I was going to buy a 2019 honda hrv lx awd from them. we agreed on the price and everything. I have my financing in place and told them so, but they still run your credit for some unknown reason. this is just the beginning, when everything is all the paperwork is done. you then go the financing department, which is a joke. Kevin Weekes( finance manager) they will tell you, just sign and you can take the car and go, i asked him if i can see the financing papers, to my surprise, he won't let you see it, claiming its for their eyes only. how am i suppose to sign it if i don't know the terms and price on it? when i tried to show him my calculations and asked why i doesn't match mine, he don't want to see it., saying we only go by own numbers. I storm out of the room, saying I don't want the vehicle.
on my way out the dealership, I pass by the Troy Esposito (Sales Manger), which i talked to and agreed on the final price, when i told him what just had happened, he says, I don't know, the price we agreed on was only an estimate. what kind of bull is that? BUYERS BEWARE, DON'T BUY FROM THIS DEALERSHIP
My salesman Saad Mirza, is a joke, he can't write numbers without it looking like letters, the vin number on my buyers was suppose to be a 7, not M, when i asked him about it, he said, that's how i write the number 7. to make matters worse, he didn't even fill in the buyers order right. I put a deposit down and he didn't write it down on the buyers order, I have to instruct him to do it.
ONCE AGAIN, BEWARE OF THIS BUSINESS, DON'T SIGN ANY PAPERS WITHOUT DOUBLE, TRIPE, QUATRIPLE, CHECKING EVERYTHING.
UPDATE: 9/21/18: I had resolved the issue with the GM Christopher Gonzalez of plaza honda. I got a great price on the vehicle but they killed me on the APR of the loan. it's not there fault. it's just my bad timing, wish honda financial has a special APR this month..Overall my experience was good.
Had the car delivered to my work place and we completed the deal there.
Saad my salesman was also great, he delivered the car, just wish he was more knowledgeable about the whole process.
once again, be very aware of what's happening at the dealership, double check all the paperwork, make sure everything matches and numbers add up, if you don't understand anything, ask and ask again.