Plaza Honda - Service Center

After a difficult experience with a sales rep I am pleased with the professionalis, timely response and resolution offered by Paul ( finance) Michael Martinez (dealership manager ) and Junior (used c pleased with the professionalis, timely response and resolution offered by Paul ( finance) Michael Martinez (dealership manager ) and Junior (used car manager). I am happy to give them my business as two generations of my family have bought 3 Honda vehicles dating back to 1999. Great job Honda Plaza Auto Mall. Thanks! More

MY SERVICE ADVISOR NATALIE TORRES WAS EXCELLENT GREAT SERVICE EXPLAINED EVERYTHING AND WITH A SMILE. THANKS NATALIE SERVICE EXPLAINED EVERYTHING AND WITH A SMILE. THANKS NATALIE More

I have been to many mechanics shops in my vehicle's experience, however Service writer Mr. Jamal has my vote! Through his expertise and knowledge of Hondas, he kept my past cars Civic, CRV and now my H experience, however Service writer Mr. Jamal has my vote! Through his expertise and knowledge of Hondas, he kept my past cars Civic, CRV and now my HRV in top performance. His proactive approach to vehicle service, has kept me on the roads worry free. Issues I have had with my car has been dealt with professionally and Mr. Jamal's breakdown of vehicle operation, helps increase my knowledge of my own vehicle. Thanks Mr. Jamal! Your the best!! More

Worse pace to get parts. People working working at parts have no clue of their whereabouts. They place wrong orders & blame on customer. xxxxxxxx have no clue of their whereabouts. They place wrong orders & blame on customer. xxxxxxxx More

Horrible place, don’t ever bring your car here ! the communication is VERY POOR. They don’t tell you what they are doing to your vehicle and then they give you a big random bill. Then stated he’s taking communication is VERY POOR. They don’t tell you what they are doing to your vehicle and then they give you a big random bill. Then stated he’s taking the new oil out of my vehicle and placing the old oil back into my vehicle. More

STAY AWAY!!! SCAMMING THIEVING xxxxxxxx. you will regret buying or servicing your car here. They are unethical and try to scam you into paying for buying or servicing your car here. They are unethical and try to scam you into paying for More

plaza on nostrand ave are crooks.........not reliable .....parts opens at 7am.....guy shows up at 830 am.......then they want to rob you.......they charge you shipping for a reliable .....parts opens at 7am.....guy shows up at 830 am.......then they want to rob you.......they charge you shipping for a part you pick up at the dealership.......they are real xxxxxxxx........then a simple gas cap and its not in stock......never never go back again....i will share this with my famile and friends go elsewhere.......$ 159 for labor and then they abuse you.......joey More

Have to fight with service department to get things done. Richard never returns your calls. If you can get someone in service to answer the phone. My car is bern in for a week and still not been worked on. I Richard never returns your calls. If you can get someone in service to answer the phone. My car is bern in for a week and still not been worked on. It was brought in for a sunroof frame. Now they say there is other parts broken. But when I told them what happened they said it was only the fram and it is not covered under warranty. NEVER BUYING ANOTHER HONDA AGAIN. CHEVY HERE I COME More

NIGHTMARE Car was Damaged Here, How are they still opened? Please don't say i didn't warn you in advance. Go elsewhere. Walk in for one issue, you walk out with many issues. Worst service ever, I wonder ho Please don't say i didn't warn you in advance. Go elsewhere. Walk in for one issue, you walk out with many issues. Worst service ever, I wonder how many reviews here are fake ? Cant be any good ones they are rude, non responsive, and they damaged my brand new car Customer Service does not exist here it felt like a clip joint wish there was a negative star More

STAY AWAY! Brand New 2020 Car back with additional issues I feel like i have been SCAMMED. I got a brand new car and they claim the repair is not covered under warranty. I just got a brand new car, barely d I feel like i have been SCAMMED. I got a brand new car and they claim the repair is not covered under warranty. I just got a brand new car, barely drove anywhere due to corona. Car was overheating and it was brand new. Likely missing Coolant. LIE #1 - First they told me they cant find the issue and car is fine. They said they drove around for 45 minutes and it was not overheating. So that cant be as it overheated every time since i got it. LIE# 2 - Then they told me there is a leak in the radiator and the warranty wont cover it. That cant be as its a brand new car that came that way Bottom Line Then i realized what was going on I picked up my car and will go to a legitimate dealer that is not looking to charge me for a warranted job. Icing on Cake When i returned home with my car, the AC which was fine all along and worked GREAT, is not not working at all. So I came in with a basic warranty issue for a new car, couple days later (without a car) i get my car back same issue , Plus as a BONUS an additional Issue compliments of PLAZA. Don't get SCAMMED, Stay AWAY!!! Now A week Later, I need to deal with getting TWO issues fixed on a brand new car. More