain everything in detail. At no point did we fee; [ressured tp make a purchase. Our vehicle even had to be located and was able to be done. More

This was my second visit to Platinum and the 6th Volkswagon that i have purchased. This experience with Platinum was by far the best I have ever had with any dealership. Joe was (by far) the most Volkswagon that i have purchased. This experience with Platinum was by far the best I have ever had with any dealership. Joe was (by far) the most friendly and helpful dealer I have dealt with in my history. He was not pushy and treated me with the utmost respect. He was knowledgable and responsive and treated me like a "friend" of the dealership. Having been a customer for so long it was good to feel like a "friend" and not like a potential sale. I have been raving to all my friends and family that if they are in the market for a new car that Platinum is the place to go. As long as I am driving they will have a customer for life. More