Plaza Hyundai

I went in looking to buy my first new car. I was very anxious and had been treated rather poorly when I went to Paragon in Queens, so I had a reluctance to the whole idea of car shopping. After all the h anxious and had been treated rather poorly when I went to Paragon in Queens, so I had a reluctance to the whole idea of car shopping. After all the horror stories you hear from people about salesmen and dealers jerking you around, I wasn't looking forward to the process. I was nervous about making a commitment of this magnitude and was unsure if I was making the right decision. Joe was terrific at making me more excited about the prospect of the new car while putting my nerves at ease about the commitment. He took his time to make sure that I was getting what I needed in a car as well as what I wanted. Mark was also very key in the process too. He taught me a lot about financing vs leasing, the pros and cons of each, and just put me at ease about what I was getting into on the whole. I walked away with the car that I wanted. I'm paying a little more than I had anticipated, but I got THE car I wanted all along (even if I didn't get my sunroof, I was still happy). I would return to them in the future for another car and definitely would recommend them if you want to get some insight about what the heck you're getting into for a first time new car buyer. Thanks Joe! Thanks Mark! More

This was our second car through Plaza Hyundai. We specifically sought out Frank Mosca who helped us with our first lease of a 2011 sonata. He was super attentive and really worked hard to get us the specifically sought out Frank Mosca who helped us with our first lease of a 2011 sonata. He was super attentive and really worked hard to get us the best deal possible. We are very tough customers and he was able to satisfy our demands. He was highly respectable and knowledgeable in his field and made the entire experience a pleasant one. We will strongly suggest our friends and family to come to Plaza Hyundai and to see Frank because he's the best!! More

This is one dishonest dealer. They don't deliever what I paid for. I purchased a new 2011 Hyundai Veracruz from Plaza Auto Mall. I paid for the SUV and took it home the same day. I ordered "roof cross rail paid for. I purchased a new 2011 Hyundai Veracruz from Plaza Auto Mall. I paid for the SUV and took it home the same day. I ordered "roof cross rails" for this SUV as part of purchasing. The dealer is supposed to order the rails within two days, since they don’t have them in stock. After two weeks the car dealer haven't ordered them. I have spoken to the salesman a few times in between. He gave many excuses about not able to order the rails. The rail is available for sale online http://www.hyundaiaccessorystore.com/Hyundai_Veracruz_Cross_Rail_Kit.html. I spoke to the dealer's managers about refunding the money for the rails since they couldn’t order the rails. They refused and made fun of me for requesting a refund. The salesman called me two days later to offer a refund or order the rails ONLY after I gave them the best survey online from Hyundai. He said my survey is very important to his commission. This is blackmail. More

Our salesman, Lester, worked especially hard to locate Our salesman, Lester, worked especially hard to locate exactly the vehicle we were looking for and never pressured us to accept another vehicle inste Our salesman, Lester, worked especially hard to locate exactly the vehicle we were looking for and never pressured us to accept another vehicle instead. Michael, who handled our loan arrangements, dealt with a financial discrepancy in a timely and proffessional manner. More

I want to thank huyndai and there sales person frank mosca for his exceptional help in the purchase of our new car he made the experience of buying our huyndai sonata enjoyable. He was a pleasure to dea mosca for his exceptional help in the purchase of our new car he made the experience of buying our huyndai sonata enjoyable. He was a pleasure to deal with also every one else we came across in the dealership. More

My husband went to Plaza Automall and Tranasia spent several hours explaining all our options. The next day I went with him to lease an Elantra and we decided to buy a Sonata. Our finance officer work several hours explaining all our options. The next day I went with him to lease an Elantra and we decided to buy a Sonata. Our finance officer worked with us along with the manager to give us a good deal and we are happy. We would recommend Plaza Automall to our friends. There was no pressure to lease or buy and we took our time deciding what was best for us. Tranasia was a doll and I will send my family and friends to see her More

