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Platinum Volkswagen
Hicksville, NY
1,039 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,039 Reviews of Platinum Volkswagen
September 14, 2015
Great Service i would like to thank Manny for helping me pick out my "New Beetle". I had a Tiguan as my first VW and I loved it. I was undecided on my next car and i would like to thank Manny for helping me pick out my "New Beetle". I had a Tiguan as my first VW and I loved it. I was undecided on my next car and Manny took his time with me and I'm happy to say I love my new car "Cepillo". Thank you Manny. More
by Yumi
Employees Worked With
Manny Lucas
August 25, 2015
Great Experience! Platinum is #1! This was the second Jetta I purchased used from Platinum and I will never look any place else for a car. Everything on the lot is clean, high quality This was the second Jetta I purchased used from Platinum and I will never look any place else for a car. Everything on the lot is clean, high quality and certified. Working with Darlene was an absolute pleasure, so friendly and sweet! She showed me a wide range of selection without any pressure or push. I am so happy with my purchase! More
by sammy8712
Employees Worked With
Darlene Ancona
August 25, 2015
Thanks Manny Lucas This is my second lease with Platinum VW, I couldn't be any happier with the brand and this dealership. I highly recommend Manny Lucas for his knowl This is my second lease with Platinum VW, I couldn't be any happier with the brand and this dealership. I highly recommend Manny Lucas for his knowledge of the product and great people skills. He definitely gives you options and makes sure that you feel comfortable and happy with your purchase. John Grossman is your go-to man at the service department! Thanks John!! More
by jzanthony
Employees Worked With
John Grossmann, Manny Lucas
August 21, 2015
Lease I've always leased cars and this is the best experience I've ever had. Darlene was great! I will only lease from Platinum for now on. I've always leased cars and this is the best experience I've ever had. Darlene was great! I will only lease from Platinum for now on. More
by barbara
Employees Worked With
Darlene Ancona
August 21, 2015
Wonderful experience We recently leased a 2015 Tiguan and it was a wonderful experience. The staff were friendly and very patient. The staff took lots of time to go over a We recently leased a 2015 Tiguan and it was a wonderful experience. The staff were friendly and very patient. The staff took lots of time to go over all of the features of the car which was super helpful. We never felt pressured. We would highly recommend this dealer to everyone. More
by Emski
Employees Worked With
JOSEPH RICCOBENE, Bill Q
August 18, 2015
Multiple Service Issue Stay away from this dealer for service on your VW. Bought my 2013 VW Passat TDI from Teddy VW, but since i live in Hicksville i was getting the oil ch Stay away from this dealer for service on your VW. Bought my 2013 VW Passat TDI from Teddy VW, but since i live in Hicksville i was getting the oil changes done from Platinum VW in Hicksville. Got an oil change done at 19560 miles. A month later sign came up to add AdBlue and i had only 1700 miles left to drive and get it taken care off. I called the service department and explained that the service was done at 19560 miles and the sign came up. I was told that i need to bring the car at the service center to get it checked as to why the sign has come up. i work 9 to 5, and they only take a appointments from 7:30 to 2 pm. i even asked then if i could drop it off at around 6 pm at the service center but i was told nobody would be there to take the car in. finally i had to take two hours off from work to get it done. Now, two months later at 25000 miles another sign has come up "Service Now". i called the service department today again and same story they told me that i have to bring my car in to get that sign reset. i called the dealership to speak to the owner of Platinum VW, since he wasn't there i requested for a call back. Someone by the Name "Josh" called back and introduced himself as the owner of the dealership. i explained him both the issues. He was way to arrogant. I requested him if i can get loaner for a day, since its his technician mistake that he did not reset the sign when the oil change was done. He answered me by saying that its not my technicians fault and by the way "Did you buy this car from us?". My answer was NO and right away he said the only thing i can do is to get you the best price on our Rental. I expressed to him that since its a mistake on your end why do i have to pay for rental. His answer to me was "Since you didn't buy the car from us, i don't have to entertain this nonsense and we can end the conversation right here". Even though they have been billing VW for those oil changes and have been getting reimbursed all along. He made it sound like as if he was Doing me a favor by doing the oil changes. What surprised me the most out this whole experience is the attitude of the Owner of this Dealership? I would strongly recommend TEDDY VW to everyone who is looking to purchase a VW. Their Sales staff is extremely accomodating. The only reason i didn't get the service done from them because they're about 23 miles away from my residence and Platinum VW is .8 Miles. But the push back i got from the Owner "Josh". i would never go back to them again. More
by Hicksville, NY
Employees Worked With
Owner "Josh", John Grossmann
August 17, 2015
Great experience, wonderful staff The dealership was filled with friendly, pleasurable sales staff. They were willing to accomidate your wants and needs any way they could. Overall won The dealership was filled with friendly, pleasurable sales staff. They were willing to accomidate your wants and needs any way they could. Overall wonderful experience, love my new car! More
by Meagank2
Employees Worked With
Manny Lucas, Darlene Ancona
August 17, 2015
Excellent experience! Fast and easy! My first leased car and it went great. The staff at Platinum Volkswagen are excellent and very friendly. They got straight to the point, which I liked My first leased car and it went great. The staff at Platinum Volkswagen are excellent and very friendly. They got straight to the point, which I liked. Manny helped tremendously. He answered all my questions and made sure I got what I wanted. Highly recommended dealership if you are interested in a Volkswagen. More
by efraimam11
Employees Worked With
JOSEPH RICCOBENE, Manny Lucas
August 15, 2015
Fabulous Dealership, Fabulous Service I just had a great experience with Platinum Volkswagen. I remembered that they had been really friendly several years ago when my family had bought a I just had a great experience with Platinum Volkswagen. I remembered that they had been really friendly several years ago when my family had bought a car there, so when I needed to buy my first car completely on my own, I reached out to them in the hopes they could help me out. Manny responded to me right away, listened to my situation, and then directed me to the perfect car for me, my needs and my budget. He helped me get all my paperwork in order, and get my head together after having been dealing with stressful insurance companies. I am totally thrilled with my new car, but of course, there are a lot of places to get cars. The people at this dealership - sales, management and finance - work as a team and go above and beyond to give you great service without tension, pressure or judgment. I wish every store I walked in to to buy something was like this. More
by Sasha R
Employees Worked With
Howard in finance & the entire sales team, Manny Lucas
August 10, 2015
Manny did an outstanding job addressing my car needs. Manny the sales person did an outstanding job addressing my car needs. This was my second purchase from Platinum and I highly recommend them and Manny Manny the sales person did an outstanding job addressing my car needs. This was my second purchase from Platinum and I highly recommend them and Manny to anyone looking for a car. The service department with John Grossmann is also AAA+++ More
by JamesVW
Employees Worked With
Paul the manager , John Grossmann, Manny Lucas
