Plaza Honda - Service Center

Recent Service Review Service rep Chris Davidson was courteous and professional. My service included oil change, tire rotation, and a battery recall check. At my request, M Service rep Chris Davidson was courteous and professional. My service included oil change, tire rotation, and a battery recall check. At my request, Mr. Davidson was very willing to offer help by coming out of his office and reset my oil change counter after service was performed. However, I have been here before and don't understand why each time, after service is done, the technician doesn't reset the oil counter for me. I have to check for myself every time. Anyhow, the overall experience was good. Thank you. More

problem taking care of I went without an appointment, and Marc was real professional he gave options on what to do and I really appreciate the advice that was giving towards I went without an appointment, and Marc was real professional he gave options on what to do and I really appreciate the advice that was giving towards the car. Everything worked out in my favor on price and things to be done. More

Unprofessionalism and Incompetence Honda has to ensure that the internal process is efficient. The unsatisfactory experiencehas forever scared me. Mismanagement,incompetence and lax att Honda has to ensure that the internal process is efficient. The unsatisfactory experiencehas forever scared me. Mismanagement,incompetence and lax attitude seems to be the norm. I was treated with disregard and belittering I told them that I felt unsafe driving this car not knowing what was happening. They are so uninformed and lack respect for customers. They are very uinproffessional. My advice would be to research dealershiops before investing in a vehicle. You would be surprised how different the sales and service is. Your business is valued up until the deal is closed. I took my 2017 Honda CRV to this service center because my car was running funny and I didn’t want it to shut down on me. I did not feel safe. The warning light was also coming up on my dashboard. I even mentioned to one of the reps that a recall came up on my honda link which he dismissed. Well what do you know! Another dealership picked up on it immediately. There was also a q navigational issue which was dismissed as a problem with my phone. American Honda was able to correct it within 1 minute. More

Awesome and Professional LATIMA HOLMES Even though I was late for my appointment for Servicing on my car LATIMA HOLMES did make me feel like a second class citizen she immediately had the s Even though I was late for my appointment for Servicing on my car LATIMA HOLMES did make me feel like a second class citizen she immediately had the service team work on my car and ALL of my needs were met BEYOND my expectations LATIMA HOLES AND KIA SERVICE DEPARTMENT THANK YOU. B. Antoine 8/2/17 More

Worst experience ever I had an appointment and arrived right on time. They made me wait for over a half hour before taking my car. I asked if I should wait or go home. They I had an appointment and arrived right on time. They made me wait for over a half hour before taking my car. I asked if I should wait or go home. They told me it would take about 40 minutes for the oil change and I should wait. 3.5 hours later I was still waiting. Then they tried to "sell" me $650 dollars of work that my car "needed". I declined, and they made me wait an additional half hour, while they were "putting my car back together" a simple oil change, over 4 hrs??! Rude and nasty people. When I complained I was actually told "others have been here for over 5 hours, what are YOU complaining about? I would never use their service More

Very pleasant experience. My service advisor, Marc Gittens, was very pleasant and helpful. He explained, in detail, the work to be done. He answered all of my questions. My service advisor, Marc Gittens, was very pleasant and helpful. He explained, in detail, the work to be done. He answered all of my questions. More

Complete disregard for customers. I have trusted Honda Plaza with my vehicle for several years, however, after my last visit the Customer Service Manager's treatment and the response t I have trusted Honda Plaza with my vehicle for several years, however, after my last visit the Customer Service Manager's treatment and the response to customer concerns has caused me to vow never to return. Three weeks ago I took my car in for standard maintenance, it was returned with a maintenance signal that had never been on before. I returned to Honda Plaza to address the situation. When I picked up my car it had fresh scratches (to be truly transparent my vehicle is used and had some scratches) however fresh scratches were evident. I brought the scratches to the representative attention (Chelsea) and the Customer Service Manager attention. His response was that I had signed a document stating that they were not liable. He smirked and me and said that he was not going to address the concern. I always trusted Honda Plaza before and am sadly disappointed by the way they treat customers. More

Save time and money. Go elsewhere Save time, money, and frustration by going anywhere else for oil change battery change, pretty much anything not covered by warranty. Even then try go Save time, money, and frustration by going anywhere else for oil change battery change, pretty much anything not covered by warranty. Even then try going to a different honda. They said my oil change would be an hour it took over 4. Plus I had to wait to get my car once it was completed. They are rude, disrespectful, and overall obnoxious. They look for issue that don't exist and lose your keys. Don't feel this was a one time thing. Check there ratings one Google and yelp. More

Quick and friendly My 2016 Honda Civic was due for an oil change and I also needed the software update (recall) done. Jamal helped me and he was great. Had me in and out My 2016 Honda Civic was due for an oil change and I also needed the software update (recall) done. Jamal helped me and he was great. Had me in and out with no confusion. I definitely would love to work with him again. More

Worst service center. Employees are not respectful at all. Made me wait 30 mins before they came and ask me what I'm here for. I had to wait 3 hrs just for an oil change. Employees are not respectful at all. Made me wait 30 mins before they came and ask me what I'm here for. I had to wait 3 hrs just for an oil change. More