My sister and I went into Plaza Hyundai on February 21 to look at the Elantra and the Tucson. We were approached by Frank, who was thrilled to let us know that we were his first customers on his first day ba look at the Elantra and the Tucson. We were approached by Frank, who was thrilled to let us know that we were his first customers on his first day back at Plaza. We had told him that we would not be purchasing cars that day and we were treated no differently than if we were ready to buy. We went back on July 17, prepared to purchase cars. WHAT A GREAT EXPERIENCE!!!!! Frank remembered us and what cars we wanted. My sister took delivery of her Elantra a few days later. Frank went above and beyond to accommdate her with finding the car in the color she wanted. He made the whole experience a pleasure. My Tucson took a little longer to find. WOW!!! Frank and the managers really exceeded all expectations..They got my Tucson a few days later. I am now the proud owner of a Hyundai Tucson and love it. Everyone at Plaza Hyundai are pleasant, friendly and have made our experience a pleasant one. Frank never applied any pressure to buy and is always available to answer any questions or help with anything. We had a wonderful experience and have and will continue to recommend Plaza Hyundai to anyone looking to purchase a car. We feel like we are now part of a big happy family. More

Upon my visit to Plaza Hyundai to find a new car, I worked with a Salesman by the name of Ronald. He was very plesureable to work with. He was quite informative and courteous and worked to get his sa worked with a Salesman by the name of Ronald. He was very plesureable to work with. He was quite informative and courteous and worked to get his sale. I felt comfortable with getting this car.Even after my purchase he continued to make sure that all was going well with my vehicle. One year later, I came back to upgrade the vehicle that I owned and used Ronald again to assist me in my purchase. Once again he was very informative and patient.His professionalism helped me to make the decision on the car that I needed. I am still enjoying my new car. More

It was my first time at a Hyundai dealership and it was a pleasure leasing a car from Plaza Hyundai. It was guick and easy. Ronald Brookes was very knowledgeable about all the Hyundai models and could answe pleasure leasing a car from Plaza Hyundai. It was guick and easy. Ronald Brookes was very knowledgeable about all the Hyundai models and could answer all my questions and concerns. The personnel was friendly, polite and personable. I would use this dealership again. More

I regret that it is impossible to give zeros in the ratings above. We called this dealership in order to confirm that they had a particular car which we intended to purchase that day. We spoke with N ratings above. We called this dealership in order to confirm that they had a particular car which we intended to purchase that day. We spoke with Natasha, who confirmed that she was a car salesperson (which she was not), and she confirmed that her dealership had multiple cars of the type we wanted (which they did not). We told her that we would be traveling far to get to Plaza Hyundai (a $50 cab ride), but we were assured that we could drive away with our new car that day. She sent us a confirmation email with the wrong date and wrong name. Once we arrived at the dealership, we were introduced to Natasha, who turned out not to be a salesperson, and we were handed over to a salesperson (don't remember his name). This salesperson sat us down and in the course of a three minute conversation went from confirming that he had the car, to telling us that the car was in a distant, but accessible lot, to telling us that he couldn't get the car from that lot, to telling us that the cars we wanted had been sold. Every few seconds he tried a new lie to see what would stick, to a point where it seemed so deranged and pathological that we had no idea what he was trying to tell us. He would confirm that we had a car, but then quickly sneak in a word to the effect of changing what car we were talking about. It became clear to us that we had been lied to in nearly every imaginable way in order to get us into the dealership, in the apparent hope that we would buy a $20,000 cab ride home out of frustrated desperation. Do people do that?? The general manager then took over because we were obviously furious, but he also told us that he could get us a car, negotiated a price with us, and then told us that he didn't actually have the car which he had just said we could drive away with while he was trying to get us to sign purchase papers. When we confronted the manager about this dishonesty at his dealership, he told us that every car dealership lies--too bad. On a more positive note, while we waited an hour for our $70 cab ride home (going further than we came from), Lester (a sales associate) waited with us. He was very friendly and seemed to sympathize with the situation his employer had put us in. I still haven't figured out why Hyundai jerked us around like this. We came in to buy a certain car, we certainly weren't going to buy the wrong car just to get home. Does anybody? Do NOT consider going to this place, it is the slimiest, most dishonest establishment of any kind that we have ever encountered. Not all car dealerships are like this; we found a dealership that was great. Nearly everyone at Plaza Hyundai should be in jail. More