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Platinum Volkswagen

Hicksville, NY

4.6
1,041 Reviews

340 West Old Country Road

Hicksville, NY

11801

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1,041 Reviews of Platinum Volkswagen

January 25, 2013

Attentive, yet not harrassing. Ready with the answers to all of our questions and did not "oversell" us. Asked what we wanted and appreciated our limitations. Overall a really pleasant experience. More

by Law7291
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 28, 2013 -

Platinum Volkswagen responded

Thank you for writing about your visit with us! I am happy to hear that we were able to provide you with the outstanding customer service we strive to deliver to each of our guests. It's our goal to make sure that our customers are very comfortable with their vehicle and the options they have available. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Sincerely, Josh Lever - General Manager - josh@platinumvw.com

January 24, 2013

It is with pleasure that I recommend the team at Platinum Volkswagen. I am a repeat customer because these folks are honest and truly focused on customer satisfaction. Whether you are leasing or purchasin More

by Tony J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 25, 2013 -

Platinum Volkswagen responded

Tony, we love hearing about how long you've been coming to our dealership and why we have been able to make you a repeat customer. David and AJ will be so pleased to hear that you took the time to recommend them. Thank you so much for your years of dedication to our dealership and we look forward to be able to help you going into the future. Also if you are not already following us on Twitter or Facebook, make sure you do so you can gain access to exclusive deals and offers for our fans! Sincerely, Josh Lever - General Manager - josh@platinumvw.com

January 24, 2013

I have purchased many new cars. This experience was the best by far !! Josh, Doc & Debbie are assets to the dealership! I plan on using them again and passing this info on to family and friends. Bravo Plat More

by Maria Piro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh and Debbie, Doc P
Jan 24, 2013 -

Platinum Volkswagen responded

Maria, thank you for telling us that you had your best car buying experience with our dealership. It was our pleasure to be able to help you find the right vehicle! We value our team so much and we're glad to hear that you do as well. We look forward to seeing you again for your car's first check up. Also, make sure that you follow our Facebook and Twitter pages to hear about our great online deals. Regards, Josh Lever - General Manager - josh@platinumvw.com

January 23, 2013

I purchased the 2009 Volkeswagon CC via the internet. AJ followed up through-out the whole process and assisted with directions through Downtown NY-coming from VA, not know the area well. Was able to walked More

by ryanmkiwak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOSEPH RICCOBENE
Jan 23, 2013 -

Platinum Volkswagen responded

As a dealership that prides ourselves on having outstanding customer service, we also take a great deal of pride in making it easy for our customers to find their dream car through the internet. AJ is fantastic at helping our customers throughout this entire process, as well as the whole team here at Platinum Volkswagen. Making sure that we can take care of your internet purchase in a timely manner is something we make sure of as our internet customers don’t often have much time to spare. Thank you for the recommendation Ryan, it means more to us than you would ever know! Sincerely, Josh Lever - General Manager - josh@platinumvw.com

January 22, 2013

AJ was absolutely wonderful walking me through each step of the way. He made this such a positive experience from choosing the right vehicle for me, financing, insurance, new plates to picking it up. I love More

by Aidanaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aida Nazario, John Grossmann, Doc P
Jan 22, 2013 -

Platinum Volkswagen responded

Aida, hearing that AJ was able to provide the excellent customer service you’ve been looking for makes us so proud that he is a member of the Platinum Volkswagen sales team. Providing our customers with a comfortable, pressure free environment to purchase a car in is one of the staples our dealership is based upon. We’re so pleased to hear about AJ’s friendly, helpful service during your decision to purchase your Jetta with us. We look forward to keeping your relationship with our dealership going on into the years to come. Please stop by any time if there is anything that we can help you out with. Sincerely, Josh Lever – General Manager – josh@platinumvw.com

January 20, 2013

Our experience at Platinum Volks was wonderful. We love the passat. Will purchase there again in the future. Thanks Doreen and David for meeting our needs and getting us into the perfect car for our fami More

by Cait1967
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim fry
Jan 21, 2013 -

Platinum Volkswagen responded

Exceeding our customer expectations when they come to our dealership is a main focus for our team. We love hearing that we could go the extra mile for you and your family in the aftermath of Hurricane Sandy. Congratulations on your new Passat and thank you for telling us about your amazing experience with Doreen and David. We will let them both know about the rave review you gave their customer service and they will be ecstatic because of how much pride they take in their work. Feel free to drop by and see us again if we can help you out with anything! Sincerely, Josh Lever – General Manager – josh@platinumvw.com

January 20, 2013

I was very happy with this dealership, best experience I have ever had, I would go back to this dealership and I will definitely recommend dealership to friends and family. Thanks Krista and David for all More

by cmcintosh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 21, 2013 -

Platinum Volkswagen responded

Congratulations on your Jetta and we love hearing stories from satisfied customers like yourself! Thank you for taking the time to let us know about your experience with us and how much help Krista and David could be. Customer satisfaction is a top priority at Platinum Volkswagen and we’re glad that you left here with the best experience you’ve ever had at any dealership. Make sure that you like our Facebook page and follow us on Twitter to hear about exclusive offers to our service department. Sincerely, Josh Lever – General Manager – josh@platinumvw.com

January 16, 2013

Doreen was wonderful to work with showing me only the kind of cars I had wanted to see. There was none of the high pressure or bait and switch I experienced in other places. This followed through when More

by gerry izzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Izzo
Jan 17, 2013 -

Platinum Volkswagen responded

Wow, hearing about the outstanding job Doreen did for you during your sale and afterwards, make us so proud to have her as a part of the Platinum Volkswagen team. Making sure that we deliver on our promise to provide exceptional customer service is something that our dealership was built upon. Thank you for writing this outstanding recommendation of our team and more specifically Doreen. We will pass your review along to her and she will be more than pleased to hear about what you had to say. Don’t forget to follow our Twitter and Facebook pages so you can gain access to exclusive specials and offers for our fans! Sincerely, Josh Lever – General Manager – josh@platinumvw.com

January 16, 2013

Buying my car from Platinum Volkswagen was a great experience for me ,i did not feel pressured in any way or at any time to buy a car . Platinum Volkswagen is a great dealership and I would highly rec More

by tonyredking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 17, 2013 -

Platinum Volkswagen responded

Having a team of excellent sales people to ensure that we can exceed our customer’s expectations is something that we pride ourselves on at Platinum Volkswagen. We want everyone to feel at ease when they are at our dealership and to not have to deal with the high pressure sales techniques that they have become accustomed to. Also, making sure that our employees are very knowledge when it comes to our vehicles, help us make sure that we can help our customers into what suits their needs best. Thank you for your recommendation and we look forward to seeing you again in the future! Sincerely, Josh Lever – General Manager – josh@platinumvw.com

January 16, 2013

The staff was extremely knowledgeable about the differences between the two vehicles I was considering (jetta and passat, and TDI vs. gasoline). They were patient with my many questions and many v More

by mnl2k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOSEPH RICCOBENE
Jan 17, 2013 -

Platinum Volkswagen responded

Educating our customers on the differences between our vehicles helps us make sure that they leave Platinum Volkswagen with a car best suited to your needs. We are glad to hear that we could give you the proper details and make sure you drove away in what met your needs. Part of this process also includes having our sales team follow up with our purchasers to ensure that they are comfortable with their newly acquired car. Recommendations like yours is why we continue to go out of way to make sure our customers are 100 percent satisfied before, during, and after the sale. Thank you for letting us know about your great experience with us. Please be sure to drop by if you have anything we can help you out with! Sincerely, Josh Lever – General Manager – josh@platinumvw.com

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