Platinum Volkswagen - Service Center

Went in for an oil change and came out with a broken ignition cylinder, car would not start, windows wide open under the rain, techs would take no responsibility at all. They wanted me to pay $1300+ for ignition cylinder, car would not start, windows wide open under the rain, techs would take no responsibility at all. They wanted me to pay $1300+ for repairs of the ignition as if it was my fault. I had to tow my car & take it somewhere else to have it fixed. Horrible experience! Not going back to that place & not recommending it to anyone. More

Claimed that was uneducated. What a rude thing to say to a customer. Don't trust Josh a d platinum vw. They are not worth spending your hard earned money at! a customer. Don't trust Josh a d platinum vw. They are not worth spending your hard earned money at! More

Amazing experience ! They stopped at nothing to make sure everything was good and I was happy. They made me feel very welcomed. Best volkswagen I have ever been to. everything was good and I was happy. They made me feel very welcomed. Best volkswagen I have ever been to. More

I would highly recommend for those who are a Volkswagen owners to Service your car for any needs because the service advisors are extremely helpful and honest people. owners to Service your car for any needs because the service advisors are extremely helpful and honest people. More

Simple drop off, texted updates, sent a Lyft as a shuttle, attentive to details, friendly, got to sit while taking to the service rep while planning the right service, no pressure shuttle, attentive to details, friendly, got to sit while taking to the service rep while planning the right service, no pressure More

Awesome service. Will not go anywhere else. Staff knowledgeable and only recommended what needed to be done. Everyone very courteous and friendly. Used overnight drop off and got a call 1st thing in knowledgeable and only recommended what needed to be done. Everyone very courteous and friendly. Used overnight drop off and got a call 1st thing in the morning. More

fixed the issue promptly and completely John Grossman is a knowledgeable service advisor and Reggie is a top-notch technician. I went in for routine maintenance and a small issue and they to John Grossman is a knowledgeable service advisor and Reggie is a top-notch technician. I went in for routine maintenance and a small issue and they took care of it all, even sent a Lyft for me to return to the dealership. More

I was able to get an appointment in a timely manner. All my needs and questions and concerns were attended to. Everyone was friendly and considerate. Very happy and pleased with the experience. my needs and questions and concerns were attended to. Everyone was friendly and considerate. Very happy and pleased with the experience. More

Always a great experience with Josh and John and Platinum VW! Reliable, fast and efficient service. Very happy every time I get my VW serviced. VW! Reliable, fast and efficient service. Very happy every time I get my VW serviced. More