Plaza Honda - Service Center

Lousy service I took my elderly mother's car for an oil change, waited approximately 2 and half hours and got the car back without the oil change. I got a receipt w I took my elderly mother's car for an oil change, waited approximately 2 and half hours and got the car back without the oil change. I got a receipt with an incorrect email address. I had to go to work and couldn't hang around. I called to speak to the manager and was told he was in a meeting. I then called the operator who put my call through to speak to the the manager. He made excuses and asked me to bring the car back after I had already waited for hours. More

Waste of Time I went to Plaza Honda today (KEY TAG 5048) and had a very very bad experience. Arrived there at 3:00 PM and after "4" hours (Yes 4 hours. I am not kid I went to Plaza Honda today (KEY TAG 5048) and had a very very bad experience. Arrived there at 3:00 PM and after "4" hours (Yes 4 hours. I am not kidding. I swear to god) at 7:00 PM, a lady came and asked me why are you waiting and who is taking care of you? I replied, oil and filter change and you are the one who is supposed to take care of me because I talked with you when I arrived here and you gave a receipt and said to me to wait. Then she straight said to me I do not remember you (Wow ! What a nice customer service). She took my receipt and went out. After few minutes, she came to me and said, we did not touch your car and we will change car's oil and filter right now. The time was 7:10 PM. I just said, give me the car and I will go to somewhere else to change oil and filter. I have been to many places to change oil and filter but this place is the worst one. It looks like they are getting more than enough customers nowadays and they just don't care about customer service More

Understanding and easy to work with The service representative was understanding of the issue and dealt with it in a friendly manner. The car feels like new after the time and work put i The service representative was understanding of the issue and dealt with it in a friendly manner. The car feels like new after the time and work put into properly diagnosing the issue and fixing it. More

Kevin Adjohda from Service was awesome He explained the problem in full details I very happy to have had him as my service advisor... Kevin wI'll be the reason I continue bringing my car an He explained the problem in full details I very happy to have had him as my service advisor... Kevin wI'll be the reason I continue bringing my car and other cars to Honda.. More

Service I was first time here since i buy auto April 2015, due to battery problem, Guys charged me $364, and told me i have not in covered warranty, while i h I was first time here since i buy auto April 2015, due to battery problem, Guys charged me $364, and told me i have not in covered warranty, while i have my auto just 32600 mileages, I dont know why honda no covered my warranty. More

A day at plaza honda service Good service and great peo people everything was done in a timely fashion i was called when car was ready Jamal was honest and upfront with me wh Good service and great peo people everything was done in a timely fashion i was called when car was ready Jamal was honest and upfront with me which i appreciated More

Fast and reliable service This was the first time I came to plaza Honda and got such excellent service. Albert was the name of the guy who helped me and my mother . He did suc This was the first time I came to plaza Honda and got such excellent service. Albert was the name of the guy who helped me and my mother . He did such a great job . With her car we received it same day after dropping it off and with my car we received it next day. I didn't have an appointment but he still helped me anyway with no hesitation . I had huge issues with my car and he went above and beyond to make sure everything was done . Awesome guy !!!!! More

Steve Brigham is excellent! I now service my car at Plaza Honda because the advisor, I completely trust in, Steve Brigham, has taken on a position there.  He's overseen the s I now service my car at Plaza Honda because the advisor, I completely trust in, Steve Brigham, has taken on a position there.  He's overseen the service of my  Pilot through the years while he was working at millennium, and it's his reliable honest guidance that has kept me coming back. He's always steered me in the right direction. He goes above and beyond to accommodate me while also overseeing the service and keeping me informed along the way. Not to mention he is one of the nicest friendliest people I've come across through the years. A person like him must be such an asset to Honda. I know I drive a little further to get to Plaza, but it's worth the trip to know my car is in good hands.   More