Plaza Honda - Service Center

Waited too long to be checked in The service was ok. They need to improve on their process on checking in cars. Cars behind me were checked before me. Need to improve this method. The service was ok. They need to improve on their process on checking in cars. Cars behind me were checked before me. Need to improve this method. More

A bunch of liars On July 30th, 2015 my car battery died. Originally I thought it was the starter and contacted HondaCare. They immediately sent me a tow truck that too On July 30th, 2015 my car battery died. Originally I thought it was the starter and contacted HondaCare. They immediately sent me a tow truck that took my car to Honda Plaza. I have a Honda Accord lX 2010. It is precertified and I have owned the car for about 2 years now. I explained that the battery should not have already been dead since its relatively a new car. It passed inspection by honda just 4 months ago. The sales guy who gave me the car explained that certified is like having a new car, parts are changed by Honda professionally before sold again. Rep at plaza honda preceded to tell me i was to pay $170. Now I thought this was unfair and required about the warranties I have. After hours of them checking and not getting back to me. I finally get through to the rep working on my car. He explains a 40-50% rule that took the price to $115. I agree to this price and make my way back to honda (stepping out of work early) to pick up my car. 2 min away from the dealership he calls me back to then tell me the warranty does not cover my car because it's the original battery and I am now paying $195 instead of the quoted $115 or the $170. He then proceeded to assure me that this was the best price I could get because on the streets it would be more. lol I checked and I could have gotten it for less than $100. My suggestion to Honda is to not guarantee or provide information that is not valid. More

Service appointment--2003 Honda. My service manager, Chris Davidson, has been with my 3 Hondas for 25 years. He does everything professionally, and leaves no holes open.. Staff very My service manager, Chris Davidson, has been with my 3 Hondas for 25 years. He does everything professionally, and leaves no holes open.. Staff very warm and helpful. More

Honda Service Department Very professional. Speedy and smooth service! Car was ready sooner than anticipated. Heather kept me informed the entire time. Love the new Sunday Very professional. Speedy and smooth service! Car was ready sooner than anticipated. Heather kept me informed the entire time. Love the new Sunday hours. Thank you! More

terrible service! First time I'm forces to write a review and it's a negative one. My parents brought an 8-months old Honda Pilot for service because it "died" in the m First time I'm forces to write a review and it's a negative one. My parents brought an 8-months old Honda Pilot for service because it "died" in the middle of the road. First, the "advisor" by the name Colin (he's not listed here as an employee for some reason) was trying to rip them off by requiring them to pay $1,500 to fix the vehicle that is still under the manufacturer warranty. Of the bet, Colin was rude and condescending. A few days later, he changed the story and said the car can be fixed for no cost to my parents. The car was left at the dealership on June 11. Today, June 29, it is still not ready and every week, my parents are given a new date by which things will be fixed. Instead of a normal human explanation and customer service, Colin yelled at my parents and told them not to call again until he calls back himself. My father uses this car for work and cannot use any substitute car since it's a TLC job. It's been 2.5 weeks that he's been out of work because the dealership does not seem in a rush to fix the car and the representative is not trying to help in good faith, but is being rude and unprofessional instead. I am sorry, but we may have to resort to other measures since it seems that helpess consumers are being taken advantage of. It surprises us how the same dealership can receive 2-star reviews on Yelp and such amazing reviews here. It's beyind understanding how customer service at this location can be so anti-customer. More

inspection Thanks for doing this so quickly upon request. As usual, it was completed (with an oilchange) as requested. I appreciate the continued excellent servi Thanks for doing this so quickly upon request. As usual, it was completed (with an oilchange) as requested. I appreciate the continued excellent service and the shuttle service which make it all possible. More

Awesome Albert in the Service Department was excellent and very honest. he did not try to get me to do unnecessary service to my vehicle. He took time to expl Albert in the Service Department was excellent and very honest. he did not try to get me to do unnecessary service to my vehicle. He took time to explain everything to me. He made servicing my car a pleasurable experience. He is professional and I will recommend him to friends and family. More

my experience at Plaza Honda hi my name is William Rodriguez this is the second time I went to Plaza honda to purchase a car. Ask soon as I went in the salesperson which name is hi my name is William Rodriguez this is the second time I went to Plaza honda to purchase a car. Ask soon as I went in the salesperson which name is Richard Garcia treated me like a gentleman, and was very courteous and helpful. He worked very hard to get me a great price on a brand-new Honda Accord.I will recommend my friends and family. when ever they want to purchase a car; everybody was very nice. And for the young lady help me with all the features in the car, she was very helpful, she had patience with me, and very courteous, please do not lose this young lady. She is a great. More