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Platinum Volkswagen

Hicksville, NY

4.6
1,044 Reviews

340 West Old Country Road

Hicksville, NY

11801

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1,044 Reviews of Platinum Volkswagen

December 24, 2020

I’ve been doing business with Platinum for years, this is my third car I’ve owned / leased. Always a pleasure! Vildan managed to get me a GLI autobahn after months of looking around. I didn’t have to settle More

by Matthew Baur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOSEPH RICCOBENE, Manny Lucas, VILDAN Senadam, Leandro Rodrigues
Dec 27, 2020 -

Platinum Volkswagen responded

Thank you so much, Matthew, for choosing Platinum Volkswagen! Congrats on your new purchase, and let us know if we can be of any more assistance! josh@platinumvw.com

December 23, 2020

Great. Very helpful. Great customer service. Salesperson was very accessible and patient with us. She answered all of our questions. This was a very positive experience. More

by Megan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
VILDAN Senadam
Dec 23, 2020 -

Platinum Volkswagen responded

Megan, it's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Platinum Volkswagen! josh@platinumvw.com

December 18, 2020

VILDAN WAS AMAZING ! A great experience , fast , easy , VILDAN WAS AMAZING ! A great experience , fast , easy , just wonderful. Very impressed with the TIGUAN I’m sending my family after the holidays More

by Diane
Friendliness
Recommend Dealer
Yes
Employees Worked With
VILDAN Senadam
Dec 21, 2020 -

Platinum Volkswagen responded

It's fantastic to hear, Diane, that Vildan provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Platinum Volkswagen! josh@platinumvw.com

December 14, 2020

Claimed that was uneducated. What a rude thing to say to a customer. Don't trust Josh a d platinum vw. They are not worth spending your hard earned money at! More

by Uneducated liar according to josh lever
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Josh Lever, Steven Fox
Dec 14, 2020 -

Platinum Volkswagen responded

You have never stepped foot into Platinum until today. You serviced your car and went home to find all of the sudden your Uber screen was cracked. You then tried to lie to the service department. When you were denied there you looked up Josh the General manager so you can threaten him that you needed the screen to be fixed. After that you proceeded to write bad reviews as you stated in your email as you did not get your way. All over a 100 Uber screen that was already broken before Platinum touched your car.

Dec 15, 2020 -

Uneducated liar according to josh lever responded

This is what the owner of Platinum VW said about me in an email; "That is why you drive Uber putting your education to work. The sad part is you're an outright liar, and you think you know facts but you're all wrong on all accounts. This will be my final communication with you. Thank you, Josh Lever General Manager Platinum Volkswagen D: (516) 342-7771 F: (516) 331-0000 W: PlatinumVW.com facebook twitter"

Dec 15, 2020 -

Platinum Volkswagen responded

Corey you can try to play spin this to the public anyway you want. This is about a screen not anything else you called looking to fight everyone at Platinum your requests were all denied and now you want to show everyone how well you write. You were rude to my staff calling my service managers names. Then you wanted to fight with someone above my service manager you looked up the general manager, Your accusatory manner and your actions are not acceptable they way you handled your self in not acceptable. Your attacked my service manager on a personal level and then you continued to act towards the same way, the general manger on a personal level threatening bad reviews if Platinum did not fix your screen. You can write all the bad reviews you want however Platinum is not going to deal with this any further.

Dec 15, 2020 -

Uneducated liar according to josh lever responded

What a car salesman will say to protect his reputation. Read Platinums VW's reviews with their numerous LAWSUITS and decide for yourself!

Dec 15, 2020 -

Uneducated liar according to josh lever responded

I am a special education school teacher and i drive for Uber to help pay for mom's cancer treatment. I never lied to your dealership and i swear on my mother's life. I never wanted any reimbursement, just the admission that my vehicle's interior was damaged by your team.

Dec 15, 2020 -

Platinum Volkswagen responded

Please do check our reviews.

Dec 15, 2020 -

Platinum Volkswagen responded

Please don't swear on anyone's life that is not healthy. Like I said in all your ranting an raving no one here broke your Uber screen or they would have admitted it. You tune has changed to the public as yesterday you were demanding and accusing Platinum employees. If it was that important to you you would have checked at the time of pickup. We suggest with all your issues that you have that you return to your selling dealer. They will help you in the future. You still cannot drive a car leased or financed for Uber. So your still in the wrong with the bank and your warranty. Good luck.

Dec 15, 2020 -

Uneducated liar according to josh lever responded

BBB remains operational and focused on serving our business community. Read more. Platinum Volkswagen LLC New Car Dealers Contact Information 340 W. Old Country Road Hicksville, NY 11801-4102 http://www.platinumvw.com Customer Reviews 1.8/5 Average of 5 Customer Reviews

December 07, 2020

I had a great experience working with Joe at this Volkswagen dealership. He was incredibly helpful and patient. I was torn between leasing and buying - Joe mapped out all the different options for ea More

by emily.woehr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOSEPH RICCOBENE
Dec 13, 2020 -

Platinum Volkswagen responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Platinum Volkswagen - Sales. We hope to be of service to you again in the future. Best wishes, Platinum Volkswagen - Sales.

December 07, 2020

I had a great experience working with Vildan. She was very patient with me during the lease process and answered all questions I had. I was very satisfied with her excellent service and will be recommend More

by Vvidal
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
VILDAN Senadam
Dec 07, 2020 -

Platinum Volkswagen responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Vildan and hope you enjoy your new vehicle. We truly appreciate your feedback! josh@platinumvw.com

December 04, 2020

I was shopping online for a Atlas Cross Sport and was contacted by Platinum Volkswagen via text. I was hesitant at first since this was my first experience shopping for a car online. I’m so glad we did. More

by SandraS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul , Bill Q, Manny Lucas
Dec 04, 2020 -

Platinum Volkswagen responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Manny and the team, and we look forward to working with you again. josh@platinumvw.com

December 03, 2020

My husband and I just leased a new Jetta with Manny. He gave us a great deal and the process was fast and easy! We were looking at car deals online around the holiday and we called the Platinum VW dealersh More

by Elizabeth B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Lucas
Dec 04, 2020 -

Platinum Volkswagen responded

Elizabeth, thank you for your feedback on your recent visit to Platinum Volkswagen! I'm glad to hear that Manny was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new Jetta! josh@platinumvw.com

November 17, 2020

I had a great experience working with Manny. He was very helpful and friendly. The dealership was easy to work with and I love my new Atlas. More

by haleiko
Recommend Dealer
Yes
Employees Worked With
Manny Lucas
Nov 17, 2020 -

Platinum Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Manny, here at Platinum Volkswagen. We hope you enjoy your new Atlas. josh@platinumvw.com

November 16, 2020

Manny is a great guy to deal with . I have leased a few cars from him. He makes the whole process quick and smooth. I will continue to goto Platinum and Manny for years to come. Thank you to Manny and the More

by Turo32981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Lucas
Nov 17, 2020 -

Platinum Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Manny to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. josh@platinumvw.com

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