Plattner's Arcadia Chevrolet Buick

The WORST BUYER BEWARE!!! CAVEAT EMPTOR!!!I called the The WORST BUYER BEWARE!!! CAVEAT EMPTOR!!! I called the dealership on a Hyundai Elantra GT, the car was located in Ocala we were told. We asked about The WORST BUYER BEWARE!!! CAVEAT EMPTOR!!! I called the dealership on a Hyundai Elantra GT, the car was located in Ocala we were told. We asked about the Car Fax and were told no accidents. The car was listed for a little over 10,000 dollars. We were told if we placed a deposit on the vehicle they could move it from Ocala to Arcadia for us to test drive. Fully refundable since they had their own car carrier and 10 dealerships. The car arrived in Arcadia with damage to the passenger side undercarrage which the salesperson observed before the test drive. Oh that internet price was a misprint SOUND FAMILIAR?? PRICE GOES TO 15,500. We can't get them to negotiate at all and they refuse to return the deposit! DECEITFUL DOESN'T BEGIN TO DESCRIBE THESE RIPOFF ARTISTS!! STAY AWAY BE WARNED!!!!!!!!!!! If you see any reviews over 2 stars it was written by their staff!!!! Look at the reviews JOKES ON YOU IF YOU PURCHASE A CAR HERE!!! Carl Bauer our salesperson was a nice guy somewhat probably the reason he's retiring!!!!! More

These guys are incredibly deceitful what can I say. We drove an hour plus for nothing, they are scammers. When we called them on the phone they said they had no dealership fees but the story changed when drove an hour plus for nothing, they are scammers. When we called them on the phone they said they had no dealership fees but the story changed when we got there. Also besides dealership fees, wow a ton of "option" mystery fees, that are unheard of and unexplainable and not optional. They managed to add 3k 4k and even $5,000 onto the advertised price of all vehicles we looked at. Well it was a quaint ride out to Arcadia that's all I can say; just cue the banjo music and prepare to get screwed! More

Took off work early to drive over and made the 45 min drive. They scam you and have no ethics. They purposely publish low prices on the internet and will NOT or them when you show up. For example, the sa drive. They scam you and have no ethics. They purposely publish low prices on the internet and will NOT or them when you show up. For example, the sales person Carl told me they would not lower price to $65k (which was web) and instead told me the price was $70k as the price online was too low. They should be embarrassed of themselves and I had to explain to my disappointed family how they are crooks. AVOID! More

Found what I thought was a good price on a 2015 Challenger Scatpack. Spoke to the friendly sales rep and made an appointment to see the car. I drove two hours only to be disappointed. The car was d Challenger Scatpack. Spoke to the friendly sales rep and made an appointment to see the car. I drove two hours only to be disappointed. The car was dirty and needed some things. I was willing to overlook them until they tried to low ball me on my trade-in. My 2018 RT with much lower mileage was in much cleaner condition than their vehicle. They also wanted to charge me a rediculous "Accessory Fee" of $2,999! That also did not include the dealer fee of over $1,000. Beware of hidden fees is all I am going to say. Not a very good experience. More

Bait and Switch - Internet price was 16,936, asked them to beat another dealers deal, they presented a sales worksheet showing a starting figure of 21,716.94, then added options, tax, title, etc. Asked the to beat another dealers deal, they presented a sales worksheet showing a starting figure of 21,716.94, then added options, tax, title, etc. Asked them why they did not start with the 16,936, said we did not qualify for that discounted price. Then we asked if they would honor the Plattner Trade Assist of 2,000 off for qualifying trade in, my salesman Hector response was my Manager Bert Heron said the worksheet we sent you was the best we can do. So no qualifying for the Employee Pricing for everyone thru January 4, 2021 as stated on site, plus no qualifying for Plattner Assist program, even though vehicle fits guidelines. More

Made an appt with Arcadia Chevy because our front windshield washer wasn't working. Got there for the 1pm appt. Was told it was the pump, which they would have to order for about $30 and would be in windshield washer wasn't working. Got there for the 1pm appt. Was told it was the pump, which they would have to order for about $30 and would be in in about a week OR they HAD a pump and motor assembly for about $70. I approved to change out because we were going on vacation in two days. Service person, Dinah, said it would take about an hour. I went into the customer waiting area and not 20 minutes later was called to the cashier office that my vehicle was ready!!! BUT in review of the charges I was charged $256 for labor - TWO HUNDRED FIFTY SIX DOLLARS. Was told it was "diagnostic" ($140) and labor charges. $140 to "determine" the pump wasn't working AND $116 to install???? In the past we have mainly used Arcadia Chevy for our Equinox (which we Leased from them) and Avalanche...............but NOT ANY MORE. This was the final straw. Their goal is $$ for over-charged services not customer retention. More

Nice local dealership. My salesman, William, was personable, transparent and up front about pricing and fees on top of the displayed price, which I appreciated greatly. Jorg My salesman, William, was personable, transparent and up front about pricing and fees on top of the displayed price, which I appreciated greatly. Jorge, the man on the finance side, was knowledgable and enjoyable to speak to. More

Bait and switch. Thats all they are. Found a Ram 1500 on there website. Spoke to them over the phone and discussed pricing. Took an hour ride up to them and price was $4000 higher than advertised. Told me t there website. Spoke to them over the phone and discussed pricing. Took an hour ride up to them and price was $4000 higher than advertised. Told me they would not honor advertised price. I even offered to pay $1000 more than advertised price. Nothing. Salesman was great, not his fault. Sales manager Bertram is a liar. They will be reported to state for this "bait and switch" tactic of sales. Thiefs. More

Salesman Tim was polite.. pleasant to work with and we worked out a price that I could live with... when I picked up the car it was great and info was right on.... Service personnel was informative and po worked out a price that I could live with... when I picked up the car it was great and info was right on.... Service personnel was informative and polite More

Bait and Switch from Website Pricing Advertised ( 2 )2017 Buick Envisions on website; called the salesperson and stated that we were coming up to see them (45 minutes away) only to learn Advertised ( 2 )2017 Buick Envisions on website; called the salesperson and stated that we were coming up to see them (45 minutes away) only to learn that the 2nd car was at their other location?!! We test drove a 2017 Buick Envision Certified with 1300 miles which was advertised on their website for $19,984.00 with applicable discounts. Upon learning that our trade didn't qualify for their trade assistance discount of $2,000.00, we agreed to pay the $21, 984.00 for the vehicle. Once they learned we were interested in the vehicle, the price jumped to $22,984.00 as their lowest price. This is a classic bait and switch scam. There are other vehicles and we won't be buying from them...but feel compelled to alert other potential purchasers of the scam artists that they are.....buyer be ware!! More